The Westin Palace

Loved this hotel! Fantastic location, beautiful historic building and very comfortable room with oversized bathroom (dual sinks for the win).
It’s a 30 euro ride from the airport, and walkable to tons of restaurants and bars. There are also two restaurants and a bar onsite.
We stayed on the second floor and I loved the walk to and from the room because the interior is lovely. There are hallways lined with portraits, there’s a mini lounging area with European style furniture on every floor and the carpeting is plush. The room was relaxing with a king sized bed, desk, armoire and a large bathroom.
The breakfast included with our room had a large selection of meats, cheeses, breads, yogurts, cereals and made to order items (tortilla espanola please!), and beverages including cava, coffee and an assortment of juices. It’s in a stunning dining room under a stained glass dome with linen tablecloths and napkins and full service.
There’s a business center below the lobby with access to computers and printers (very convenient for printing out boarding passes). There are also several conference rooms and private salons, both of which I used as I was staying here for a conference.
Service was friendly and rates were reasonable. Definitely my favorite Westin location so far. FYI they don’t offer keyless cards yet (available at some SPG properties through the app). SPG members get bogo drinks at the Museo bar (heads up the bar is VERY pricey — about $ 30 for a cognac). Rumor is that you can access the rooftop from the gym on the top floor, where you get a view of the city.

The hotel is beautiful — centrally located — staff is friendly and helpful. Some rooms are bigger than others, but you basically get what you pay for. What I would NOT recommend is eating at the sushi bar– outrageously expensive for very so-​so sushi. I don’t think I’ve ever paid so much for so little and for such an unimaginative menu. Haven’t tried the $ 40 room service burger but think I’d skip that too. Lovely hotel. Eat out.

REPOST FROM ASIA GALLERY – THE WESTIN PALACE:
This hotel is a gem for the lobby alone, although the location is unbeatable, esp. if you plan on going museum-​hopping. Our room had a lovely view of the city. I would definitely stay here again.

As far as SPG properties go this is really your best option in Madrid. There is a Sheraton but it is a bit further from the city. If you are here on leisure and want to be near everything this is the place to be. Stay here and you are near Plaza Mayor, Reiro Park, and all of the museums. I pretty much walked everywhere in Madrid right from here. And when it was raining they gave us really nice umbrellas to use while out and about. Wasn’t allowed to have my luggage with me when some diplomat /​important person was coming through. Guess this is the place to be for those types of people too.
Rooms have a European feel, furniture and counters. The suite makes you feel like you are a president … well how about royalty (you are in a palace right?) There is also a hottub in the suite.
I really loved walking into my room on my birthday to find a bottle of cava and a birthday cake waiting for me. Thanks Westin.

Best hotel ever; world traveler with 35+ Starwood/​SPG hotel stays a year.
1– fantastic location
2– very clean and secure
3– very friendly and helpful staff
I can’t stress how much my family and I loved this hotel.

Fantastic hotel, but EXTREMELY jam packed with tourists, so much so that it detracts from the experience.

Beautiful hotel in the best zone in Madrid. Staff is very nice and help anything you would need. Don’t hesitate to ask them

The only reason I stay here is because my husband’s work pays for it. It’s a good location in the heart of Madrid commercial district but the staff are poorly trained. It fakes them forever to attend to the simplest request like adding a bed for my daughter in the room, bringing the car from the garage or picking up luggage. The other day I had to wait 30 min to get my bags down to the car. I called twice and they always keep you on hold or they simply don’t answer.
This time they gave us a room reeking with smoke smell in the bathroom and I have asthma and my daughter is 8. It was a nightmare and we arrived at 1 AM only for the night so we were too tired to call and wait for them to find us another room, if they managed to do so cause the easiest way out is «we’re fully booked.» The room lacked water bottles, shampoo and other bathroom amenities. They always have shortage in towels. I don’t get it. We always have to call and ask for more towels. The first thing they ask when you make a reservation is how many are staying in the room, so they know how many we are. Why is it so hard to prepare the room accordingly? If we request an extra bed, why isn’t it there when we arrive? Why do we have to call 3 times for it? If we call for room service to get us a sandwich, why does it arrive soggy and horrible like someone ate it before?! I really dislike this place.