Macy’s

Wow this place is a rip off. Everything is soooo expensive. Can you believe that THIS store doesn’t have handle bags and the one that they did have was a USED one. They charge sooo much money and they cannot even offer a bag. So SAD.

The parking like everything else on this island was insane… Good luck trying to get a spot and then dealing with the traffic to get there. Why do they have so many malls on such a small island, it’s not like many people can afford to a lot with the cost of living here. Store was a typical Macy’s over priced and underrated

Cynthia Costa who is a Certified to Fit Specialist at Macy’s Pearlridge ROCKS!!! I went to Macy’s to pick up a tie for my son and decided to check out the women’s section. Cynthia was VERY professional and helped me with picking out items to try on. She provided outstanding customer service from beginning to end. She is an example of what customer service is about!!! I told her I’m calling in before I come in to make sure she’s working. She provided me with a business card. I am so happy I met her and hope she’ll be there forever cause I’m not going anywhere else!!!
I suggest to see her for yourself, your daughter or anyone who is in need of a CORRECT fitting. Forget Victoria Secrets, they are overrated!
KEEP UP THE AWESOME WORK CYNTHIA!!!

Shoe department is a joke. Waited 20 min for someone to get a different sized shoe just to be told no I’m going to break now. I understand break schedules but nobody else helped me either guess that was my one chance for someone to actually assist me. Will not spend money here customer service is not a priority.

Macys is a total liar! These employees are losers. They don’t even offer help, they won’t acknowledge you, very lazy, and they’re very unfriendly. Macys is such a hyprocrite! Boycott Macys! Fuck you!!!

In the women’s shoe department, there is a shortage of help.
The associate who helped me was nice and friendly enough, but when she left me to look for a shoe in the size I requested, she never came back. After 10 minutes, I took the shoes I wanted to buy up to the register and there she was, ringing up customers! I purchased my shoes and left, irritated that my sales associate never brought me the other shoes I had requested. What could have been a multiple sale failed for lack of attention to detail, follow-​through, and exellent customer service.

This is actually half a star. 1:15pm: Tried to use a gift card which we know we’ve never used (we’re not regular patrons of Macy’s), cashier said it wouldn’t process. The other employee said to call the number on the back of the card. When asked if we could speak to a manager, they said they «tried to call but no one answered.» In asking yet another employee where the office was, we were directed to go downstairs to the second floor. When we found the Executive Office one young woman who was using the copy machine, didn’t acknowledge us– she called to another woman in an office to the side. We told her our issue, and the woman from the office attempted to call a manager, whom were all at lunch (1:30pm). Several calls were made, and a male manager walked in. The office woman told him we had an issue, he didn’t greet us, just put his bag in the office and then came to acknowledge our presence. Told him our issue, and was questioned when we got the cards, as if they had an expiration date? Currently still handling the issue. This is the worst– never coming here again.

Hello, I had gone into the Macy’s in Pearlridge Mall in Hawaii earlier this afternoon. The younger gentleman named Roy helped me at the register. He was really rude, annoyed by my request, made snarky comments to the employees about me. Usually I always have a great time there. I have worked retail for years and know the stress it can bring on the employees, so I always go into stores with respect and knowing how uncaring customers can be for no reason.
When it was my turn to the register I came up he was semi nice «what are we buying today lady?» gave him the bedding items. He started ringing up items right away, I told him I have part cash and part debit card for payment. He CHANGED his whole attitude and told me «sorry lady you need to pay one way or the other. NOT both» I told him I have done it in the past, the register takes multiple payments. He said I was wrong and asked what form of payment I want for the items. I flat out told him he was being «rude and unreasonable» to which he proceeded looked at the two young ladies and laughed with «haha she thinks I’m being rude. Did you hear that? and then they laughed too… I asked for a manager, to which one lady told him to call customer service to walk him through the process on the register-​he called and explained that «a lady wanted to somehow make a purchase with two form of payments and thinks I’m rude for telling her no.» the lady sounded like she was giving him instructions on the process but he kept just pressing buttons hard on the keyboard. To which the register total came out wrong with «an amount due to customer of $ 50»!!! Which he proceeded to try and give me!!! I told him that is wrong and he doesn’t own me money-​he was confused-​I showed on the receipt that he tendered «cash $ 60» FOUR times. He grabbed the receipt and huffing puffing got a nice lady from the back who helped him-​she (Cassie I think was her name-​I don’t remember 1005) was walking him through the void transaction and he was short with her. My transaction total was different so I asked why and while she was explaining he walked over the next register and proceeded to look, laugh and quietly say something to her. When he realized I was looking, he stopped and walked back over and asked it «if it’s done» –the transaction. Seriously? I stayed quiet. Then while the lady worked and we had a nice little conversation about the holidays and the crazy holiday mall hours.
Between his snarky comments to me and the other employees-​was rude and disrespectful. Then looks of «annoyance» and his «sorry I got this client» head nods to the employees and the people behind me. To top it off the he never apologized for not knowing that you can do multiple payments and that he was in the wrong. (the lady tried to show him how to process that transaction but he did not want to learn)

Tiny Macy’s especially for one with multiple floors. Even more tiny is their restrooms which has room for only 2 occupants. Even if it is a tiny store, they still need directional signs.

I am a long time customer at Estée Lauder in Pearlridge. I purchased over $ 200 worth of makeup and I was offered to schedule a make over with some famous makeup artist. I get a call today from the salesperson that sold me the make up, Elaine pushing me to change my appointment time. then asked if I want the artist or one of his artist to do me. Because if I want this so call famous artist to do it because it’s getting overbooked there is NOW a $ 25 deposit, this is the first time I’m being told of this!
Shame on you Estée Lauder! You just lost a longtime customer. I’m finding another makeup to use that treat their customers better!

Macy’s is a great store to find top brands and at times really cheap clothes, but you really have the time and patience to dig through all the racks to find these deals. Believe it or not in the clearance section you kind find top brands for literally $ 7.00 or less at times. I like the fact that they have the plenti reward you can shop and earn points to accumulate as one and they don’t expire!
Down fall with the clearance items they usually marl special so you can use coupons bummer but all in all great place to buy clothes =)

I love love love Macy’s! You can never go wrong shopping here. I love the major sales and discounts they have like all the time. I usually pay less than I expect to every time. Especially for tons of name brand stuff, how can I say no?! The service is stellar too. Shout out to Carollyn in the shoe department for helping me in finding the right size for these adorable Michael Kors flats. Plus she gave me the inside scoop on the sale they were having today, so I got to buy two pairs of flats at 30% off for both, even though the other pair I nabbed was already on sale at a discounted price. I am so pleased. The same thing happened while I was shopping on the second floor women’s department. I got this amazing zip up blouse that is so in right now for $ 17 when the original price was $ 80! I think it was because a button on the sleeve was defective but I know how to sew and this was too much of a deal to pass up!!! I have nothing but excellent things to say about this Macy’s so they deserve a five star review.

Clinique at macy’s has very slow customer service. I was here long enough to write this review and then some and there was only one other person in front of me. Sad very very sad.

If you are in need of new luggage Macys pearlridge is the place to go, there are several people there that know the various luggage so well, its like they have a PHD in luggage.
Today I was fortunate to have the dept manager help me with my new selection of the samsonite hardcase sphere 11.
Jarred was curteous and professional with my many questions. After spending a while there I finally decided on the 22 inch, if it wasnt for Jarreds patience, knowledge, and curteous manner
I would not have decided.
seriously folks Macys is the place to go for a luggage 101 course, another great person is Ruth, but today it was Jarred, he was terrific and such a great asset and valuable employee to this company.
thank you Jarred

Price and product is good. Service is poor. Waited 15 minutes in line while she was helping someone. Guess he was being funny talking story too. Should have gone to the other cashiers since they weren’t helping anyone. Guess it’s not good to good there if you are in a hurry to go someplace.

Macy’s doesn’t honor sale price tag. I want to buy a kid’s shirt, one price $ 4.95 and another at $ 12 but same design. Sales clerk tells me that the scanner doesn’t lie. I’m not the one that placed the sales price on the tag. Not shopping at Macy’s

A rude sales associate and unclear sales advertising has landed Macy’s my one star.
I was in handbags around two this afternoon and the lady «helping» me was infuriating.
She wanted to sign me up for a rewards card or something but she was so unclear about it that I wasn’t sure if it was a credit card or not. I asked her THREE times if it was a credit card and she IGNORED me each time, favoring the conversation she was having with her coworkers on the side. To top if off after our «sale wording» disagreement she gave me the most insincere apology ever.. .I mean I know the ad wording being bad wasn’t her fault but her tone of voice and mannerisms pretty much said «buzz off, I’m done here.»
I will likely never go back here.

I love and hate this place. Back in my younger days Macy’s used to be classy now it reminds me of an upscale Ross or TJ Maxx.
What is crazy about Macy’s is you go there one week and they have some hot clothing that you want to pick up, until you see the sticker price and say, the hell with that. The trick is to wait a couple of weeks. That same shirt that was selling for $ 69.50 will be on the 25−75% sale rack; team that up with the weekly coupons that give you an additional percentage or dollar amount off and you can net some nice threads at a low cost.
Overall I enjoy my trips to Macy’s, especially when I score some good deals. Look for flyers to save!

They’ve gown hill since Sears left ALa Moana. Now, they are the NEW Sears of the mall… the worlds largest outdoor mall. (did you know that?)
Their food at the «Pineapple Room» is on par with course and delicious. They have a bar… fully stocked bar, though you’ll have to order 4 – 5 drinks to equal a regular clubs (or homemade) alcohol content drink. (Hey bartender: be more generous!!) Longies «use to be» my club and snack of choice. Now, go to Nordstrom «Mariposa’s or Neiman Marcus’s café near the valet parking, 1^st floor. Better ambiance and food quality.
Macy’s at this location is sub-​par. I only shop at Nordstrom (Stock Ticker JWN and they’re going through the roof… get in NOW). Neimen Marcus is a close second for shopping, thought they rerely have my FAT size of 44» pants or an XXL shirt. It’s still fun to go here.
The selection: Inc, Men’s suits & Sport’s Jackets, shoes, etc. are decent, though you can do better. Look around first. Take the time, it’s worth it on your AMEX Card’s and your wallet will thank you for it!
If you find my review useful, PLEASE select a button below to let me and others know you found this to be an accurate nad helpful review. «Mahalo nui loa» (Hawaiian language for «Thank you very much») –Joey

In an attempt to skip the madness of ala moana shopping center to find new work shoes and a few cute outfits for a good friends up coming wedding and the festivities leading up to it, I wound up at pearlridge.
This Macys is terrible for women’s shoe selections. I kept on hoping I’d find another section somewhere but, yup the 5 – 6 table displays and three clearance racks are all they have. Boo!
Are sales that bad, that they had to cut the inventory? It could be because of customer service, you get none. The first two sales associates I passed were having a great conversation about lunch and the last one I ran into was going off to a friend about when and how she was going to give her resignation. Come on guys at least pretend you half care about being there and it’s not like it was slow! You pretty much thought the 20 or so women busily rushing past each other for the limited inventory of shoes were invisible.
Does Macys incentivize their employees with commissions? Maybe they should to make their employees pay attention to customers?
This department wasn’t my scene so I went to the juniors department to see if I could find a dress for my friends wedding next month.
Customer service is the polar opposite here. The sales associate team here are busy bees and even opened up more registers when check out got held up with too many people. I was asked a few time of how I was doing on the floor and the awesome lady that checked me out, I wish I got her name made it so I saved $ 55 on my purchases! One of the dresses I wanted was last in stock but had a very small seam tear so I got 10% off and I was told if didn’t need the dresses right away I pay for it now, and pick them up on Wednesday ⁴⁄₃₀ (three days later) for an additional 25% off due to a event special starting on that date. Score!
Who tries to find their customers savings these days? Way to go juniors department. Please share you customer service insight with the sales associates that work in the women’s shoe department, they need your help!