Lowe’s Home Improvement Warehouse of South Bel Air

My husband and I are building a house and we have been in and out I this store probably 50 times in the last few months. We always get great customer service and our latest visit really stood out. We found a vanity light that we both loved and they did not have it in stock. Turns out the light had been discontinued. We were so bummed but Joy found a way to get us a pair of the lights from an out of state store. She went out of her way to get us what we needed. Scott also helped us when we came to pick them up. Great job to everyone!

Lowe’s I like. This location is the pits. It is closer than White Marsh/​Nottingham for me but I find myself going the extra distance to get better treatment, in-​stock items, and a seamless return experience.
I am not sure why this location cannot get it together but I have a suspicion it centers on management…

I purchased a lawn mower online for pick-​up at this location because it was closer to my residence. I always read the reviews first but made the arrangements anyway. I arrived around 530pm after work and got in-​line behind one individual working with one of two a customer reps; the other rep was on the phone which seemed to be a customer. I started to replay the negative reviews in my head, as no one advised me or the customers building up on the line behind me; «someone will be with you shortly». It was my turn around 15 minutes + later eventually approached the rep working with the man in front of me. I explained that I purchased an item online and she asked for my name. She stated that she was going into the back to look for it and she would be right back. So I’m thinking she would check the back, return to say I would have to go to the rear and pick-​up my unit. To my surprise, she returned with my mower on a flat bed and proceeded to check me out.
I’m satisfied with my first visit to this Lowe’s and will return; if my future visits are not customer supportive, my next review will be applicable.

Came in to get bayer advanced for the yard. They have it for $ 9.97. Wal-​Mart has it for $ 4.88. But they were sold out.
I asked the lady in the section do they price match and she said no problem. Then i get up to customer service and it’s like they hate people who price match.
Turned out to be a total waste of like 20min. For less then a $ 5 difference. Gave up and left.

Great selection of lighting. Friendly personnel. Perfectly good location.
Sometimes a little awkward to get in the parking lot. Some folks accidentally pull into the storage place, so keep an eye out. If there’s lots of traffic, you can go out the far side and head towards BJs to turn around at the roundabout.

Dont come here. This stores prices are more expensive than every other lowes and they wo t match them.

It’s in Constant Friendship, which is an extremely busy shopping center. However, the staff here is very polite and helpful, and they seem to offer a bigger selection than Home Depot.

Well, the carpet is installed. What a mess of a process this was! I will not use Lowe’s again for custom ordered carpet. They make it entirely too difficult to get the work completed in a timely fashion.
I ordered 160sq. yards of Mohawk Smart Strand and the Mohawk padding (which we absolutely love) and the installers were polite over the phone scheduling installation.
I was repeatedly told that it was a «one day job» and the installers would get the work done quickly. The installation took 12.5 hours and I don’t understand where 12.5 hours = 1 day installation!!! They sent two installers who worked hard, but were overwhelmed with the work. I spent the entire day cleaning up after them (loose razor blades on the floor and scrap carpet/​padding). I also ran the vacuum for them so that they could keep working.
At 8pm, the supervisor shows up and has a «pow-​wow» with the installers in the front yard of my house. Instead of coming back in to finish the job, they start cleaning up outside! They come back inside after cleaning up only to finish around 9pm.
I paid Lowe’s $.42 per square foot for them to move furniture and haul away the old carpet. I spent my entire day cleaning up after the installers and moving furniture. I would also like to mention that I demanded the carpet to be power stretched (I recommend everyone reading this who buys carpet in the future researches how power stretching is required to be completed at installation to ensure full product warranty’s). It was obvious that the installers did not have a lot of experience with the power stretcher because it took them a substantial amount of time in each room to arrange the poles on the power stretcher.
Thanks Lowe’s for sending me to Home Depot. I am building a new home, and we will send our 5,000 sq. feet of flooring to them…

I love Lowe’s mostly for their Lawn & Garden department. I’ve been shopping here for years picking out flowers, plants, and hard-​scape products for my home.
Lowe’s offers great products, and most of the time really good service.
Usually that earns a business 3 stars when they do what they are supposed to do.
The earned 4-​stars because this Lowes always offers a 10% Military Discount all year round, so you know I’m shopping here when I need things for home.

Even though this Lowe is on Constant Friendship, a busy and sometime hectic street, this is my go to location for all of my home improvement needs. People are very helpful and friendly here, and unlike the home depot locations, the workers actually ask if you need help and are located through out the store. Overall, great location and it has about everything that I need right away.