Victory Sedan & Limo Services

We recently used Victory for a wedding. The limo ride itself was fine – just a 15-​minute drive to take the groomsmen to the wedding venue (It would have been difficult for anything to have gone wrong on such a short journey).
The issue that arose concerns a short stop that was made on the trip. The groomsmen asked the limo driver if it would be alright to stop at a 7 – 11 (the 7 – 11 itself was directly on route, and the stop was shorter than the length of time you might be stopped at a red light). The limo driver’s response: «Sure, no problem.»
Everything was fine until we received an extra $ 25 stoppage fee that we were never made aware of when requesting Victory’s services or by the limo driver on the day of service. The manner in which Victory handled my follow-​up call to address this matter was appalling and almost unbelievable…
I respectfully explained what had happened, thinking that the person on the phone would simply apologize and offer to refund the $ 25 fee. Instead, he coldly stated that it is Victory’s policy to charge a stoppage fee (regardless of how short) and that this was stated in the contract signed for services. Side note: there was never a contract signed for services. Still attempting to be rational, I explained that this seemed to be an unreasonably punitive policy, and that if the stop was directly on route and lasted approximately 45 seconds, there really should be no need to charge a stoppage fee. Furthermore, the limo driver, who is an agent of the company and is thereby representing the company’s policies while on duty, never made mention of a late fee when asked to stop, which clearly would have been the appropriate thing to do when asked if he could make a quick stop at a 7 – 11.
The man’s response was that he didn’t understand why anyone would be complaining about a $ 25 fee. He said something along the lines of: «$ 25 isn’t even a big deal, so who cares?» He then proceeded to angrily complain that somehow he was going to have to get his $ 25, and if it wasn’t from me, then it would have to be from his driver. I believe he was trying to make me feel guilty that his driver would be out $ 25 if I continued to press him for a fee refund. He even stated, «Do you know if anyone tipped the driver? Maybe I’ll take his tip to cover the costs of the fee.» This struck me as completely irrational and insane… a man who just stated that $ 25 shouldn’t be a big deal, was now on a rant complaining about who was going to pay him his $ 25 (that was erroneously charged in the first place).
I told him that it didn’t really sound like this was the limo driver’s fault, unless the company instructs its drivers to inform customers about the unreasonably harsh stoppage fee. And that both the ridiculous fee itself, and the fact that customers aren’t made aware of the fee, are the real problems here. He angrily agreed to reverse the $ 25 fee, made a couple more comments about how I was wrong and that the limo driver would have to pay the fee, and then ended the call.
It’s baffling to me why, if the guy was going to reverse the fee anyways, he didn’t just do it happily and without sounding like an insane lunatic. He turned what should have easily been a positive customer service interaction for him, into one that wound up causing me to post a scathing review on Unilocal.The point was never whether or not Victory technically is allowed to charge a $ 25 stoppage fee. The point is that if that policy exists, it should be enforced in a reasonable manner, and not to unreasonably punish customers who were never made aware of the policy in the first place. I would have no problem with the company enforcing a fee if the limo driver was made to deviate from his route or was delayed by a significant amount of time. Neither of those things happened in this situation, and a reasonable company would have handled things much better.

We had a great experience with a Limo and SUV from Victory for our wedding. We used the limo for the bride & her family and then it circled back to get our flower girls. The SUV took me (the groom) and my family. Both cars were on time and the drivers were great. Plus we booked them very last minute — like a few days before the wedding and everything worked out perfectly. We will definitely use Victory again and recommend them highly.

I have used Victory for a couple of events, and have referred them to many friends. Really, really great service. Jamie goes above and beyond the call to make sure his customers are well taken care off.
Highly recommended, I can’t say enough good things about this limo service!!!

I Was referred to this limo company by a friend & I have to say Jamie is a great chauffeur. We booked the 8 passenger limousine. It was very clean the car came with sodas water and for a lil extra we asked for some champagne and vodka. I give Victory Sedan & Limo 5 stars! Jamie was on-​time and on-​point! Great service.
I highly recommend them!

We had a positively perfect experience with Jamie. He was perfectly punctual, knowledgeable and responsible but his service went way beyond this. The limo was sleek and clean and very well stocked. Jamie was genuinely enthusiastic about taking us and seemed to care that we had a successful evening — which we certainly did. I would highly recommend Jamie and I will certainly use him again. It is so rare, and wonderful, to deal with someone so pleasant and committed to excellent service.