Massage Envy – Agoura Hills

I LOVE massage. But ever since I moved to the west coast (over 10 years ago) I have not found my massage therapist. I have been hopping around from various places but no one ever really stood out. However once Clyde worked on me I can happily say with confidence, «I’ve found my therapist». Recently my left knee got injured after playing soccer and I was very concerned because I had ACL surgery on it a few years prior. I wanted a massage to hold me over until I could get the MRI scheduled. Clyde took time at the top of my session to test my knee to ensure that it was strong and stable then promptly got to work on various pressure points to release whatever was going on inside the knee. I could not believe it! Things were shifting inside the knee cap from his deep tissue work on that particular leg. He also spent time on my badly knotted up muscles in other areas as well. He knew exactly where to go and how much pressure to exert to get results. Everything was perfect. Plus at the end of the session Clyde gave me detailed instructions on how to care for my knee for a full recovery. I can happily say I never got the MRI because I don’t feel pain anymore and I am ready to get back on the soccer field this weekend! Thank you Clyde! You’re amazing! Until next time!

How do I start? Okay, so my girlfriend bought me an hour of sports massage here. She did her research (as she always does) and explained my situation. The folks there suggested one of their really good sports therapists named Clyde. I was told to show up 15 minutes early to fill out paperwork. So I did and was greeted by a really sweet girl at the front. She was very helpful and super informative, I just wished I remembered her name. After I fill out my paperwork I sit and wait. I see a guy coming in and out of the back and he seemed to have a I hate life face on him. Very unhappy vibe I was getting from this guy. I remember having a chuckle with my girlfriend and telling her «I hope that guy isn’t my therapist cause he doesn’t look happy» a few more minutes go by, and guess what? The unhappy guy was my therapist. I thought about leaving, but my girlfriend had already paid and we had already scheduled our day around this massage, so I figured it couldn’t be any worse. So we go into the room and I thoroughly explain what pains I was having and what I absolutely needed to get worked on. (Back and arm) so he began to work on my back and tricep (not the part of the arm that was hurting) he was doing great on my back only on the section that was bugging me and the tricep which again was not bothering me. An hour goes by and all he did was work hard on the section on the back that was back, my tricep which I had zero issues with and just really quick on my other side of my back and arm. As the hour was coming to an end he says «oh man and hour goes by fast» I asked «so what you did on my tricep does that help with the issue I explained» he said «oh the front, yea we’re gonna need more time. Here’s what you do, next time you schedule an hour and a half or two hours that way we can get more of your body» at this point whatever amount of Relaxation I had was completely gone. I felt like I was getting a massage from a car sales man. Listen, if you’re going to sell me on more, don’t give me a small amount to start with. You’re supposed to leave me wanting more. I’ve been to a Massage Envy in Arizona for sports massage and they were so thorough it was insane. I had an arm and back issue them as well and they fixed it and at the same time they worked on the rest of my body head to toe front to back in an hour. All the while, Clyde said there would be no time. Yea ok. PS now my arm actually hurts more than it did when I went there. I could barely press my body out of bed this morning from the pain. I know they say you’re supposed to feel sore and have a bit of pain, but this is ridiculous. This wasn’t my first rodeo, but it was definitely the worst and most painful. My 1 star is dedicated to that very kind girl at the front desk.

I came in today and my back, shoulders, and neck were very tight. My therapist was Rod he gives a amazing deep tissue massage. I will be returning to him in the future for my massage needs and I highly recommend him to anyone.

I went to this location today July 12, 2015 for a 80 minute massage with a therapist named Laura. I believe there was something wrong with this person, I’m not sure if she was on something, but she was acting strange, and forgot that I had a 80 minute session and stopped at 50 minutes. She kept talking throughout the session that she didn’t like the background music they play, that she was out of work for a couple of weeks and just came back, she apologized to me because she believed the client before me had been drinking and the room still smelled like alcohol, she massaged one foot but not the other foot, I had asked her not to massage my scalp but she did, after having me turn over she left one leg and foot uncovered, she told me she almost got fired once before, etc. I had the opportunity to tell her the massage is for 80 minutes but I just wanted to get out of the room. When I complained to Michelle the manager she apologized for my session only going 50 minutes instead of 80 minutes and would only charge me for an hour session, Michelle even asked if I would like to leave a tip, really. I told Michelle I shouldn’t be charged for anything after this experience, she responded but you got 50 minutes which is considered a full session, even though I was scheduled for an 80 minute session. When I suggested Michelle talk with the therapist to see if she was fit to see more clients, she told me the therapist was already with another client, NOT TRUE, because my session ended 30 minutes early. I asked her to have the Owner of the franchise call me, when she informed me they had just left for a trip and would be gone for the rest of July.
This is customer service at its worst. If she had to charge me for a session because her employer says so she could have at least offered a complimentary 1 hour massage to make up for today. I’m sure being the manager she would have some authority to do that.

I have been visiting my daughter in Oak Park and decided to visit Massage Envy in Agora Hills (I have been a member in Virginia for several years). The staff was so friendly and I could not have been more pleased with my therapist, Rod. My daughter has tried him also and was very happy. He does a great firm, pressure point massage. I have lower back pain and he seemed very knowledgeable about techniques to ease my pain. He is great and I would definitely go to him again when I come back!

3 stars but for this one in particular. No problems and enjoyable experience at both Westlake Village & Thousand Oaks, but couldn’t get past front desk booking at this one. Receptionist asked for credit card to hold appointment even though members for years and have prepaids. First time ever happened and a red flag in my opinion. May try again sometime but for now will let them work out their organizational kinks.

It was my friend’s birthday so we decided to have a spa day out and went to the Massage Envy. Now I’m not much of a fan of the valley in general but I sucked it up and agreed to get out of my DTLA bubble for the special occasion. I’ve been getting into those no-​frill Thai massage places lately but I decided to get a regular Swedish massage this time. Laura did a great job and was able to focus on certain areas of my back and neck that I specifically requested. Overall the facilities were clean and I would request her again — assuming I ever made it back to the God forsaken valley!

I had the most awkward and uncomfortable massage from laura. She had weird shaky hands throughout the whole massage. She finished ten minutes early. And she would do this weird thing where i just thought she fell asleep cause she would leave her hand on one spot for like 5 minutes. Honestly really disappointed. Can’t believe I joined as a member. I wish I could cancel.

As soon as you walk into this business, you’re instantly greeted by the sweetest young ladies! They offer you water or hot tea (by the way, check out their tea selection!) and the area up front is so cozy.
I have had RJ and he is great. He really helped my back, then I went to him asking about my hand/​arm and it felt better same day. He’s so knowledgeable and he really takes the time to let you know what’s going on with your body and what he recommends.
For a facial, Amanda is great. She works at the Simi location too so she isn’t here too often but when she is, I love seeing her! Two thumbs up! OH, and the Murad products are fabulous! Thanks guys for getting me hooked!
If you are looking for a great female therapist, I recommend Noël. (For deep tissue!)
They also have Natalia (who is always booked!), Patricia, Laura, and somebody else… Hannah/​Anna?
GREAT place with GREAT owners and staff. Plus they’re a new location — easy to get booked same day or next day!

Great Massage and friendly staff!