Berks Patio

I was patiently waiting for their call to let me know my order was ready only to find out they went out of business. I could only get through to their Santa Monica store and was told a sales associate would get back to me. I am down and out $ 700 in merchandise and to top it off it was the second half of an order to a matching set of chairs. so I ended up with half an order for the full price!

They are now closed. went there as it was on its final legs.
bought items in 45−55% off. but execution such as delivery has been a comedy of errors.
they have told me they are closing all the stores in California.

Ugh. Promised 9 weeks delivery time. After 5 months we have not received our table and chairs. At 20 weeks we were offered a «substitute/​temporary» table until ours came in. Fine, since we were expecting guests for an event. I was promised that the delivery personnel would call two days prior to the delivery day. No phone call. I went out of my home the day of delivery I received a phone call on my cell phone the day of delivery, telling me that «the driver had been trying to reach me.» I have call forwarding on my home phone. There is no way I missed the call. I only had one call on my cell phone voice mail, from 3 *minutes* prior, telling me that the driver was trying to reach me. Nothing on my home phone. I told dispatch that I’d be home in 30 minutes – that is the length of the drive. I was told that the driver could only stay for 15 minutes. After 5 months, he couldn’t give me the courtesy of 15 additional minutes?!
ENOUGH. I asked for my deposit back. We will see how long it takes for that to get back to me. I went to PatioWorld and have been promised delivery 3 days from now.

My wife and I were exceedingly pleased with the excellent service we received at the store in Agoura. In particular, Kelly (an associate) and Dave (the manager) were especially helpful throughout the entire purchase of an artificial Christmas tree. They went out of their way to make sure we were happy with our purchase, and we have been recommending Berk’s to family and friends.