HawaiiUSA Federal Credit Union

Great location, happy workers and EXCELLENT service. This is what makes this credit union so amazing. I recently closed my account with American Savings Bank to bank with Hawaii USA Federal Credit Union and must say, I am NOT going back. Shout out to Stella and Darren for making ALL my times there easy and welcoming. My first loan was hectic but well done. Thank you again.

This has been my bank for about 11 years now and I have NO complaints whatsoever. The people are well-​informed, courteous and respond quickly to any inquiries you have. Went in today to apply for a loan and Joni was so helpful. I love that they are open late during the week and open on Saturdays from 8:30am til 2:30pm… makes my life so much easier since I work the 9 to 5. Their online banking is very convenient and the app for it makes for easy access to your account info and transfers right on your smartphone.

Love this Bank. Perfect Location to do banking. Maybe because this bank is right next to Starbucks and Times Super Market.
The Staff are very nice, friendly and always willing to help with a smile. EXCELLENT costumer service.
Voted 2014 «Best of the Best» — By Me!

I love our credit union. It’s been at least 10 years since we went paperless… no more filling out deposit slips and receipts only when you request. Online banking is a snap. Of course, if you are more comfortable calling in, they are always friendly and extremely helpful. Great children’s savings/​banking program.

I often come to this location because they have a lot of parking stalls. There are even 20 minute stalls right in front that are usually open. I go at non peak times so there is never a line. All of the tellers I have came in contact with are very friendly and professional. They always tell me if my account is getting low or high of the amount needed to get the highest percentage rate or ask if they can offer another service to me. It’s nice to have such great customer service at a bank!

Great bank. Friendly people. I have all of my accounts with them. Highly recommended.

In my past review, I expressed my dislike and disgust over the way I was treated by the teller and manager. At the time I felt that they were disrespectful and provided less than acceptable customer service to me.
Last week, purely out of convenience reasons, I visited this branch on 2 separate days as I didn’t have the time to drive into town go the main branch (the branch I usually prefer).
1ST: I needed to make a withdrawal, and decided it would be best to just have this transaction processed with the teller instead of receiving multiple $ 20’s at the atm. I have to say I was very impressed overall with the professionalism of this particular teller as she was friendly, polite, helpful, and outgoing. She also asked how my day was going and after my transaction was completed wished me a Happy Thanksgiving.
2ND: My second visit was on the day after Thanksgiving, and being faced with not having the time to drive into town, I decided yet again to visit this branch. On this day I needed to make a deposit, and the teller, although she was not very outgoing, she was extremely polite and professional.
Bottom Line: After having 2 positive experiences at this branch in 1 week, I may just opt to visit this branch more regularly in the future.

This is one the best banks I have been to. The tellers here remember me, when I run into them outside of the bank. The only reason why I docked a star is that I have had 3 car loans from them in the past. My latest car loan the loan officer made a typo and it required me several hours for them to clean up the typo and resubmit.
This credit union does not advertise what services they offer. You have to read up on what they offer. The also have occasional specials on their loan rates which is excellent compared to other banks. On that note, I feel very comfortable here because I feel like they don’t shove their services down your throat where you have to say «no I am not interested.»

Every time I come here the staff is quite pleasant, I haven’t had any problems.

this is one of the best financial institutions i have dealt with so far. they offer great products, products which are in every way better than banks. the one downside though is that YOU have to educate yourself about those products. the tellers will NOT inform you on how to better use their services. i have gone to this credit union for years and i have not been offered a product or have been advised how to save time when doing my banking. that is why as much as i wanted to give this place 5 stars, i just couldn’t=/ i am totally fine with the lack of selling from the tellers though because for the most part i am pretty good with money. also in the long run having a teller offer me vaious products would get repetitive and annoying. everyone please sign up with them! they are a growing credit union and i’d love to have more branches around the island!!≠D

In all my experience of being a customer at multiple banks, I have had the pleasure of banking with this one. They have all the services a major bank would have but I am especially grateful for the availability of free certified financial counselors. They have business hours I am able to work with and they allow the ability to withdraw from Bank of Hawaii ATMs without a service fee. My daughter even has a children’s savings account there so she can learn the value of saving for big purchases. What can I say? I’m a fan.