Eagle Transmission & Auto Repair

I am very reluctant to go to any new mechanic because they’re always so unreliable. Andrew, both of them, were so helpful throughout my car’s repairs. There was a slight delay getting my parts, and they could have price-​gouged me for my rear drums, but they were honest and told me that they didn’t need to be replaced. The shop always kept in close contact (I needed quite a bit of repairs), to discuss any concerns along the way.
And they were spot-​on with the repairs I needed.
An amazing shop here with service that is highly recommended. When working with a customer like me that asks 1,000 questions, Andrew took the time to answer my questions and concerns. Overall, one of the best mechanics I have been to ever.

I had never been to this shop before, but they were highly recommended to me when last Wednesday night I found a large black puddle under my car! I knew it wasn’t oil (I’d just gotten it changed). So I called Eagle Transmission and got one of the owners on the phone right away!!! AFTER HOURS! They were able to take my car in immediately the next morning and quickly knew what the issue was.
Their pricing was more than fair and I really like the free shuttle service they offer so I don’t have to rent a car!
Friendly, knowledgable service and great rates… I’ll definitely go back for any more maintenance issues on my car!

After working with Patrick at the Farmers Branch location, Rick at the Addison location, and JD the owner, these guys have demonstrated professionalism, communication, trust, and expertise in every way. I was going to have my insurance company’s roadside assistance tow my SUV to their shop but after they screwed up and did end up towing my truck, JD offered to tow my truck for free and came out to check on my truck personally. When his usual towing service could not get there in a reasonable amount of time, he cancelled the order and hired a more expensive service to get my truck towed in. Awesome service! They completed my complex repair in time for the price quoted and even did an additional work at a severe discount. Awesome again! Enough said.

I couldn’t be happier with my decision to take my car into Eagle Transmission. My check engine light came on, and they were able to diagnose and fix the problem that same day. Honest, quick with their service, professional, and friendly attitude from their staff– this is why I will keep on coming to Eagle anytime I need work done.

This is a update on service. Okay, so their recommendation was a Overhaul on my transmission, however, they said it may or may not fix my issue and in the latter case it would be a electrical issue, which is easy to fix. I declined the Overhaul because it was $ 2500 and honestly I wanted to trade in the vehicle soon. That was Tuesday that I declined the Overhaul, they did not finish putting in the Transmission until Friday afternoon. I picked up my car and drove home (less than 6 miles). Saturday morning I drove to Rusty Wallis off of I635/​Shiloh Rd for a appraisal. I had no problems driving there, however after looking on their lot and walking back to my vehicle All OF THE TRANSMISSION FLUID LEAKED OUT. I called Eagle Transmission and according to them the sealants and gaskets are not good after a transmission is taken out and that only gets replaced during a Overhaul.
Now, I have filed a complaint with the BBB and Eagles response is that they never know if the sealants or gaskets will be bad before they take a transmission out. However, I have done my own research and spoke with other Mechanics. Which have told me that Yes, once a transmission is taken out the sealants are no good but that is the case with most if not all cars. My issue is with the fact that not one time during my calls with Eagle Transmission was I ever informed of this. Not even when I picked up my car did they say «Hey, by the way in less than 24 hours your transmission fluid might leak out.» I had my 5 year old daughter with me and if this had happened on the freeway I would be enraged, but I’m just dissatisfied in how I was not informed of such vital information.

Warning! Do not take your vehicle here. You will get ripped off. I had to get my transmission replaced and my car was still having the same issue when I picked it up. This cost me about $ 2K. I had to get it towed BACK to this place and was told the battery was this issue this time. They charged me $ 40 just to install the battery. Two days later, same issue. My car is still not running… two thousand dollars later. They will give you the run around. DON’T DO IT!

I am a professional in the auto industry. Many times I know people that need anywhere from simple to very difficult repairs done on their cars, and not just transmissions. I have been referring people to JD and his crew at Eagle for over a year now and EVERYONE has been nothing but elated with the quality of work and the pricing. I have had my personal car worked on there as well, because I trust them completely.
Most mechanics are happy to «part swap» to find the problem and that can cost you a bundle in the end. JD does not work that way. He said we had to do more research to try to limit how much we did to keep the cost down for me. How many times have you heard a mechanic tell you that? Not very many that I know.
I would highly recommend you contact JD and his crew to get your car or truck worked on. They always fix it right the first time and have great pricing too.

I recently took my 4Runner to Eagle Transmission of Addison and had a great experience. The shop I have used for years had shut down, and I thought I would try this location. JD was very friendly over the phone and said that they could take a look at my truck right away. I arrived and David took great care of me. He looked my truck over and told me what they thought the problem was. JD explained how things work with this particular problem, and what it would take to fix it. He said they would look into it to make sure this was in fact what was going on and give me a call. They called a few hours later with an estimate, and said they could have my truck ready to go the same day. Sure enough, I got a call that afternoon that my truck was ready. They had not only repaired the problem, but topped off my fluids and checked the truck over fully free of charge! JD mentioned a few things I might want to watch for and charged me the exact price of the estimate he had quoted me. I think I have found my new auto shop, and I would definitely use them again for any future repair needs.

I would not advise taking your car here for any kind of diagnosis or transmission work. Although it may be a hassle, tow or drive your car to another shop immediately. I made the mistake of trusting the shop with my car. In the end, there was a lot of dishonesty involved with the diagnosis and work done.
The owner, JD, seemed to be trustworthy at first. He offered to take pictures of old parts and agreed to save old parts to verify work done. When I called to confirm my desire for the shop to follow through with the saving of old parts, that’s when things started to get fishy. The owner said that many homeless people come knocking on his door for scrap metal. He said some of the vary parts they were replacing were given to a homeless guy living in a hotel. Seriously? No pictures were ever sent. He had originally offered pictures because I was from out of town and would not be in the Dallas area to check on work. No pictures were ever sent to prove work done.
When I went to pay, I felt like I needed to let the shop know that I was not happy with how everything was handled. I asked that there would be some way to verify all the work that was done. They could not do so.
He asked how I would be paying repeatedly as I was expressing my concern. He constantly interrupted me with the question of payment. The owner grew impatient with my dissatisfaction and demanded a cash payment of $ 4,000(instead of paying by card) and threatened to keep my car if I didn’t provide the cash that day. I never refused to pay the shop. I was just wanting proof of the exact work that was done. He became more and more defensive and started to use profanity and said inappropriate comments towards me. He then refused to take my coupon and said that he already saved me tons of money. I paid and left.
When I came back due to a noise related with the clutch, he didn’t show any bit of concern or desire to diagnose the problem. He took a can of WD-​40 and soaked the pedal with it. My car smelled horrible and it didn’t fix the problem.
Bottom line. Take your car to another shop. They cannot be trusted.

I reviewed this business accordingly. I am the person that called inquiring about the brake service, when I called back with more accurate information, JD informed me the price would not change much because the parts were the same. JD was very pleasant, I never said he wasn’t. Spare me about networking, I’m pretty sure if the shoe was on the other foot, Just Brakes would take your customer in a flash & you can’t tell me otherwise. It’s all fine & dandy now… the car has been fixed for even a little less than what Just Brakes & Eagle quoted us & it was done correctly. You have a great day!!!

I was in this shop earlier this month because of a noise I was hearing from my car. J.D. (who recently took over ownership of this location) was able to narrow down my problem over the phone and said they do free diagnostics checks if I wanted to bring it in. Within minutes of my visit, they were able to pinpoint the exact problem and provided a free estimate. My car was repaired later that day at a very reasonable price and it has been running perfectly ever since! It’s hard to find a good repair shop that can earn your trust but I think I’ve found a good one.