Enterprise Rent-A-Car

The customer service was awesome. I forgot her name, but she was super quick and she helped me right away the second I stepped inside the doors. She provided me with a shuttle to and from my repair shop. I literally spent about 10mins total for both days combined, when I first picked up the vehicle and when I returned the vehicle. Awesome customer service. I didn’t care about what kind of vehicle I got, but I ended up with a pretty nice ride anyways.

Before visiting this location I had read their reviews! There were many great reviews and some not so great of reviews. Despite the opposition I rented from them and am glad I did.
The process was easy from reserving my car to picking up my car. Fast and friendly service.
As of the car itself it isn’t what I’m used to getting at other rental agencies… nice, clean, scuff n dent free! Rather this rental has many scuff n dent marks. On the other hand, my insurance is paying for the rental and I’m not on vacation nor am I trying to make a fashion statement so it really doesn’t bother me.
They’d get a 5 star rating for service but I decided to give them a four since the rental car itself wasn’t in top shape condition! I was sort of in a hurry when I picked it up so I didn’t ask for another car. Had I had the time to ask I’m sure I would’ve gotten another choice!

First let me say that enterprise emplyees on the whole are differnet from other car rental emplyees, many have their college degrees and are really screened well for their job.
Dont get me wrong you dont need to have college to be a good emplyee, but just saying alot of them do.
I have rented alot from this company all over the country, especially in LA.
However just recently, I rented locally here in my home state.
It wasnt the first time, but its been around two years since renting in my home state.
I had the pleasure of being serviced by the area mangaer Charley Robinson, wow what a great and nice guy, caring, thoughtful and very professional.
With such a great area manger, its no wonder all the enterprise emplyees are so curteous and professional. I have done business with waipahu, gentry, aiea and airport
and I believe Charley is the manger for most of these locatons. Many people need cars not only for vacation, but for other purposes, if so check out your local enterpise agencies.
Enterpise also has a very good program for renters, prices are good and most insurance companies deal with this company.
thank you and mahalo to Charley Robinson

Due to a car accident, we were able to get a rental car. The insurance sent us to Enterprise in Aiea. We were able to meet «Charlie» who helped us with everything! He was extremely nice and made everything so simple. He provided awsome customer service. I was so shocked and amazed at the hassle free, fast, and friendly service when getting the car and returning the car! If you ever have to rent a car, hopefully not for the same reason as we did, see Charlie at enterprise in Aiea!!! He is awsome!

Quick pick up. Prompt service. Employees were very friendly. Nice car but it could’ve been cleaner. Also the passenger door wouldn’t open from the inside. But all in all I was very satisfied with the customer service, price and car. I always use and recommend enterprise.

Saw the low reviews on here & went with this location anyway because of the proximity to the repair shop my truck was being fixed at. Wish I chose differently.
I had made a reservation 2 days in advance. When I went to pick up vehicle I was told (after waiting 30 min) they were all out of vehicles. Ended up being driven to airport location to pick up my rental. Took approx 1 ½−2 hours to get my rental.
I did contact customer care, trying to resolve this. They were very helpful in fowarding my concerns to the area manager.
The area manager seemed nice. He informed me of all the reasons that I received the bad service. He also told me that I was not the only one… that there were several others like me who receiced bad service that day. Yay us! And then he asked if I had suggestions on how they can do better? Alot of fast talk. I have worked in retail before and would never ask a customer that ?. I would/​should know already. I did ask if I could change the return time — 1030am. He agreed.1pm.and I felt compensated at the time.
Well I returned my rental by 1pm… didn’t really matter. cause I was charged by calendar cycle.
Still unsatisfied & I’ll trust Unilocal ratings in future.

Cyndy’s Bottom Line: Great customer service from Lorraine, Darren and Joshua.
I called Enterprise at the Aiea location because my car just died so I needed a rental car. Although the reviews were not good I had no choice but to go there. I called and spoke to Lorraine and she was great. She said that they would have a car and I also inquired about a Costco discount which she said would apply.
The compact car I received worked well and it was clean and in good working order.

Needed a rental while my car was in the shop. Went online to make a reservation, 10 min. later my rental was ready, gassed up, upgraded for free, and I automatically got a Plus membership!
Royce is the best; did my intake w/​ease & was my driver back to the shop. He made it a point to check in w/​the shop owner to follow up on customer service improvements that would benefit both businesses. I got a good discount through the shop but in the future I know it will be even better from how I saw them interact. Professional & personable!

My car was at the repair shop and I needed to rent a car for my grand nephew who was visiting from Tennessee. The tow truck dropped us off at Enterprise and with coordination from AAA, the experience was painless. I thought the staff was attentive and they answered whatever questions I posed to them. I will definitely use them again if the need arises!

Seems like they are understaffed. Poor guy in the back didn’t eat lunch. Only two guys visible. Not as quick as the airport enterprise. Called them to confirm my reservation and they said they would have my car ready by 2:30pm. Got it at 2:30 pm and I’m still waiting. He told my initially it would take 10 – 15 minutes. I’m going on over half an hour as it is already 3pm.

There service sucks. They don’t give out details on what you may need. They told me that if I ran my card and it got decline then I would have to wait 24 hrs. And guess what they was close 24 hrs later when the guy said that they would be open. Even tho they work with my insurance they don’t help out at all!

⁸⁄₅ I was contacted by the local DRU, and after speaking to my concerns, they waived my liability. This service recovery, as well as their great staff has definitely solidified my loyalty to this company.

Victoria is the rudest person I have ever spoke with. I hope getting the car offers better customer service than making the reservation. Conveniently no manager available to take my call.

I often use this branch as it is close to where I live. The staff are always very courteous and their rates are usually very reasonable, especially those weekend rates that are available most of the year. I would highly recommend this branch and plan to use it regularly in the future.
Aloha, RY 96 701

Very quick, easy, and friendly branch. I will be using this one again no doubt. They took great care of me and didn’t disappoint me one bit.

I go to this place because Cutter Ford Aiea has a deal with this Enterprise to give a discount for rentals. My experience was ok. My car was taking longer than expected to be repaired so I finally decided to get a rental since I have to work. I came in and all they had was a truck. I came in there thinking I was just going to rent a cheap vehicle but that’s all they had considering the fact that they close at 6pm and I did come at 530pm. They said that people like me (car owners with their cars in the shop) are top priority and they usually have vehicles for us. I guess I’m lucky enough that I came there and was able to rent a vehicle instead of leaving empty handed. Anyways, I think they’re really working on customer satisfaction. Why do I think that? Because they called the next day and asked to find out how their service was and if they could make any improvements. Not only that, they asked it again when I returned the vehicle. So far, I think they’re doing pretty good, despite other prior negative reviews.

Had a great experience here, no hidden fees, no grief, Raymond was really helpful, Donn was very friendly, they gave me a ride home after bringing it back, had a good talk, very good experience!

Talk about HORRIBLE SERVICE! I’ve never experienced this much lack of professionalism and courtesy ever! The employees and managers have no concept of the term customer service!
First of all, they charged my credit card 2X for the same amount… sure it could have been an honest mistake. but I caught the over charge the same day it happened and asked them to correct it… but it took FIVE whole days for someone to finally fix it! I’m talking about over $ 500 of my money that was held up for 5 days. All it took to correct this mistake was a letter from Enterprise to my bank instructing the release of the over charge. I went thru 3 MANAGERS! No one wanted to help… actually, one of the manager even told me, «I’ll see what I can do». Really??? As if writing a simple little letter was that hard!
Second infraction… probably even worst than above… one of the managers at this branch was rude & abrasive during one of our conversations and after hanging up the phone on her because she started to raise her voice at me, she called me right back at my workplace and started yelling, «I WANT MY CAR BACK»!!! Seriously!!! I felt harassed!!! I think this is the same lady mentioned in the post by Esteban (below). If so, why the he77 is she not fired by now!!!
Do not rent a car from Enterprise in Aiea. go to any other rental company if you have to… save yourself the unwarranted stress!

My story starts out simple. I had barely moved to Oahu and happy to be in such an awesome state. Coming from the middle of the desert to this tropical paradise It was a change i needed in my life. Unfortunately, shortly after getting a new car on the island I was involved in a hit and run, t-​boned on the driver’s side and left for my own…
Being new to the island I knew no place to go when GEICO told me I can choose any car rental place to rent from. GEICO recommended Enterprise because of their policy of «they’ll pick you up» — I had no other ride so I did what GEICO suggested and rented via Enterprise.
The first attendant was nice and friendly — a young guy, or at least he looked young. He walked me out to the lot and showed me around, although we passed several 09′ Ford Focuses, I wondered why they decided to give me an 07′. At that point I didn’t care — i drove off and headed home.
On the way home the car began to shake at 55 mph. WTF? The next day I took it back, told them the problem and they walked me out again to the lot… and again, passing up the same 09′ Focuses and setting me up in a different 07′ — this second attendant told me i had to wait for the car to get cleaned though — 20 minutes. WTF? I asked about ‘other cars’ available (hint the 09 cars we’re passing up), and i didn’t really understand her answer, she had no real reason as to why to put me in an 07 when it was parked next to an 09… and I thought, maybe that car is reserved for another customer — but still, I was there, I was a customer — i didn’t see why they were so set on putting me in 07’s.
I grew tired of the bullsh! t got in the car and drove away — at least this one didn’t shake.
Later on that night I decided to cruise around my new environment, I had only been on O’ahu for about 2 weeks at this point, so I cruised down Waikiki at night to look around at all the tourists. As I drove in my own little world, looking at all the shops and hoards of people, my heart completely stopped when I realized a cop was flashing their lights and pulling me over on Kalakaua among several thousand tourists.
I hadn’t realized this when I picked up the car, but the license plate had been expired, as well as the safety check on the car. Since I was new on the island I had no idea what a safety check was, but infuriated when it had set in that I was the center of attention for the hundreds of people curious to see what the several cop cars — all flashing their blue lights — were pulling me over for. I was so embarrassed. It would have been a different story had I been speeding or running down a tourist from Japan, but this was due to the rental car company. I was livid.
The next day I went back to Enterprise, still pissed, and violently angry. It became a shouting match between a large assistant manager woman and myself. Albeit, me being angry did not help the situation, but being yelled back by customer service is strictly unimaginable for any company. As the shouting continued — while other customers were in the lobby waiting their turn — I realized the lack of professionalism and unbelievable immaturity of both this attendant and even myself and began to walk away. As I walked out, the last things I heard was a threat from the worker… I can not imagine how this woman felt that she handled that situation effectively. Not only that, I was now stranded miles from my home without a car. I called up GEICO to file a complaint about the service and was shocked to hear that they still paid Enterprise the $ 121 for the 3 days of rental — which is unbelievable.
RECOMMENDATION: Budget Car Rentals at the airport. With a Kama’Aina rate I got a rental for less than $ 24 a day. Not only that it was an 09′ and more gas efficient so I saved a lot more in the long run. I hope to never need to go near an Enterprise again, and feel sorry for any and every future customer.

«Stranded» in Pearl City with only TheBus at our disposal, my friend S and I consigned ourselves to renting an expensive car for four days on Oahu. We were so pleasantly surprised to find that Enterprise was willing to rent us a car for an average of $ 18/​day after taxes/​fees. Even better, they drove over to pick us up from our friend’s house and would later drive us back when we went to drop off the car.
The staff here were so amazing — after we got stuck with a stinky mini-​van on our first day, they exchanged our car for a sporty black 2008 VW Rabbit the very next morning. (We LOVED this car.) Everyone there — especially Kristina! — was so helpful, even giving me sightseeing and bar-​hopping tips. Thanks, Enterprise Aiea!