Clyde Y Uchida, DDS MS

I do have to agree that yes they are good doctors, but it made me really unhappy that I had to pay FIFTY dollars for cancelling my son’s appointment on the same day. We ran into a situation where we could not bring him, I tried tried to call them, no answer. I guess theu close for an hour for lunch. Then I call back, and they said that «there would be a POSSIBILITY of paying TWENTY FIVE dollars» for cancelling on short notice. Which was okay with me, so I agreed and said ok because we really cannot make it in. I asked for them to call me back as soon as they know it was a guarantee charge. They then change the amount to FIFTY and say yes the doctors are assessing the fee. Which btw was the first time I cancelled, never did we no show, nor did we ever have a bill. Working in a doctor’s office, I know that policies like charging patients are very OPTIONAL. I did not act upset nor did I disrespect the receptionist … but I was soo upset I told them my som will not be back. But another thing that really surprised me was there was no apologies, they did not even try to keep us as patients. I’m sorry but $ 50 is ridiculous. I’m sure you all make enough and are busy enough to where you don’t necessarily have to charge such a high price. But you guys obviously don’t care about patient retention nor patient care… All I honestly see, is ya’ll trying to make more money out of people who just need your help in care. I understand, you guys have policies and yes, you guys let patients know what they are, but that really is a bit too much… especially nowadays. I mean aren’t my co payments enough for you?!

I have 3 children and have taken my kids to the Uchida doctors for over 10 years. We love the staff, everyone is kind and caring. The doctors (Clyde and Twin Daughters) are great! My kids have no complaints and when I see them afterward for briefing, I feel comfortable, welcomed, and have a trust in the doctors. I won’t be surprised if my kids will grow up and take their own there someday!

My boys have been going to Dr. Uchida for 6 years, and we have always had positive experiences. The receptionist, hygienist, and doctors are professional and respectful. They are good with the parents and work well with children no matter the ages. The waiting room is cheerful with animal picture wall paper. Animated movies are played to entertain the children, as well as parents while in the waiting room. Yet, there is rarely a time when appointments run behind. We’ve only had that occur once which was on our first visit. We didn’t think much of the delay but they gave Jamba Juice gift cards to all the families waiting as a token of their apology. As for the patient’s experience, there have been no complaints. My boys leave with smiles whether their visit was due to a cleaning or cavity filling. They get to watch movies while being worked on. Before they go home, they leave with a balloons and a toy from the treasure box. How fun!

Took my two boys here for their semi annual cleaning and for my three year old it was his first. I was really impressed with the way they were with him and even got him to do the exam which we were not even sure that it was going to happen. It’s a small busy office and the waiting area can quickly fill up, so be prepared to stand around in the hall (reason for the knocking off a star).

Used force/​restraints on my child, without my consent. Used four assistants to hold limbs while the dr. tried to clean his teeth. Staff tried to prevent me from observing this treatment. I had to barge in to tell them to stop working on my child. Told me it was «approved medical procedure.» Obviously, we will never be back there.