Warehouse Discount Center

This place is a shit show. Simple appliance purchase, big money involved. They invoiced the wrong equipment and then after taking a day off to accommodate the delivery and installation they called to say «oops couldn’t get it on the truck today» and cancelled our installation.
Days off in this economy are precious, they need to respect that and keep their promises.
Went to Pacific Sales in Newbury Park, bought the same equipment for $ 100’s less and they installed it next day.
What else can I say? Their 2 stars should of been a warning to me however I didn’t check before purchase.

in 2013 they sold us a «Maytag» Bravos Washer and Dryer and an «extended warranty.» The washer, I discovered in early 2015, carried the Maytag name but was, in reality, a Kenmore. Must be bottom of the line Kenmore b/​c the machine broke after 16 months. And the «extended warranty» was contracted out a group of thugs posing as appliance repair. Had to dump the washer. NOW, the «Maytag» dryer is broken. Total pieces of junk. Trust nothing any appliance salesperson tells you. Google under their noses to check reviews before you plunk down money on anything at this outfit.

Totally disappointed in their customer service
Bought an expensive built in refrigerator and explained we wanted an integrated look
We were never told it was not possible with the model we bought. When we tried to exchange after our cabinet maker told us it was not possible they would offer no accommodation
Do not use them

In an attempt to buy from a local business vs. a home improvement chain, I purchased a replacement water filter for my company online. We were provided free shipping which should have been a red flag– our suite numbers disappeared from the billing & shipping address once order was submitted?
Fed Ex delivered the package but not to my company nor any other company in this building. There are very few companies here and none of them recognize the name of the person who signed for the package. Fed Ex indicated the WDC would have to initiate a claim so I contacted them. After almost three weeks with very little communication from them, we’re now being told they can’t help us but we can purchase another filter to be shipped out to us.
If I wasn’t so disgusted with the customer service I would have laughed! Just glad I found out how much they value their customers with a lower priced item like a water filter and not the appliances and plumbing items we are purchasing in the coming months! Lesson learned– I’ll be sticking with the larger, more reputable companies for future purchases.

²⁄₂₄: UPDATE Okay-​heard from WCD Customer Service– good news is the washer will be replaced. That is wonderful customer service and a fast response– so in all fairness I must rate them accordingly! Thanks to Delphi for the note.
So a few hours ago, the two men delivered my new Whirlpool duet washer/​drier
The area they had to install was close quarters but not impossible by any stretch-​the units were stacked with a part that Whirlpool makes. After they left and I could open the door to do a load of laundry, I noticed a large dent in the lower right panel — at first, I thought this was a design in the molded shape of the washer– oh no. DENT. Muthafracker.
I have emailed into all parties concerned–
So stay tuned for updates and I will let you all know how their customer service handles this. I will change my rating accordingly based on how responsive they are. I spent $ 2K for a dented damned washer!

Expect bad service, over priced appliances, and sales staff that waste your time with promises they can’t keep.

Huge thank you to our sales associate Jacki Rose for a incredible job helping us with our entire kitchen appliance replacement. She was so knowledgeable and helpful from beginning to end. She showed us every option and explained the different brands in detail which allowed us to really choose the best appliances for our home. Her prices were unbeatable and the delivery and install were top notch! Would recommend her to everyone I know! We even decided to replace the washer and dryer because the prices were so fantastic! Go see Jacki Rose if you want the best prices and customer service!

Stay away from this store… I purchased over 15 k from this store after we Bought our house. Our salesperson, Jennifer did not have a clue about our deliveries… After two months still don’t have our fridge… John, the manager is too good to call you and their price is same or higher than regular appliances store… Lynn, another salesperson never returns calls… Never ever ever again!!!

Worst experience ever… honestly doubt I will ever go back. Waited over a month for certain appliances… then parts were broke. They denied responsibility. Denied helping and it was an overall bad experience. I have never written a Unilocal review; however, the experience was so bad I had to let others know. Do not go here… find another place… all places will price match now anyway. I go certain places for customer service… this place SUCKS!

My problem with WDC stems from lack of communication and a very serious incident with an installer who damaged things in my kitchen and then denied any responsibility for his actions.
Then I called the store that sold me the dishwasher, the installer’s boss and the boss of the installation team. I sent emails and photos of the damage. NO ONE – repeat NO ONE had the courtesy to return a call. I am not a nut case. I have lived in Ventura county for almost forty years. I have a responsible job. Two witnesses to the event and damage are well educated people and one is a retired police officer.
Unfortunately, WDC apparently thinks that I will just get tired and go away. Not true — my attorney will be contacting them shortly. I could never recommend this company or their choice of an installer. It is a sad commentary that a company thinks they are above it all.
I originally purchased a $ 1,999.00 dishwasher that was too tall. It was never opened and I was told by the installer that it would be returned to the store for full credit to me. I purchased another less expensive model for $ 999.00. It has been two months and I still have not been refunded the difference by WDC.
Between the damage done during installation and the failure to credit back the money owed, the amount that WDC fails to be responsible for is approximately $ 1500. This will require serious measures to deal with WDC and it’s installers.
I would avoid any business with such an unscrupulous and uncommunicative company. I understand why so many negative reviews exist and why it appears that negative ones have strangely disappeared.

This place is the worst. Their customer service is non-​existent. We bought a Bosche dishwasher that was delivered damaged. It has now been two months at it still has not been replaced. I will never do business with them again. You can get the same prices anywhere.

I was so excited to come into this giant store to buy a new dishwasher. There were so many to choose from. KIRK BIELKE came to help me choose the best one for me and my needs.
I picked one out, filled out all the info, paid with my charge card… almost 800.00. I wanted the dishwasher delivered early next week… no problem he said. Right! He said I would receive a call that afternoon or the following morning to schedule the install. I waited, no call… so I called KIRK. He was not in today. Jonathan helped me and found that they don’t deliver to my City. What? Why did KIRK BIELKE not know that??? How tough is it to look up. I live in Santa Monica… not in another state! So now I asked for the manager, JOHN FREITAS… apparently he was a bit too busy to pick up the phone. I asked for a refund and was told it would take 7 — 10 days for the refund! What? I paid yesterday. It took 30 seconds. Why should I have to wait for the credit on my card? STAY AWAY!
UPDATE: I was finally able to reach the manager of the store and his response was «this really isn’t a big deal!» No «I’m sorry» nothing! Ahh that made me feel really warm and fuzzy!

The place has good displays. It was generally clean and from what my husband and I saw they had decent and competitive prices; however, HORRIBLE customer service. Probably the worst I’ve ever experienced going into a home/​appliance store. After waiting around, wasting time, for 20 minutes, and still not having a single person ask if they can help us, we then went to seek help. After asking for it, we were still not helped. We decided to take our money elsewhere.

Horrible experience with this place. They have a very bad return policy and the customer services changes their word. I don’t recommend shopping here. You have so many other choices starting with
.
We were told they will take something back. We took the item to the store and got a slip for it. The same customer care person calls me back and says the package doesn’t look good (we never took it out of the UPS packaging to know what the package looked it) and it is more than 30 days, so you need to go back to the store and pick it up. Now I have spent 2 hours of my time trying to return a product that I have to go back and pickup because they changed their mind.
I have never had this type of treatment. Trust me, you have better options out other, don’t use this place.

We purchased several items over 12 years ago when we remodeled our kitchen. The original order and service was timely and professional, and over the years when replacement parts have been needed, I found Greg and plumbing to be very helpful. He even went out of his way to call a manufacturer to clarify information to try to remedy a warranty issue for me. Luann has also done the same for me when trying to find the best product at the best price. Great people!

I just bought a new place and timing was very tight between closing escrow, carpet cleaning, painting, utilities setup, moving, new furniture and appliance deliveries. I tried Home Depot and Lowes but they weren’t able to meet my, sometimes shifting, time frames. Martin Brauer at WDC really pulled through for me.
Emails, questions, and faxes flew and he was always quick to respond. Starting at several weeks out from close of escrow, Marty found the refrigerator I wanted, reserved it, and followed up to make sure it was in-​store a week from my delivery date.
I was given a 3-​hour delivery window the day of, and WDC arrived about 15 minutes from the start of that window. The two guys carefully unloaded my fridge, carried it up to my 3^rd story condo, and set up without a fuss. Nice as can be. Got a good fridge, with good service, and at a pretty good price.

BUYER BEWARE!!! I should have looked at the reviews before going to this store. First of all, how is it possible that there are 72 filtered reviews and almost all of them are 1 Star, yet only 28 reviews that are posted? Seems a bit shady…
Let’s move on to the store. The customer service at this store is absolutely horrible. Our sales person, Lu Ann, was uneducated about the products, unresponsive and did little to help us with our order after we had paid for it.
On our first visit to the store we found some handles that we liked and wanted to see if it came in black because usually they have samples on the floor in one color, but you can get other colors. She tells us no, they do not come in black. We said are you sure? Usually they come in more than one color. She says, if it’s not on display then it doesn’t come in that color. We asked her to please check because we think it probably does come in black. Keep in mind she works at the store and we don’t. So she checks. Guess what? It comes in black. Nice customer service! We should have known from the start to run for the hills!
We are doing some remodeling work on our home, so the timing of getting materials is quite important. We were told that the cabinet hardware we ordered would take 10 business days. Once it had been 12 business days, we called Lu Ann and left a message. No call back. We called again and were told by her that she thinks the order was in their Moorpark store and that she had to input it to be delivered to the Agoura Store for pickup. We said can you call the Moorpark store and make sure they have it and tell them we will pick it up directly from them (even though this is a major inconvenience to drive out there)? Her response, «you can just call it’s the same as if I call». Isn’t your job as a sales person to handle this for us?
So we call the Moorpark store and we are told that our order has been at the store for 3 days. What??? Remember the job at our home is being held up by this order. We tell them to hold the stuff for us and we will pick them up tomorrow. So we drive out to Moorpark the next day to pick them up. Well guess what happened when we get there? They tell us they are on their truck to be delivered to the Agoura Store. This is after we told them that we are going to be picking them up in Moorpark!!! Now we have to wait another day to get our stuff.
It’s quite possible this store is okay, but when you hire incompetent sales people who have zero customer service skills, it will kill your business. Very disappointed in our experience.
We should have just went to Pacific Sales where we always do our appliance and hardware shopping. We will never shop here again and neither should you!

Terrible customer service. Do not buy anything from here. There return policy is 3 days only. Bought a Frigidaire refregiator. Only a had it for a week and a half. The motor started making a horribly loud nosie and the temperature varies horrifically lately the items in the fridge are barely cold. Spoke to the manager and he will not take it back. Instead we have to wait almost a week for a repair man to come out and look at it. POOR CUSTOMER SERVICE AND TERRIBLE MANAGEMENT. WE WILL NEVER BUY ANOTHER PRODUCT FROM THIS STORE AGAIN.

This happened at the Chatsworth branch, but I want to save people from going to any WDC branch:
Do not go to WDC. I bought a «new» fridge recently and it’s been a terrible experience. I’ve never had a worse time buying an appliance. Since we ordered the fridge, we’ve experienced confusion in the office, and delayed delivery (three times), and once the fridge showed up it was badly dented (right fridge door) and missing the handle to the freezer. WDC agreed to have a new door (AFTER my fighting for it) sent out and a freezer door handle sent out. A «new» door showed up weeks later that was the WRONG DOOR and it was badly scratched and it has two holes! UNBELIEVABLE. That’s how my situation remains at this time. Do not buy from this company! There are many more mistakes and annoyances I could write about, it goes on and on. Totally unprofessional. Totally incompetent.

We just purchased a new replacement gas Thermador cook top from Warehouse Discount in Agoura. Jennifer greeted us and showed us all of our options and answered all our questions. She is extremely knowledgeable in all the lines and products they sell. We would highly recommend trusting Warehouse Discount for all your appliance needs. Jennifer will help you make the right decisions in any of your appliance needs. They offer installation and removal of old appliance. We bought a fridge for our garage a few years ago from Warehouse Discount and it’s still running great. They know their stuff and are extremely honest, knowledgeable and professional. Would highly recommend!
Cathie Post– Lake Sherwood