Enterprise Rent-A-Car

I rented 2 cars. One in Charlotte, NC and one in Abingdon, TN. The customer service was great in both places. The problem I have was mostly with the cars I rented. The first car from Charlotte, NC was nice, but the alignment was completely off and it felt like I was driving on bicycle tires which made the car very difficult to control. The 2^nd car I rented from Abingdon, VA was making a loud wiiiiirrring noise which might have also been due to the tires being off balance or not aligned but it made me very unsure in both cases if I was going to get to my destination safely. And to top it off the person who had the 2^nd car before me must have been a chain smoker because the inside and even the trunk smelled of cigarette smoke. I can’t say it was a pleasant experience renting from Enterprise. If safety and cleanliness are something you are looking for, I would definitely say Enterprise isn’t the place you want to rent from.