Allen Lawnmower Co

Do not buy or have anything serviced here or you will be sorry. I don’t usually write reviews good or bad but in this case I feel compelled to do so. I needed repairs under warranty for a lawn mower purchased elsewhere. I called the warranty company and they were very helpful until they told me that Allen Lawn Mower was the closest warranty repair shop. I said oh no because of previous bad experiences getting our equipment serviced there for our church several years ago. I thought oh well maybe they changed. The girl from the warranty company advised me that she will notify Allen regarding the repair and gave me a repair reference number and told me I was all set for the following day to call them to make arrangements for pick up (My warranty includes pickup and delivery). I called them several times the same day and at least several more times the following day and only got a busy signal. I checked the number several times to make sure it was correct. Finally I transported it to their shop myself. I asked the person that took it in how long will it take and he said it will be done by Friday (this was on Tuesday). We also picked up a business card to verify that we had the correct phone number. Today Friday, I called numerous times and the phone rang busy so I decided to go to the shop and to my amazement it sat in the exact same spot where I had left it so I walked over to it and noticed it was not repaired. I was upset and asked the person that took it in why it was not fixed (I used a few choice words as well which I am sorry for) and he said to me I told you we are two weeks behind####!!! I said then why did you tell me it would be done by Friday and he replied look at your service order and it did have a date of estimated completion of two weeks later in fine print. If I had known that I would have called the warranty company to see what they could do for me. The person also said we don’t want to repair it any way get it out of here and take it back where you bought it. The warranty company advised me to take it to any authorized dealer for repairs and they will pay the claim. So if you did not buy it there don’t go there for service.

This is the type of place that drives people online. I bought a weed wacker, attachment, and lawn mower from them. The weed wacker starter and lawn mower carb needed to be replaced well within the warranty period.
They fixed the weed wacker and said it would be covered under warranty. When I showed up to pick it up they billed me $ 45 for some asinine reason saying that the warranty wouldn’t cover the full repair. I went to pay with a Discover card and they wouldn’t accept it saying the fees are too high, even though they had a Discover logo sticker. in the window.
When it came time for the lawn mower they hmmed and hawed about the carb issues. I said screw it and fixed it myself with a $ 30 carb I found online.
This was just a worthless dealer with unscrupulous tactics. I’m not impressed. I decided to leave this review after a friend was going to visit them this weekend to buy a new lawnmower. I’d rather buy it from a local shop, big box, or online before I’d consider Allen Lawnmower, then again I get a goat for lawn care instead of doing business again with them.

I am currently in the market for a lawn mower and decided, being a new resident in town, that I’d like to give my business to a local shop.
That won’t be happening. At least not here. My experience was brief, yet it spoke words about at least one of the representatives at Allen’s.
I was on my way to the Big E and decided to stop in Allen’s to see if they’d had a mower I was researching online. Upon stepping in to their sales room, I was met with contemptuous glares from two gentlemen. After engaging in a stare down contest that lasted several seconds with the gentleman closest to me, I decided to use skills I’ve gained in retail to extend a friendly greeting to HIM. After another pause, I was finally asked if I needed something. I genuinely felt like I was bothering this gentleman, which is strange considering there were absolutely no other customers in the building at the time.
My interaction only lasted a few moments more, but needless to say even if they had the model I was looking I wouldn’t have gotten it there. In fact I wouldn’t get it there if it was half off with free same day delivery and complimentary lawn mowing. I was in such disbelief at the complete disinterest in offering me help that I was inspired to write my first Unilocal review. Most local businesses get things right, but that wasn’t the case here. I hope someone from Allen’s sees this and realizes how easy it is to turn off customers who can very easily go to a variety of chains or online for the products they offer, as I’d much rather support someone’s family than some chain where the profits from my sale trickle down to the pockets of a few investors and a CEO.

I ordered total Qty5 Husqvarna Chainsaws in Dec 2012 and January 2013
Received only Qty3 in February, and Qty2 were missing.
I called the shop more than 10 times, but the problem hasn’t been resolved yet.
Whenever I called them, they said, «John will call you back».
However, I never received any callback.
I also emailed them, but I haven’t received any response either.
They charge FAST, but they don’t fulfill.

Borrowed a chain saw and the chain fell off. Could not get the correct manual online and did not have the «accompanied» tool to get the bolts off the blade/​bar. Called Allen Lawnmower and was told to come in anytime. Sat at the counter and talked and BS’ed with a few of the workers while 2 guys (all as friendly as can be) spent over 20 minutes TRYING and eventually getting the chainsaw back together. Blew out all the debris, wiped it up and handed it back to me as good as new… under $ 10. Will go again.

Go to the Better Business and check them out. They do not even respond to complaints and BBB scores them an F. They are overpriced and won’t resolve problems — even when they promised they’d take care of it.