Edwin Y. Endo, OD & Associates

Came here recently and bought glasses and frames. Went back in to see if glasses fit. The glasses didn’t fit as the frame on display was slightly bigger than what came in. Probably not their fault. But not our fault either. Had to pay for parking even though left there empty handed. They didn’t fully validate parking. Terrible.
Was told that they will follow up Monday. No call back in two days. Had to call them back. Answer was same «will get back to you». Sure hope this business returns calls to customers that have already paid for a service.
I do expect a full refund and for them to work with our insurance to get it our claim reinstated for this year. But I haven’t received any sort of confirmation or anything.
My family used to come here annually and haven’t had any major problems… until this go around. But then again I haven’t been back here since moving in 2008. Times have changed and so did their customer service apparently.
Hopefully I can update this review with some good news and better customer service redemption than what terrible slow service we are receiving now… leaving us in the dark.
Update: After posting this review, Amy called back and provided a lot of details that we were looking for. Her customer service was how I remember: nice, professional, and courteous. It’s ashamed that the frames didn’t fit. Just glad that they were able to make things right. I still need to confirm insurance though.

My eye was pretty swollen and red and felt tender after having a stye. I saw good reviews on Unilocal so I decided to call them.
I called the office to see if someone could look at it. They were able to take me in today, and after waiting for a little, not too long (I assumed so as I came in the same day as I called), Leslie initially examined me. She was very friendly and easy to explain what was going on. Also, Dr. Cho also came in to verify what she saw. They prescribed antibiotics and a topical, and want to see me again in a few days to see how it does.
They took all of the insurance that I have (UHC & VSP) and they validated my parking. Knowing the building (Newtown Square), even though the office validates, you still have to pay $ 1.50. Not the office fault.
Overall, I like had a positive experience and will come back to have my next eye exam here after my eye gets better. Thank you!

First impressions always stick to you. I like Dr. Endo and the ladies at the counter, very friendly and helpful. End up spending over 800 dollars for two glasses here.
Although, I didn’t care for the lady who assist me in the back of the office. She was brass and no personality whatsoever. I guess, she think she’s better and too pretty than the rest. (She didn’t even introduce herself when she called my name. With long hair and tattoo on her hand) Pfft!

Dr Endo is extremely knowledgable & has great bedside manner. I would recommend him to everyone.

My sister and I just had an eye exam from Dr Endo and we were so impressed by everyone at the office. They are in the process of expanding but the quality if eye care exceeded our expectations and we highly recommend the office if Edwin Y Endo OD to everyone. They have many, many wonderful eyeglasses and they have the latest in eyecare technogy.

I know I can count on them to get my prescription and glasses fit right each time. They also have a wide selection of frames, including sports glasses and name brands. Amy stays current on eyewear fashion trends, and Dr. Endo is always thinking of new technologies and products to offer. The reason for the 4 star and not a 5? They could use a bigger office to house everything, from files to eye testing equipment, to the glasses frames for sale. Other than that, no complaints — satisfied customer of 25-​ish years!

The office is across from Cattle Company in Aiea. I have been going to Dr. Endo for 5 years now. The compact office is stocked with all the latest styles and equipment for your exam.
One thing that’s really different from the mall guys is that its all included in the exam price. No extra charge for dilation, photos etc. and VERY reasonable. For me it’s not about the price though it’s about the level of care I receive. Dr. Endo really takes the time to make sure that I have the right fit (i wear bi-​focal contacts) and I have never felt rushed. This is by far my favorite eye doctor and I have been wearing glasses since I was four. THANKS DOC !

The best primary eye care physician in Hawaii. Dr Endo is very knowledgable, and his staff is extremely helpful and friendly. They receive my highest recommendation.

The office is so cluttered, it seems there are 4 receptionists in this cramped office. So unprofessional. I will not come back.
And i still havent gotten a call back for my contacts, its been 2 months. :(
The staff didn’t explain that I would be dilated, to check the back of my eyes to check for anomalies. If they did, I would have told them I had this test done already by a specialist. Unprofessional, I should of asked, I wish they would explain before they did it. Also, when paying the receptionist, she didn’t give me a receipt. So unprofessional! Do not go to the pearl city office! It seems they just like they didnt want to be there.

Dr. Endo’s office is located in Newtown Square. Parking is paid, but you can get your ticket validated by the office staff. No problem. Interior of the office is retro-​looking, but that’s OK. The vastly more important part is the service, which is good, no complaints from me.
For my eye exam, I saw one of Dr. Endo’s associates/​colleagues, Dr. Kuba who was nice, pleasant, professional, and helpful. She suggested a brand/​type of contact lens that’s more breathable, extending the length of wear during the day. She had me test a pair for a week to see how the new-​to-​me brand/​type works for me. Great suggestion — this new brand/​type works much better than my previous one! The real test is when I’m flying down the hill on my bicycle and checking to see if my contact lenses totally dry out and fall out (not good!). Another positive: he and his staff hooked me up with a rebate for the contact lenses, cutting down on my part of payment. They also hooked me up with a freebie pair of contact lenses. Thank you!
Side story: Last year, before I had a car, I chose the closest eye doctor covered by my insurance (read: somewhere bikeable from my home). But the doctor was exam only, no insurance-​covered dispensary for contact lenses and eyeglasses, so I paid for those out of pocket. This year I got smarter with my car and my money and chose Dr. Endo. I plan to stick with him and his associates/​staff for years to come!

This guy always gives me the low down on deals… every…time. I walk out of there with sample eye solution, rebate slips, coupons… my yearly eye check up is worth the $ 50 because I get so many other discounts and savings. I used to go to his downtown location (right in front of Longs Drugs) but the Pearl City location is conveniently located close to home. His humor is something to get used to (he sometimes does magic tricks and just told me he’s a descendant of Captain America-​the guy is Asian) but all in all a great place to go for individualized care.

We’ve been going to Dr. Endo for years. The staff is friendly and they always have a good sale on travel size contact supplies, and they often let me know about a rebate deal with my contact order. Good selection of eyeglass and frames and lots of those cool cosmetic contacts for Animé cosplay or Halloween.