Emperor Limousine

By far the best party bus experience I have ever been a part of. My groups day/​night could not have gone any better. The booking process was as easy as it gets and there was no hassle involved. Our driver accommodated every one of our needs both to and from our destination. I will definitely be using Emperor Limousine for all of my future party bus events!

Rented a party bus for an 18 year old’s birthday party. To get the group from the suburbs down to Dave and Buster’s on Clark and back home again. Arrived on time. Clean and in great shape. Driver was very professional. Kids had a blast playing music and dancing. Overall very pleased.

We used Emperor Limo for our wedding last December. Initially we had a good experience visiting the shop, where we saw limo’s and party busses in various states of disrepair. The Limo’s were pretty junky. The party busses we saw needed a real polish outside and were missing things like hubcaps. We were told that during the week they all get polished up for the weekend and were scheduled for maintenance. Most of the interiors were disassembled as well… The limos and busses have a ton of plastics and gaudy crap on the interiors. Clearly the sound systems and visuals are prioritized over the quality of the interior finishings or mechanicals. When we got in our limo it was supposed to go down the block, and back to the church… instead the driver took us for an extended drive after being told numerous times to return for pictures. When driving to our picture location with all of our bridal party, the bus would not start and we sat for 10 minutes without an answer from our driver as to what the problem was. When we arrived at our picture destination the bus had overheated, and the water for us to drink was used to fill the radiator. Again no communication from the driver… I know he spoke english, but didn’t answer when we asked if we needed another bus. While driving to our reception everything in the bus shared and rattled, one of the seats was loose and when the driver turned, the cushion would slip with people on it.
We called and complained, and received a partial credit…
Our friend booked a stretched Cadillac SUV limo a few weeks later… it too was junk. The interior lighting did not work properly, and over bumps the suspension was clearly not working properly.
The excuses we heard were that the equipment sees a lot of action, and they were working on replacing units…
Whatever…we won’t be using or recommending them to anyone.

I’m so pissed with this company! Really bad customer service!
I called for a quote like 1 month ago and asked for a limo. Melissa sent me an estimate, we agreed on it and I payed $ 250. The next day She called me back saying they don’t have a limo for us for the day requested (a month ahead), but we could have the party bus instead, which was $ 150 more expensive. We agreed and I just called 2 days before (yesterday)to confirm. Couldn’t get her and I called one more time today (one day before the event!). She said she has no cars available for us! They took the money, but they never booked a car for us! So now, one day before the event, I need to go through all this process again! I’ll never use them again!

I’m not sure if I can say the gentleman’s name in this review, but he did an extraordinary job with our group. He found a way to take care of us in any way possible, and I am very appreciative of his efforts.
Would definitely recommend this to any one who ventures out to Chicago.

My experience with Emporer Limo was great from the day I called. I would definitely choose them again for events. The staff was very friendly and they explained everything to me. I felt very comfortable with the complete experience. I give them five stars.

Worst customer service ever. They claim there are cameras on the bus. Well there aren’t. Our driver, Jesus, wanted us to pay $ 250 cash because of a hole our party allegedly made in the seat. We told the driver we’d pay it but we want to see the video showing it was in fact someone from our party. He refused and we went in the house. 30 minutes later the police come because he claimed we were fighting on the bus. I personally didn’t drink, I observed no fight. Again, show us the footage of us fighting on the bus. Again, the company refuses to show us. I was calling repeatedly for 2 weeks to speak to someone and no one ever called back. A couple months later I called again and finally spoke to someone in charge who was the most disrespectful, belligerent, unprofessional manager ever. He didn’t even hear me out and basically belittled me over the phone and called me names as if I made it all up. If you do happen to choose price over quality and go with Emperor, please do a spot check of damages inside the bus with the driver so he cannot try to scam you as ours did.

Had a great experience with the limo service. Our driver was on turn for both pick up and return times. There was decent amount of room to fit 20 people. I would recommend this company.

We reserved a limo bus for a Corporate Holiday Party and everything was perfect. We enjoyed the music, the drivers were prompt and communicated when they arrived. The staff at Emperor, Melissa who took the reservation and Karla who followed up were great, I would definitely use your services again!

I was in a total of 3 different buses with 3 different drivers — all of them courteous, professional, and most importantly ON TIME! It made a logistically complicated evening exceptionally easy. Booking was very easy too!
Excellent sound and fantastic décor! Bluetooth capability for the sound system so I could easily stream my phone.
A huge shout out to Marios (I think that’s how to spell his name) for being our main driver for 7 hours! He was so patient and careful. He brought extra ice, napkins, and water just in case.
I did a lot of pricing — this was the best value (and I think the best service).

5 Stars! Nothing but class from this limo service! We rented the H2 Hummer for 4 hours for our wedding and they were great! Driver arrived early and really took care of us! Price was amazing too. Would recommend to others and would rent from again for any other special event!

Best company ever! Great service-​on time– new party buses! What an Amazing time!!! Call them!!!

We used Emperor as our party bus for our wedding and the shuttle at the beginning of the night since we had to fulfill a minimum of 6 hours. A year before our wedding, my mom and I went to their location to visit and tour the different busses. We ended up choosing the Athena which was great. It was meant for 30 people I believe and everyone fit nicely in our bridal party. It came with 1 case of beer, 1 case of water and 1 bottle of champagne and we also were allowed to bring our own coolers, which we did. The driver was friendly and helpful and the bus had bluetooth for us to connect our music to which was awesome. Because we were also using the bus as a shuttle, we asked if the driver could clean it out before it picked up our guests. We gave him garbage bags and said that a few of the bridal party was actually going to come back onto the bus to clean it but he left before they could so I was a little annoyed about that. He also did not make 3 trips between the hotel and the venue and a few of our guests got stuck driving. I think it was a lack of communication between the dispatcher and the driver which I guessed would happen after talking to their office. They have a lot going on and I often felt like a second thought when talking to them but overall, it was ok. Our guests LOVED the bus as the shuttle and we got a lot of compliments on it. Driver was on time and eager to help, but like I said I think there was some disconnect between him and the office for some of the things I asked for.

What a day! What a LIMO! My husband and I got a 30 person party bus for our wedding and it made the day. Our driver showed up early, was very polite and drove carefully to our destinations. We had a champagne toast, the limo was decorated beautifully and it fit all 14 of us with plenty of room to spare. Great company with great prices and a very friendly staff.

We used Emperor Limousine for our wedding. Their service was great! The person we booked the limo with was very helpful and friendly. We booked the 20 passenger H2 Hummer. On the day of the wedding, Our driver arrived right in time as the said (15 before scheduled time) and the driver was courteous and very professional. The driver drove carefully and we made it to our destinations on time. I am glad we chose Emperor. We will DEFINITELY be recommending them!

Just want to say that you all did a wonderful job making my day so special this past Saturday July 25, 2015. It was a wonderful gesture with our wedding day champagne toast and such a great driver. Everyone was bragging about our bus and some were jeolous that they didn’t get this company on their wedding day. I thank you so much for being so good to us on our wedding day.

Just tried to call and get a ballpark quote. Ending up having to hang up because the man on the phone wouldn’t stop arguing with me about providing him with more information so that he wasn’t «just telling me something random.» I don’t know the details yet as I am still pricing things out. Don’t call, total waste of time.

I couldn’t have asked for an easier limo service to work with, not to mention that they have the lowest rates in Chicagoland. I can say that after doing my research for months when planning my little sisters bachelorette party. I had such a great experience that I’m using them again for her wedding!
From getting a quote right away to the electronic signature on the contract, Emperor Limo, made everything hassle free! I’m a very happy customer and I think that you will be one too!

Okay I have to update my last review and give Emperor limo the full five stars. I used Emperor for St. Patricks day 2015. I picked out the same car as I took for my birthday (Ford Excursion), and I noticed instantly when I got inside the limo that the sound system was different! It sounded awesome! It was okay the last time, but I didn’t like the bass level. It sounds much better, and the stereo now has Bluetooth in this car so you wirelessly send your music through. You can also still use a cord if you want. When you are partying you want that music to boom through! On the way home we rode in the party bus with the stripper pole. When you sign your contract they do tell you that if the car you wanted isn’t available they will upgrade you to something bigger which was a plus in my book, and a great marketing strategy because now I want the more expensive ride!
Omg the ride up was cool we had a few drinks and got the party started, but the ride home was where I had my greatest joy. We danced our asses off in that bus. I now want the party bus over the limo! We were all tired when we entered the bus because we had been drinking and dancing from 8pm til 2am.
We definitely caught a second wind. Emperor helped me enjoy an amazing night with friends. Totally worth it, and much cheaper than getting a DUI! Everyone got home safely, and were able to drink and not have to worry endangering themselves or others. Emperor I will definitely continue to use you! I had a F*cking blast and so did my friends!

Wanted to do something special for my sister’s 21^st birthday, and a friend recommended Emperor Limousine. Everything was great! Between requesting a quote and who I spoke with to reserve. The best part was our driver, Channing, who was AWESOME! I was going to leave a 4 star review bc there are no 9 pm pickup times, but Channing bumped it up to 5 stars :) I can’t say enough great things about him! I left my phone in the limo and he called my boyfriend’s phone to let him know, and that I could pick it up Monday. He was super friendly and laid back. If I need another limo in the future, I will definitely request him for our driver again! Wonderful customer service and made our experience super fun and memorable!

My wife and I enjoyed the limo service with a few exceptions.
One, the heat didnt work when the limo driver claimed it worked the day before.
Two, the bus we used to drive us back to the hotel, the tv wasnt working.
Three, the sales person we did business with, her name was Morgan, was no longer working there when we were getting close to the wedding. She was actually one of the main reasons why we went with your service. She was replaced by this rude sales person by the name of Andrea. Please get rid of her. She was very unpleasant and gave me attitude the whole time I was on the phone. If you keep her on the phone, expect to lose alot of business.

I used this vendor for my wedding day transportation on 7÷18÷2014. We booked the Oasis Party Bus. The driver was very nice and on time. He helped me get on and off the party bus every time. However, after the ceremony we were supposed to do our red carpet toast… which ended up not happening. I figured it was partly our fault for taking too long. I figured we’d do it at the reception… nope. This wasn’t too big of a deal for us.
The air conditioning was on FULL blast the whole morning. After the ceremony, we asked him to turn it down a little bit. Apparently that caused the frozen condensation that had built up to melt. This resulted in the vents literally POURING out water. It was terrible! One of the girls in the party was soaked! She acted like it wasn’t a big deal so my husband and I didn’t freak out, but it was! Every time the bus turned, more water poured out. The entire party took pictures and videos of it happening.
If that had been myself, my makeup would have been ruined and my dress would have been soaked! It’s not okay no matter who it happened to. She had to walk in to the reception with her dress all wet. I felt so terrible for her!
I was hoping the driver or company would apologize or do something for us to help make up for it or try to make it better but they did not.
My husband sent an email to the company while we were on the way to the reception (as it was happening). Of course we got a «we are away» response promising to get back to us as soon as they can. Naturally, we have yet to hear from them with any sort of apology and the event happened almost two weeks ago!
We are definitely not happy with what happened, and definitely completely disappointed in their customer service! We do not recommend this company.
If you already booked with them… watch out for the air conditioning!!!