Allstar Auto Glass

I noticed a crack on my windshield a couple of days after hearing the rock hit the windshield. The windshield needed to be replaced which worried me because my vehicle is leased. We called Allstar and Alicia couldn’t have been any nicer. And the service guys that came out were very professional and courteous. The whole process didn’t even take 30 minutes and they were very reasonably priced. I would definitely refer Allstar Auto Glass to my clients and friends. Thank you for such great service!

I needed to have my windshield replaced due to a crack that was spreading and the service manager at Toyota recommended I call Allstar. I called and talked with Alicia, who could not have been any nicer. She booked me for a day or two later (to accommodate my schedule) and sent emails to confirm. Matt, the guy who replaced the windshield, called the morning of to give me an approximate time and arrived at my workplace when he said he would. I showed him the car, paid the deductible and left him to do his thing. He was very friendly, polite and professional and did a great job. From beginning to end, this was the most hassle-​free transaction and the best customer service I’ve experienced in a long time. I can’t say enough about this company and I wish there were more like them. I will use them again and recommend them to anyone I know who needs a windshield replaced.

After getting a crack in my windshield I spent a great deal of time calling around getting quotes. All Star gave me one of the best quotes and they had all the certifications I was told to look for in a good glass place. The woman I spoke to was very nice and professional as well as informative. I was told l would have to bring my car in to get the window replaced since temps at the time were in the negatives and the adhesives might not adhere properly because of the cold. This was fine by me and they arranged for me to go to a Windshield Center (which is a company that they just recently purchased).
The next day I arrived for my appointment. Everyone was very nice and helpful, however they had ordered the wrong window. Because I had to be at work in a few hours I told them that I could come back the next day since I’d be off and that would give them more time to get the right window.
Now, I had no problem coming back, but on my way back the next day it dawned on me how much time and gas the two trips wasted for me. It took me about 40 – 45 minutes each way and burned a quarter of a tank of gas. I figured they would appreciate my time to bring them my business and maybe would offer me some kind of compensation for my time and trouble. Well, it came time to pay and they didn’t. So, I suggested it, maybe 10 or 20 bucks to make up at least for my gas. It was clear the manager didn’t like the idea and was reluctant. I felt like I had to convince him that I deserved to have at least ten bucks taken off my bill, which he finally agreed to do, but didn’t seem happy about it. It was a little disappointing especially since everyone was so nice, I liked the office and the shop looked professional. I also liked the people I spoke to originally on the phone. All in all they did a good job and I’ve yet to have any problems with my windshield. Besides this unique situation and the managers reluctance to cut me a break on their ordering mistake, I would still recommend this place to anyone needing a new window.

Needed to replace a cracked windshield, and after requesting quotes from three different vendors, we chose Allstar. Their quote was half the price of the next lowest, and there was no extra cost to use their onsite mobile service. We had requested the work be done before 1:00pm, and the tech arrived at 8:30am and was done in an hour. Would definitely use Allstar again – not just for the price, but also for the customer service.