Procter Automotive

Highly recommend! My daughter is in college and we are hours away. They took great care of her car and the prices are very reasonable.

My daughter is a student at Abilene Christian. When her car started acting up I reached out to a few friends living in the area. They wholeheartedly recommended Procter Automotive. She took her vehicle there last year for some minor things and experienced great service. This year when the heavy rains caused flash floods, the water rose quickly and did some damage to some areas of her vehicle. We experienced fair pricing, GREAT communication, and over the top friendliness again. They will be honest with you if nothing is broken. They understand financial constraints and will tell you the «must dos» and what can wait. I’m very pleased with this business and will recommend them to all our nieces and nephews headed to ACU in the future. Have confidence in their honesty and transparency.

Unfortunately, my check engine light came on when passing through town. The car itself ran fine but I decided to have it looked at to be on the safe side. Procter Automotive has good reviews so I went to them. The guys were extremely nice and fit me in although they were busy, which at the time, I was grateful for. I was confidently told my car had a «bad tank of gas» and that’s why my vehicle was throwing codes. I was charged a diagnostic (the codes thrown), fuel cleaner, and a sensor cleaned = $ 220. The «bad tank of gas» didn’t sit well with my husband, but hey, we are no experts. Soon after I left the check engine light came back on (was warmed by Proctor this may happen… weird).
When I arrived at my destination, I had another mechanic shop look at my vehicle because I had ran several tanks of good gas through the car and even added another cleaner but the check engine light stayed on. The new mechanic immediately thought it was a different issue so he checked the codes the car threw off to be sure and then some other possible things. Turns out it is a computer problem the dealership needs to handle, nothing mechanical. He also did not charge me for diagnosing the problem since they could not fix it. WOW. Maybe Procter did all they could, but I was charged for unnecessary work and time so it makes it seem like they either guessed or took advantage of the situation. I could have bought a $ 5 bottle of cleaner on my own and would have gladly just paid labor. So while I hate to give one star because the staff was nice, it just doesn’t make up for charging me that much for things the vehicle obviously didn’t need.

I have been a customer of Proctor Automotive for about 9 years. It is a comfort to do businees with a repair shop that has the highest ethics and honesty. It is also nice to go into a business that you never feel like a stranger. They truly display the Texas spirit. Jimmy and the crew are the nicest people and really make you feel at home when meet with them. If you need service in the Abilene are I would go nowhere else. Five strs arenn’t enough, I would give them 100 stars if I could.

As we approached Abilene on I-​20 during a cross-​country trip, the rear end of our car, pulling a trailer no less, had become so noisy that we couldn’t ignore it any longer. We went to a hotel and I found Proctor Automotive on Unilocal.The first thing Monday morning I pulled in and asked them to diagnose the noise. It was evident that this was a very busy shop and I wondered if we might not wait around most of the day just for an estimate. The service writer was very courteous and seemed to understand the spot we were in, but said that he couldn’t make any promises about turnaround time, given how busy they were.
On the way back to my hotel the courtesy driver also gave me little assurance about a speedy repair and told me that Proctor had 8 full-​time mechanics working 50 hours per week. Mentally I tried to accept the idea of spending several days in Abilene.
No more than an hour later Proctor called with a stethoscope diagnosis that the rear pinion bearing was the source of the noise and they were going to open the cover and look inside with my OK. In another half hour I got another call saying that all the bearings in the rear end must be replaced, given the amount of metal debris they found in the oil. Still no real estimate of how long any repair would take.
After another half hour, the owner himself (Jimmy) called to give me the bad and not-​so-​bad news. The repair was not going to be cheap, but they had located all the parts and he assured me that their rear end mechanic was a real expert who could set it up to operate like new. The best news was that they were going to do their best to get the car out that same day!
Sure enough at about 4:00 p.m., I got the call that told me that my car was ready. I could have hugged them all – I guess it’s a good thing that I was on the telephone and not talking face-​to-​face. :^\
The final report is that we put 4500 miles on the repaired rear end, still pulling a trailer, and it never gave us a moment of concern during the rest of our long trip.
I was shown some pictures of some of the classic cars that they work on at Proctor. Apparently they even do some restoration work. This is no ordinary shop and they have been around for a long time in Abilene. I wish they were in my home town.

I was just passing thru town when my car stopped. Proctor Automotive was recommended by AAA. I could not be happier with their work. Just nice honest guys. The work area was clean and they kept me updated on it all. I wish I could package them up and take them with me.

The check engine light came on in my car. Dealership quote $ 1508, my bill for same repair at Proctor was $ 230. I was kept updated and repairs were done when promised. I couldn’t be happier.

Trustworthy place that does good work. Got my front end aligned today and they did a great job. Jimmy and Chris wont do you wrong!

They work on my 1967 Camaro all the time. Fast friendly service!

Trusted them a couple of years ago with my car and they did well. However, this time was not good. Took my car in because it was smoking and they said my head gasket was leaking. Charged me more than my family mechanic back home said they should have. My car never stopped smoking. Called about it and they told me there was stuff on my engine that would have to burn off (why didn’t they clean it off?). After a week of smoking, took the vehicle back in and they said it was the power steering hose. Wanted to charge me almost $ 100 more for the part than what the Honda dealer charges. They completely deny that they misdiagnosed the problem when it was first brought to them. They say that the power steering hose must have come off after I left their shop. Really? Head gaskets can leak slowly for thousands of miles and should be replaced but not an emergency. They usually don’t produce smoke like my car was putting off. I didn’t use them to replace my power steering hose and won’t be using their services any more. They are usually busy and that can be a sign of a good business but maybe they are too busy to do a good job.

They’ve done me well during my time in Abilene. I feel that they are very honest, their prices are good, they are very friendly, and they always have a warm pot of coffee to help me wake up while I’m waiting for my car. They do a brisk business so sometimes it’s hard to get same day appointments, but they do their best.