Childress Furniture & Fabrics Inc

Best Selection In Dallas, Great Showroom, Friendly and Helpful Staff…
We searched fabric stores all across the Dallas area for fabric for a couple of projects and found Childress Fabrics to have an incredible selection of quality designer fabrics at affordable prices.
The showroom is huge and is arranged by different fabric materials and within this by color. This makes it easier to narrow in on exactly what you need. There is even an entire section of the store just dedicated to pre-​made drapes and they can custom make drapes to your exact specifications. The textile portion of the store is centered by a thorough selection of furniture that you can have custom covered.
Our project was to buy a slipcover for an over-​sized chair and ottoman from Pottery Barn. We visited on several occasions, were given samples and came home to decide what would work best. The staff was very attentive in helping us select the right fabric and gave us recommendations on making sure our project was a success. A special call-​out for Reece for his exceptional client service. Our project came out perfect, the chair looks great in our family room and the fabric makes it a comfortable destination after a long day.
This is a family run business that was started years ago in a small store on Forest Lane, and although they have grown, you’ll still get those strong family owned ethics of taking care of clients and doing the right thing to ensure satisfaction. Mrs. Childress is now in her 80’s now and still makes it to the stores on a regular basis to assist with operations and to help clients, and her family helps run the stores.
We have found Childress Fabrics to have a great selection and an exceptional showroom. But what made it most enjoyable was the friendly client service of this family run business.

Simply the worst follow-​up I have ever experienced.
Sure, their selection is great, but when orders are not received and phone calls not returned, in the future I’ll go somewhere else. There is just too much competition these days for shoddy customer service.

If you need designer interior fabrics, this place is great. It is organized by color, so matching or finding coordinating textile is easy. The place is large, so plan at least an hour (better two) for browsing. Bolts are on large roll, so assistance is needed. My only complaint is the sometimes apathetic attitude of the cutting staff. Helpful? Only when asked.
They also do custom drapes and coverings.

Just bought a new house and needed lots of fabric for drapes, pillows, chairs, etc. I’ve made many trips to Childress Addison to make my final fabric decisions. Every single time I’ve gone, it’s hard-​pressed to get anyone to help. I seem to get ignored, and have to go practically drag someone over to assist me with questions, or to cut fabric for me. The staff on the floor to supposedly «help» all look like they hate their jobs. Today I was there purchasing fabric, which they ran out of since the last time I was there. The clerk I drug over to help me, could have cared less that this was a major problem for me since I was buying other fabric to coordinate, which was already cut. I had to ask him to look it up in the system, and to call the other stores. You’d think he would have offered that. He seemed bothered by making such effort. Then he left me to go «do» something else, never resolving my issue, and was very flippant throughout our encounter. Finally one of the guys from behind the front desk by the door saw that I needed help. Mostly because I was standing at the check-​out desk, and no one was behing the desk. He was very helpful, made a quick call and found the fabric I needed. I really hate shopping at this place because of the arrogant, non-​helpful staff. I told myself I wasn’t shopping there anymore, but infortunately the fabric I needed today was not available the other places I went (in order to avoid Childress). 5-​Star Fabric is right down the street on Midway. Their staff will hunt you down in the isles to ask if you need a swatch, or have any questions. And then they will ask you again later. They also have better prices, not as much selection though. I don’t recommend Childress. Just because you’re not spending thousands of dollars on their upholstery work, and are just buying fabric for a few measley pillows, or for drapes, apparently does not warrant better customer service. But they are shooting themselves in the foot because the «little guys» like me are in numbers, and can add up $$ for their business.
On a side note: the Childress loation in Frisco is nothing like Addison. Their staff is helpful and attentive, unlike the Midway location.