Thompson Towing & Auto Repair Center

I went in for an oil change and a transmission fluid exchange. The staff was very welcoming and polite, and it was a nice atmosphere. I was out of there relatively quickly, and the bill didn’t make me cry which is always a plus. I will be back in the future!

This place is a total rip off. Monday I was stranded on the road with an overheated car. I had it towed to Thompson for repair. I opened the hood and there was antifreeze everywhere, which told me immediately (and I’m not a mechanic, not even close) there was a problem with the radiator. I called my mechanic in Philly, he confirmed.
First, the would not even look at the car and they were open for another hour. They put me in a rental & $ 40 per day and sent me on my way.
Next day they call and tell me the car is not over heating. Huh? It was smoking and definitely over heating while I drove. They said the car needed a $ 400 tune up. What? On a 2000 Honda civic hatchback, the easiest car in the world to fix. Plus, that has nothing to do with the radiator.
I tell them, I’ll come and get the car if it’s no longer over heating. They say well we already removed the spark plug wires they were so old they disintegrated. What? Okay, how much for new wires? $ 192 for $ 43 wires that take 5 minutes to put on. But, now I’m stuck. So okay.
An hour later the mechanic calls back and says. Well while I was doing your oil change I started getting wet and realized there is a crack in you radiator. It’s leaking fluid and you’ll need a new one. This is after $ 245 of work was already done that I didn’t need!!! How much an additional $ 270! No, I’ll come and get my car I know when I’m being taken!
I get the car back on the road for 10 mins and guess what? It’s over heating and smoking! How was it not when Thompson had the car. They are total liars. They said they drove for 4 miles with no overheating. The gauges started going up and car was smoking after a mile!!!
Thank God I have a great mechanic. He drove all the way from Philly to meet me, took the radiator out and put a new one in within 15 minutes! Car stopped over heating immediately. $ 68 for the radiator and $ 50 for the labor, $ 20 for gas. $ 138. I gave him a $ 50 tip! Just for all the freaking trouble. Total repair $ 188. My total at Thompson’s would have been $ 515!
They should have fixed my immediate problem first. The radiator! I would have paid their price for that. I was stranded and that comes at a premium. But to just out and out rip me off for work I didn’t need in an emergency was wrong.

Break down on 95 North on a Saturday afternoon.. Thompson’s picked me up at the Maryland House, dropped my vehicle at the dealer, rented me a car and had me on my way in under 2 hours. …simply amazing.

In driving from New England to North Carolina, we ran into car trouble. After a nightmare with AAA, a tow truck from Thompsons was dispatched and arrived within 15 minutes. Bobby arrived, and was wonderfully awesome! He was friendly, fast and professional. What a wonderful guy and great service! Thank you!

I came here to get my oil changed and to get my maryland state inspection for my car. The people are very nice and they know what they are doing. The office was a bit confusing to find since they share it with the Avis car rental. Either way I’ll be coming back for future oil changes and car maintenance.