Citydog! Club

Thank you city dog! I had taken my pup camping last weekend, and as you can imagine, he came home filthy. I tried to book an appointment with petsmart, petco, etc. and no one could do a same day appointment, which is understandable. But I really didn’t want my raccoon-​chasing hole-​digging dog lounging around on the clean carpet at home… The ladies at city dog club were happy to take him within 30 minutes of my calling! Yay! He came home looking so clean fluffy! They really did a wonderful job. I believe I have found my pups go-​to groomer :)

One word. Amazing. My dog loves it here and they are a really great team. I also like the blueberry scrub I recommend it to everyone and best doggy daycare I’ve seen

I’m not sure if this company is aware that they are providing a SERVICE and that while they may be thriving with great reviews, the impact of one negative one can hold more power than many positive ones. I was skeptical of a small business that seemed to have an over abundance of 5-​star ratings and my experience with this company validated that my skepticism was was warranted. Given my experience in the service industry, at restaurants and service oriented retailers, I can understand that sometimes shit just hits the fan and it can greatly affect the level of customer service and negatively impact a customer’s experience. Be that as it may, I can also respect how a company handles an issue and when the effort is made to right a wrong. The one thing a company is always in control of is how they react to and handle these bad experiences. In the case of Citydog! Club, not only was my experience terrible, but the company added insult to injury by not owning the situation and making it right. Due to a scheduling issue on their end, I brought my dogs to get groomed only to be told I had no appointment. Although I had call records and emails as proof of their inadequacies, the company proceeded to blame ME for the scheduling issue and made no effort to express empathy, own the problem, or try to remedy the situation appropriately (other than to offer me another appointment on a different day). Had the associates and extremely unprofessional manager at least owned the issue instead of blaming me, I probably would have re-​scheduled my appointment and not raised hell in their lobby for all other patrons to witness. With service like this I don’t know how Citydog! Club can afford to stay in business. It speaks volumes about this specialty grooming business when I can say I have had better and more professional experiences at Petco. Spend your money at a place that values their customers instead of wasting your time with the ignorant and rude staff at Citydog! Club.

Our two small dogs visit Citydog Club for day care and grooming and we’ve been very pleased. We have an old mini schnauzer and a young Jack Russell mix. I thought the day care would be good for our younger dog to run some energy out, but I think our older dog enjoys it more than he does. They’re both excited when we walk in the door, excited when I come pick them up, playful around the house for a few minutes, and then pass out for the next 24 – 48 hours (slight exaggeration). It’s great!
We had one small issue with a grooming, only because the groomer wanted to play it safe instead of taking too much off (which I’m sure a lot of people who’ve experienced a bad grooming would certainly appreciate). I called back the next day to see if they could fix the issue. The groomer on site that day (unfortunately I can’t remember his name) asked me to bring them by and fixed them up in no more than 5 minutes, and didn’t charge anything. Their customer service skills and professionalism are top notch. I just can’t imagine taking my littles anywhere else now!

This place is awesome! The staff is always very professional, caring, and accommodating. They always have your fur babies’ best interest and well-​being at heart. They are all passionate about their jobs, and are all animal lovers. This is the cleanest, most well-​run facility I have seen.
I highly recommend them for grooming, boarding, and daycare. If there were more stars I would give them. You dog won’t want to leave!

This place is clean, smells good and in a nice area so you can take your pooch for a walk after being cleaned! They are decently priced & my baby came out happy! He didn’t look stressed. The ladys are really nice. Im going to try to come regularly!

This place is a real gem! CityDog took great care of my 9-​year old Jack Russell Terrier over the past year while I was in DFW for work. The staff was always attentive and the facility is very clean. I’m especially appreciative of the immediate response the general manager (Alicia) took towards ensuring the park is cleaned by 7am so incoming daycare dogs aren’t exposed to accidents from some of the overnight boarding guests. Also, special thanks to the crew for throwing my little guy a «bon voyage» party on his last day. If I return to Texas, I’ll be sure to take my dog here! Feel free to PM for any additional feedback.

My pooch has been to two other day care facilities and didn’t really do all that well, and they both had a serious odor problem thereby she stunk when she came home. Yucky!
City dog is beyond clean and smells yummy inside, so not only is it nice when you drop off your dog, the entire place is clean and fresh smelling.
Her favorite thing about the place seems to be the windows where she and the other dogs can look out, lay in the sun and nap, and are not just shut in a big room all day. I love the fact there is always someone in the room just in case there are some shenanigans.
You can’t beat the hours for those of us that work downtown, and while it maybe more expensive than some places it is totally worth the money. A happy dog is a great thing.

Citydog is by far the best daycare center we’ve ever been to. Staff are really friendly and I can tell how much they care about dogs. The place is super clean and I love that it’s indoor with A/​C on. It works perfect especially for the hot place like Texas! I also see that staff are always around. You have to pay to watch the webcam on the smart phone but it’s totally worth it! Watching through computer is free.

My dog Grant loves going to Citydog! Club. Every morning when I walk to the door he sits and stares at me like «is today the day I get to go to doggie daycare?». On the days I say lets go, he starts wagging his tail so hard his whole body moves from left to right. The staff is incredibly friendly and the facility is clean and bright. We tried several daycare facilities before learning about Citydog and most of them felt like doggie dungeons (no windows and a little smelly). We did the slumber party style boarding once and Grant came home exhausted and happy. I cant say enough good things about this place!

They used to be our number one place to take our dog, but since they changed managers, everything has gone downhill. Every time we tried to bring up an issue, it was swept under the rug, We preferred our dog to wear his collar, for handlers to clean up dog poop, to not stick our dog in the handling area like he’s in time out (that was a fun phone call. Found out they separated my non-​trouble dog because the other dog actually causing trouble was jealous. So they kept him with all the other dogs.) Our last visit to this place, our dog left with a 2 inch cut under his neck that eventually scarred. When we picked up our dog, we also noticed a greeter had a similar cut on his forearm. Also, and this is just a shame, this manager promised to donate a week of free day care (this was before everything went downhill) for an auction to a fundraiser for a no-​kill dog shelter. I followed up a couple times with the manager, and they never donated. Animal shelter had to refund that money.

We love city dog club we always bring chewy here and he is always super happy to come in and so sad to leave :(

Frankie and I are loving this place!
I brought him here first time for a bath. He came home smelling good and happy.
I decided to bring him here for a groom this time, so I called and make an appointment. We came and I explained what I want Frankie to be groomed; they said they know what to do (I did doubt that for a little!)
They called me after one hour and half telling me that Frankie is ready to pick up. I was shocked to see Frankie look exactly how I wanted him to look like, and YES I am happy with what they did, and Frankie is happy with his Spring-​haircut as well!
Highly recommend this place!

I love this place and my dog does too! All the staff is very friendly and they take very good care of the animals. They also do a very good job with bathing them. Puppy facials are amazing! Bring your dog for a full day of fun.

I would like to update my review. I was contacted directly from the manager and was very pleased with her willingness to get me a better experience. She has given me the opportunity to do a «re-​do» groom. Also, I get to speak with the groomer personally to better explain what I want! She also added a free day of daycare to my account. If this place keeps up the great customer service then there will be no stopping them. Thanks, City Dog Club!

The people and service here constantly amazes me. Not only is the groomer fabulous here, so are the entire staff! I was walking my silly puppy at the Viturvian Park and he rubbed on some fertilizer mud mixture on his neck. I decided I would try and see if they could just clean him off. The ladies in the front were so concerned about my little devil. They not only wiped him off, they shampooed, rinsed, and dried that area. And to top it all off, they even put a little bandana on him! All in 5 mins top, at no charge! Thank you City Dog! You have a client for life :)

Their groomer, Natsumi, is amazing! I took my dog there today for her first ever grooming and it was an all-​around amazing experience. They will very sweet and patient with my nervous pup and took such great care of her. I got to watch the whole process while working on my laptop (with free wifi) in the style bar.
They did her bath, blow out, trim, brushing, nail trim, ear cleaning, everything for just $ 50 (she’s under 20 pounds)! Such a great deal.
I would highly recommend CityDog for grooming! We will definitely be going back. Plus they have a great little curated retail section with awesome products.

These people know what they are doing! Wow – I am impressed. This place attracted me for their day boarding hours – they are open until 9pm! We brought Sherman here for a few hours. The registration process will take about 40 minutes if you’re new, so don’t expect to just drop your dog off and take off if you’re bringing him or her for the first time. After the paperwork, they took Sherman back to observe him alone, and then they gradually bring other dogs into the area to interact with him to make sure he’s compatible. The technician came out and visited with me and told me what all she observed, and said he was good to stay.
As you will notice when you visit, the play areas are glassed in, so everyone has visibility of the dogs, and someone is in the area with the dogs at all times. When a dog does a «boo», someone is there to immediately pick it up.
I love the half day pricing option of $ 15.
We went on a Saturday evening, and they were very crowded, but I can see why. They do a great job.

I highly recommend Citydog for their daycare service. My corgi puppy goes there about three times a week and she loves it so much:) every time she goes she come back exhausted and sleep till the next morning! She has already made friends there and all the staff there are super friendly and welcoming! We feel super happy that we found this place for our puppy!

We are new dog owners and we travel a lot on vacation. We’ll be gone up to two weeks at a time this upcoming year. With a new Chow Chow pup we needed a safe and friendly place to board our dog. There are many nice facilities in DFW but we loved Citydog Club. As all the reviewers have said, it’s very clean and staffed by very nice people who genuinely love pets. They believe in transparency, meaning you get to see just about everything that goes on in the facility. We have absolutely no worries while we are away. Fantastic place. Keep it up!