Eurobahn Imports

Needed my rear brake pads and rotors changed, and the dealer I bought my car from suggested I go here. I came here a month and a half ago. I asked Juan, the owner, if I can see the products, his tools, and the old gear when he starts his work. He did just that, and the brakes are working great. Did my 65,000 mile service check, and the brakes are looking good.

Horrible customer service. My service reminder light came up so I went and did the service at my local mechanic (oil change and general inspection). Unfortunately, he does not have the tool to clear the light up. So I asked around and told Eurobahn specialize in Euro cars and can do that. Gave them a call and was shocked, the technician was so rude and he told me he won’t clear the service reminder light because he did not do the service. What the hell? The service has already been done! Also it’s not like he is doing it for free, I will be paying! He kept arguing that in order to reset a service reminder I should have done the service at their shop.
Well maybe if you had good customer service and just agreed to reset the service light I would do my next service at their shop. BUT THAT’S NOT GONNA HAPPEN ANYMORE!

I heard about this place through word-​of-​mouth, as the location is a little bufu and hard to find. Honestly, who’s heard of Addison? Trust me, you’ll want to take the extra time in looking though. You won’t regret it!
Great service: I made an appointment earlier in the day to get my car looked at, and told them I’d be there after work (around 5). I managed to pull into the garage at 5:40 (thanks construction on 290!) and the manager ran up to my car right away.
«Um. is it still possible to get it fixed today?» I asked, embarrassed and gritting my teeth.
I shouldn’t have worried, the manager knew exactly who I was, and they even opened up the shop late so they could finish up with my car.
A month later, I called to ask about a question on my bill. They apologized profusely, and told me they would deduct money off of my next visit. No questions asked. You can bet I’ll be back!