Baker-Whitney Oil Co

I had been a good customer of Baker Whitney for over 3 years until a recent incident that occurred and prompted me to leave for another local oil company. I originally signed on with BW because I live in Acton and wanted to support a local business… even though their prices are significantly higher than other suppliers. Things were fine, they delivered my overpriced oil on schedule, I paid them every cent that was owed, and then one cold April day I ran out of oil. Unbeknownst to me, I was late on a bill and they made a call not to deliver any oil to me and let me run out. Mind you I have been a customer for over 3 years, and the bill in question was less than 30 days late. They then charged me over $ 100 to come out and restart my burner. It took the delivery person 5 minutes to start it and they were already out here delivering the oil so it’s not like they made a special trip or anything. The kicker in all of this, and the thing that made me take to social media to write this negative review is… that I sent a diplomatic and thoughtful letter to them to voice my displeasure about what happened and their response was to send me a bunch of highlighted statements and contracts showing me the few times that I was late in the 3 years as a customer and also some highlighted contract language. I swear they must of used an entire highlighter… honest. I just don’t understand how they consider this customer service. I’m in the customer service industry and would NEVER treat a customer like this. Good Bye BW hello reasonably priced and hopefully customer focused Bursaw Oil

We have used Baker Whitney Oil for 20 years, and have been very satisfied with the service. After hours calls have been met with promptness and courtesy. When we had trouble with 2 tanks equalizing, the boss called me and fixed the problem.
I don’t know the specifics of the prior unhappy review, but Baker Whitney has not let us down.

Baker Whitney has serviced my family’s home since the mid ‘60s. They have been as good as it gets as far as service is concerned. They have provided/​installed furnace and done all yearly cleanings, etc. I do not at all understand the other poor review. From my experience of inheriting an aging oil tank & system they have been excellent and always willing to go the extra mile. When my mother was alive they were wonderful with her — Cheryl in the office in particular always made Mom smile. They took care of Mom and now they are taking care of me! I don’t give five stars unless deserved — Baker-​Whitney earned every single star.

As low a rating as I can give a «service firm». I paid a bill under 100.00 bucks just to close them as a supplier.
They sell tank guard, this insurance policy is to replace oil tanks that need to be replaced.
After not ordering oil from them, due to price Vs other options. We received a bill for tank guard. We must have checked a box on their service plan. We called to cancel however, you can’t cancel If your policy was billed. It quickly came to «we will report this on your credit, or take you to small claims court.»
Yes, I paid the tank guard premiums due and removed the auto renew.
Then luck would have it the oil tank started leaking, they were called and they were here in 15 min. To deny the claim, their story was this tank did not qualify and never should have been placed in the program. The fact that their service person inspected it, was not sufficient; as he was not authorized to accept oil tank coverage.
So, I asked for the premiums back since this tank did not qualify. So if you follow their logic, they will bill you for tank guard until a claim… companies like this do end up in court to expose their business practices; Baker Whitney has earned my post.
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