Abilene Auto Glass

Pretty dissatisfied with this company. I dropped my car off a few hours early. I had been told on the phone a couple of days before that they could probably provide me a ride to or from work. They told me that they didn’t have anyone to give me a ride back once I was there. Later they called me and said the moulding on my four year old BMW has cracked and that they wouldn’t be able to put on a new windshield today Bc they didn’t have the moulding needed. The guy said that if I wanted to wait until 5 he might be able to give me a ride to get my unrepaired car. I understand that things happen. What really topped it off was that when I finally found a ride up there my car was parked out on the side street and the doors were both unlocked. I wasn’t as upset with the changed story on the ride or not fixing the car, what really got me is that they would park it somewhere that I never would have and then they left it unlocked. Luckily I had locked up my valuables. If you do decide to use this company I suggest having a ride Bc they probably won’t give you one even if they say they will. My friend said they did the same thing to him. And I strongly suggest taking anything you don’t want up for grabs out of your car.

I had been having a bad day with customer service all day and then the trim around the window I had just had replaced came loose, I was already thinking great I have to deal with more people. I was greated by a super friendly rep, dropped my vehicle off and picked it up about an hour later. They fixed everything perfect, cleaned up the windshield, and even vacumed the interior. I would recommend them to anyone. Good prices, friendly service. This place knows how to run a buisness!

Had a great experience here when my windshield busted from the freak hail storm that happened in Abilene. Got me in very fast and it only took about two hours which was great considering how busy it was.
The employees even went to get donuts and offered them to all the customers waiting. I’d definitely go back if I need more glasswork done!