Diamond Head Windows & Doors

We ended up going with another company for our windows due to costs. I’m writing this review for our quote and meeting with Mark. I was very out off by him putting other companies down and wanting to know what their quotes were. And then say he would try and match, rather try and get me the best quote to start with. Then when we told him we chose another company, he continued to call (4 times) and find out what the other companies quote are. Very unprofessional in my opinion. Especially if we shared that we chose another company three times earlier.

I just had an appointment with Mark today after getting my friend’s referral and had really great experience. It was my first time to inquire about windows and I had no idea how to start my question but he was really patient and professional and explained me the basic to further detail about windows.
Now I need to ask my landlord for decision but I don’t think I need to check up with other companies. When I called several window companies, Diamond Head Windows was really friendly and the nicest over the phone too.
I’d highly recommend this company to you all Unilocalers!!!

I did a ton of research online, spending hours reading window installer forums and review sites for vinyl windows and came up with a small handful of highly recommended brands. Then I went to work looking for dealer/​installers of these brands in Hawaii. Forget Pella and Jeld-​Wen which apparently are large companies but make poor quality windows. Amerimax windows stood out because of their excellent reputation & quality and Diamond Head Windows was one of the only dealers in the state. For those looking for quality windows with warranties that apply to Hawaii’s environment, take a good look at Amerimax. I was very surprised to learn that almost every big brand has fine print in their warranties that will not cover you if you live within 2 miles of the ocean and many won’t even cover the entire state of Hawaii. Dealers will not tell you this so you need to look at the warranties yourself. Amerimax was one of the small few that does not have this fine print.
Mark stopped by to quote us for 13 assorted windows and three patio doors. I couldn’t really compare his prices to others since I couldn’t find any other Amerimax sellers here but it was lower than a quote I got for Simonton windows, which was another good brand with warranties that fully covered Hawaii and coastal areas. He made sure that all the windows met the state egress requirements. We went back and forth on options for one of the windows in order to meet this requirement. We accept his quote and waited for the delivery and install.
When they arrived, their installer David went to work but he was one window short. The window that we discussed to meet egress requirements was never ordered. I spoke to Jorge and he said they would try to get it expedited because each window is made after the order and needs to be shipped by boat to Hawaii. This caused us problems because this new window required some interior drywall and exterior siding work. The painters were already scheduled and the movers a few days later. I really didn’t want all this dusty work to be going on after the kids moved into their new room. So for the next few months, they slept in our master bedroom until everything was completed.
Everyone I worked with were very nice people but the communication could have been improved. After the final window as installed, they told me they needed to return to finish the interior drywall — which was included in the cost. After several weeks of no shows and cancellations, I gave up and decided to finish the interior work myself so I could finally get my kids into their new room after waiting so many months. I never did receive any follow up on completing the work.
Overall, Diamond Head Windows started out well but kind of ended on a low note. They did a good job taking care of some other problems along way and they do offer a very high quality product and any claim can go directly through them. Those reasons should at least warrant your consideration when looking for new windows.

i can’t say what a better experience i’ve had with any construction in my house, this was the best result by far. the local mail lady stopped to compliment, the neighbors. it was an entire house of windows and took less time than projected due to their great installation team and service. i can’t be happier than this experience. these guys were patient when i changed my mind before ordering, and yes, helpful and the results were WOW. so pleased. excellent customer service, and great communication. thanks so much to Jorge and his team. Mahalo. !!

They are amazing! Every step of the way they impressed me with their professionalism and knowledge of the product and the process. I am a Real Estate agent here on Oahu and I have used them numerous times for many of my clients. They always make sure to have the correct windows with the exact measurements and provided great communication throughout.
They have always completed the job in a timely manner with everything looking and functioning great. The warranty of the product gives my clients piece of mind for many years to come.
I highly recommend using them if you’re looking for a high quality Window & Door Installation company. Todd and Mark of Diamond Head Windows, very professional and easy to work with. The installation crew always knows exactly what to do and shows that same level of professionalism.

We’re getting good compliments to our newly installed windows. Thanks so much to Elika Burges and Raphael ! They did an excellent job! Glass windows are very delicate and difficult to handle not to mention the weight and yet they handled them so meticulously and with perfection. These gentlemen are an asset to this company. I think they deserve a pay increase. Kudos to you Elika and Raphael !

My husband and I are building a new house. Dealing with different companies for building materials, we can say that Diamond Head Window was the most pleasant to work with. We ordered 29 windows and 4 sliding doors. One of our window is 10ft x 4ft and 2 sliding doors at 8ft x 8ft. We are beyond happy with the service and the products. Also, grateful that we will have a lifetime relationship with them since we have lifetime warranty. Todd is very knowledgeable in the products he sells. Cheryl is such a sweetheart and pleasant to work with. Jorge is fun and such an entertainment to work with. They are truly about making their customer happy, not just to make the most money out of them. Thank you Diamond Head Windows! –John & Lynel

It is easy to see why Diamond Head Windows and Doors is so often voted FIRST PLACE — in the Windows and Doors Installation here in Hawaii. From the first visit from Mark who came to measure and very quickly get back to me with an estimate, to Jorge who coordinated the order and installation, and ESPECIALLY to David and Isaiah who completed the installation. These two gentlemen were so professional, so talented and so easy to have around the house. They worked very hard, did not cut any corners, and made the entire process easy for me as the homeowner. David and Isaiah were so courteous and in addition to doing such a fine job installing my many new Amerimax windows and patio doors, they arrived each day with cheerful greetings and smiles on their faces, ready to work hard for another day. At the end of each day they cleaned up after themselves and showed me what they had done that day! It was such a pleasure meeting them, and doing business with Diamond Windows and Doors. At this point I would not hesitate to recommend this company to any and all of my friends. I hope if I ever need any follow up service on my windows and screens they will be just as good!
Many thanks to everyone at Diamond Head Windows and Doors for making this such a smooth and easy process!

In Nov 2014, I ordered twenty windows, one patio sliding door and one patio sliding screen door for my Waipahu home from Diamond Head Windows and Doors. The actual start date was weeks weeks after the agreed to date. On the first day one installer showed up and started the job. After installing two windows he left. On the second day no installer showed up, no one from the company called and I wasted day off waiting for the installer. I called Diamond Head Windows and expressed my concerns. The manager apologized and promised to get things right. We agree that the installation would be given an new start on my next day off. On my day off I waited for the installer and no one showed and no one called. The next day I called the company and the manager again apologized. He explained that the person assigned to my job called in sick. At this point I am getting irritated with this company and it’s manager. Again, he promised to send an installer. This time the installer does show up and quickly starts the job. I’m impressed, he works fast, seems to be doing a good job and informs me on any installation problem. At noon the next day he starts packing up this tools and informs me that he is being sent to another job. Well okay, I now know that another job or customer is more important than my job.
After a couple of days the «good» installer returns and the job continues. As the windows installation quickly moves along I am told my order is one window short. The windows should arrived in about four weeks. My patio door and screen door are installed and things are looking good.
Doing the first heavy rain three windows leak. The «good» installer returns and applies more silicone around the outside edges. He also re-​installed one crooked bedroom window.
Except for the sliding door latch, the job is done. I’ve been waiting over two months for a simple latch to arrive and be installed. I have stopped calling the company because I don’t want to hear another empty and meaningless apology.
On July 20, I received a past due invoice from Diamond Head Windows & Doors, 2550 Mercantile Drive Ste C, Rancho Cordova, CA. I called the company and ask to speak to someone who could help me. My call was sent to a voice-​mail box. No one returned my call. I called the company again. My call was sent to accounting. I explained my order, the installation problems, and that I want to pay the $ 1000 balance, but the job should be completed first. She was polite and started to apologize. I explained to her that another meaningless apology was not wanted. She explained to me that she was new with the company and unaware of any problems in Honolulu.
And that is the one major problem with Diamond Head Windows and Doors. There is a owner/​manage who seems be in-​charge, but takes no responsibility, other than wanting to apologize, for the job being done right, keeping verbal and written agreements, and following up with customers.
I just want my job completed. I just want our agreement completed.

06÷24÷15 Jorge and David provided excellent follow-​thru regarding an outstanding issue. Jorge and David are our go-​to people and we look forward to receiving great service from them and Diamond Head Windows & Doors in the near future. Thank you for taking care of our concern so quickly!

Just before Christmas 2014, Mark came out and wrote up our order. Todd came out and measured for the new windows & doors AND helped us modify the original order per our request. (Seven windows and two patio doors.) He also told us it would be 10 – 12 weeks before our windows would be ready to be installed. (Manufactured in Calif. and shipped to Honolulu.) We called a couple of times checking on the schedule and were assured everything was fine and on schedule (even with the dock strike). George called the first week of April 2015 to set an installation date. George and his two-​man crew (Roger & Chet) showed up on time with all the windows & doors. We were told it would take two — three days to complete the installation (they finished in two days). The crew was very professional, conscientious, and considerate and cleaned up the job-​site as they went and at the end of the job. We are now ready for George to come back and show us how to wash our new windows. Well done!

I posted a review on this company and for some reason it was removed, the company asked me to post it again. I had diamond head windows install my new windows. They did such a great job, my new windows keep the heat from coming in to my house and I can’t hear any sound coming from the outside. The installers cleaned up so well they were very efficient, and professional. My neighbors are getting new windows from them as well because they loved my new windows and saw how the installers worked so quickly. I will recommend to all my friends to use diamond head windows. Great job and thank you

I am amazed at how much a difference the new windows and sliding door make. The outside noise has been cut down markedly and best of all I can open the windows and slider when I want to. Those old stuck, corroded windows and door are history! The installers were great, they moved furniture and curtains out of the way, cleaned up and moved everything back in place. Very hard workers and professional. My only issue is it took two months to get the order in and due to the dock slowdown it was hard to know where my order even was. George was very patient and a true advocate, he promised to get them installed before my visitors arrived early April and made it happen.

We recently had our windows replace by Diamond Head Windows in December 2014. Maka and Keke were the crew that did the install. They both were very courteous, focused on getting the job done right. They were a pleasure to work with. Very happy with our windows and sliding glass door. I agree with Linda K that management needs to work on their communication skills. For I felt as a customer they should be been calling me to tell the status of our order etc. Ran into Mark the owner and introduced my friend who eventually signed a contract with Diamond Head windows to replace their windows. This was back in January at the New Home and Product Show at the Blaisdell. Mark mentioned to me that I should be receiving a check for $ 100.00 for the referral. In February I spoke with George and he was surprised that I still didn’t received my referral check. He said he would work on it right away. This is already March 17^th and I still didn’t receive the referral check. Oh well at this point I’m just happy I got my windows. Just wished management would keep their word.

We just had 23 windows and 3 patio doors replaced with Amerimax windows and are completely amazed by the difference they make.
Our inside temperature has dropped from the special glass they recommended. The crew Maka and Keke were clean, and very courteous. We would recommend them to anyone looking to replace windows. We did shop around and did our research and found their products are superior to the others offered.
Make sure you give yourself enough time because they did take 2 months to get them ordered and installed.

My husband and I just replaced all of our rusted windows and rotten siding using Diamond Head Windows and we couldn’t be more pleased! Our friends referred us after they had them replace a couple of windows in their game room. We found them totally professional even while dealing with our dog Ratsy who kept trying to escape every time the front door opened. They worked around our schedule, cleaned up after themselves each afternoon, and finished the job in record time. Now our new cement siding looks fabulous and our windows keep out the street noise we forgot we were living with for the last 8 years. You can even stand by the front window and barely feel the heat of the sun. That used to be impossible. Thanks Mark, Steve, Todd, and George for taking care of us!

In June, Mark came by and gave us an estimate for siding that seemed reasonable — so we gave him our down payment. He was also going to give an estimate on decking, but after three reminder emails — no estimate ever came. By the end of August, I had not heard a word from them and wanted to check whether the material was in so I could schedule the installation. George called back and said it should be in by the 31^st of August and he’d call the first week of September to schedule install. The first week of September came and went, so I called. «Let me talk to our installers and I’ll get back to you tomorrow.» Another few days passed and I called again and George says, «yes, we can start installing on Monday» (this is Friday). My husband took off on Monday and waited… I called again… and George says «didn’t Kenny call you? I’ll have him call you right back.» An hour later, Kenny calls and wants to schedule a walk through of the property in the evening. I tell him I’ll be there at 6pm. I called, left and messge and waited for Kenny until 7pm, No show. I wrote an email to Mark explaining my frustration. It is now 11:15 am on Tuesday — and I haven’t heard a word from any of them!

Made appt 4÷3÷2014, person on mainland (mainland based) suppose to confirm 4÷4÷2014 for my appointment on 4÷7÷2014 @ 10 am. No one called but I didn’t put much on that since appointment was made.
It is 11 am 4÷7÷2014 and no phone call and No Show as of yet.
I guess when they asked how many windows they didn’t like my answer of 4 – 6.
If I remember them at the Blaisdell Home show they asked if I had 25 – 30 windows to do. So, my guess is they want only big contracts and not a small home owner that is trying to fix things but on a budget!