CareSTAT Urgent Care

Was the first and last time I will go there. Thought I would try it since it is near my house and thought it would be faster than the emergency room. I checked in at 10:30 am with extreme pain in my foot. At 11:30 after hearing nothing for an hour I said I was leaving and going to the emergency room. I guess to avoid refunding my credit card they said they were just about to take me to the back. So I went to the exam room and sat another 45 minutes without ever seeing a doctor. I finally left and went to Abington hospital. They took care of me in 30 minutes. Lesson learned. Urgent care not only provided no care and wasted an hour and 45 minutes of my time. The crooks now want to keep the $ 100 since they took me in to the exam room. Is bad enough to be incompetent but is far worse to be a thief.

I felt like the service was just fair. I’m big on cuter friendly and I didn’t find the front desk very friendly or welcoming.

I walked in for an employer drug screening and ended up waiting over 30 minutes. Upon arrival there was no one waiting and they were very well staffed. Yet this process took over 30 minutes because the staff moved at a snails pace and they were very unprofessional.

Based on the reviews I’ve read, I’m am very surprised how fast I was able to be seen. Very clean! Staff was really friendly! I think it’s best to go there early for short wait times.

Exceptionally slow for no reason at all. Staff seem to be watching tv mainly and took 15 minutes to type in basic info on my insurance, address, etc. Nurse was okay, but we had a very basic need. I definitely will not be back for this slow, could-​care-​less place. It took us over an hour and we were the only ones there.

I had an amazing experience when i went on Monday, everyone was nice and very helpful. THe doctor told me to cancel my appt with my primary and give myself time to get better, so i did. They repeatedly told me to call if I needed anything or didnt improve. 2 days later, still coughing uncontrollably, still congested, not sleeping etc. So when i call, they tell me to go to my primary? what kind of support is that? now i cant get an appt with my primary till next week! CareSTAT you lost my business…

Closes, too early. best be heading to the emergency room. too much like a doctor’s office. What’s the point.

Was there twice recently. Front desk staff leave something to be desired. Seem annoyed by your presence. 2 younger girls who just kinda snap «fill these out» and «i need your insurance card». But the doctors and nurses are a totally different story. I found them to be caring, capable, and thorough. Strange that the front and back would be so night and day. Please hire some attentive, kind, pleasant people at the front desk!

Super clean!!! And less than a 5 min wait! Oh, and the staff were very nice and thorough.

I felt sick, cough, sinus pressure… you know the drill… My primary was on vacation (this was the Monday after a holiday).
The check in was smooth (I did check in online). I would ha e gone to CVS, but this Carestat answered the phone. I called because I wanted to know if my insurance was accepted.
Waited about 15 min for the nurse after check in.
The Nurse prep was professional, efficient & thoughtful. At the end, the same nurse answered questions & verified a couple points for me.
Dr Chen was AMAZING!!! Thorough, professional & efficient! Really gets the big picture. Does NOT over or under treat. ‘Just right’
Two suggestions:
1. Discharge papers should include all the diagnoses.
2. All staff should wear name badges that include their role.

Took my son in today for a non-​emergency condition but one that required immediate attention. I read the previous reviews which all seemed to point at a problem with the front desk but not the care. I decided to roll the dice, throw some charm and take a shot.
Walked in and signed in on their iPad kiosk. Immediately proceeded to the front desk with a big smile on my face. Handed over ID and insurance and got a clip board full of forms to complete. No biggie. One receptionist was very nice while the other was, uh, not rude but a little cold.
My wife took the forms and completed them. She happens to be a medical billing director for a regional company and caught a loop hole in the forms that allow them to charge up to $ 200 for «additional services not covered by insurance» on your provided credit card AFTER the services are completed. FLAG!!! By law, they have to accept the copay as outlined by the insurance companies if they accept the coverage. They can’t arbitrarily add charges above and beyond based on whim. She added a note to her signature stating she would only accept charges that are medically approved by the insurance company to cover our rear. They have the right to charge for services like ultrasounds and X-​rays which is fine but additional vague fees on top of the copay, no way. We also signed off that we were aware they offered on site pharmacy and we declined the service (it by passes your RX coverage on your insurance and charges you higher rates for the meds than market in the name of convenance).
We were seen very quickly. The nurse was a bit cold but seemed more busy than impersonal. Dr Chen then came in and was fantastic. Great personality and bedside manner. Took an uncomfortable situation for my son and made him very comfortable. She was knowledgeable and made a quick diagnoses and thorough explanation.
Nurse returned with the discharge paperwork. Again she pushed us to buy the RX from them at 5x the copay rate at out pharmacy even though we clearly stated and signed a document stating we weren’t interested in the beginning. Frustrating.
I did get an email with a sign in on their website to review our visit info which was really good.
Discharge paperwork was basically a form letter written by an attorney that skirted the actual diagnosis given to us by the doctor and was written to protect the company in the event the doctor made a mistake. It totally avoided and hard commitments. Kinda disappointing and a little aggravating.
So overall, our visit mirrored others whom posted before. Mixed experience at the front desk followed by excellent care in the back. Just be careful of hidden charge potential and their sales pitch for things like meds. For the reasons we went, we were very happy. If it wasn’t that we are medical billing savy, I could see how we could have been taken for a ride. Go there for the Doctors but be aware of the corporate game.

Wow, what a nightmare!
My son had a sudden high fever and being Sunday, we couldn’t take him to our primary care physician. We live minutes away. My husband called to tell them we were on the way and the receptionist told him as long as we got there by 4 p.m. it would be fine. We were at the door in three minutes and so relieved… but their door was LOCKED! I knocked loudly on the window because I saw the receptionist behind the desk, and could see it was not 4 p.m. There was a couple there at the door when we pulled up preparing to walk away. The receptionist literally turned her head to not make eye contact!
We spotted a family inside about to come out right at that moment, and so we all waited at the door. The urgent care staff came outside and told us that according to their clock, it was 4:01 and now closed. I told them it was not 4:00 when we arrived, not to mention the other couple there before us. People can’t plan illness, and if you get there right before closing time, then you do! They attempted to redirect me to St. Christopher’s hospital. The family coming out with their child said they were treated rudely.
I cannot imagine a medical facility trying to serve the community closing its doors and sending away patients at the door minutes before closing time, patients who live in the neighborhood and need… URGENT CARE. Wow, this place is too much. I feel bad for all the people there that experienced this today (and in the recent past according to these bad reviews) and hope they will voice it to friends and neighbors in the area.

Quite ridiculous. Had an appointment for a pre employment drug screen scheduled at 852. Reached there at 845. Called in at 10! Waited over an hour to donate some urine! Absolutely ridiculous. Why did I even «reserve» a time slot then? Please go to some other place if time is precious to you.

I have never experienced such rude and unprofessional behavior, especially from a doctor in my entire life and I work in the medical field. I wouldn’t subject a stray dog to the attitude and repulsiveness of «Dr. Rachel» who was on duty tonight. I came to urgent care after being sick for about 36 hours and having a pleasant experience the last time I visited. When the doctor was told by the nurse my symptoms she started yelling she couldn’t treat me and I needed to go to the ER and to ask me how I was getting out of there, on my own or by ambulance. Mind you this is all going on in the hallway where I can hear. A kind nurse came in and apologized and relayed the news, that I could clearly hear myself through the door. They explained I probably needed fluids, but their ads say they do just that. My guess? It was the fact that it was now 7:30, as she pointed out in her rant at the nurse. I asked if she could please come in and speak with me and 20 minutes later she’s still no where to be found. I left with a refund but I will be sure to tell everyone who will listen to not patronize an establishment who employs people, especially doctors who behave like that.

Knowledgeable, caring, professional and responsive! I visited on a Sunday in August for persistent cough and shortness of breath. They provided an xray right on the spot and I left with dx of bronchitis with two prescriptions and didn’t miss any work time. Received a call the next day checking on how I was feeling. My daughter visited in October with concerns of a kidney stone since she had been having severe pain. The doctor correctly diagnosed pulled muscle, alleviating her fears. Again, a followup call the next day. When I made a billing inquiry, the owner Dr. Gusdorff, personally called me to clear things up. With convenient evening hours and onsite x-​ray equipment, this is our go-​to Dr office for certain medical concerns.

Turns out I just got a bunch of lip service. I do not recommend this place at all. To the owner: please do not contact me after reading, you have lost all credibility with me. You should go here if you are very wealthy or have no insurance, this is not the place for the average working family. Insane pricing.