AC Hotel Cuzco

While visiting beautiful Cusco, our bank card was lost/​stolen. This did NOT happen at the Marriott but while touring. The management was extremely helpful in resolving our problem. I want everyone to know they have been very kind and went to a fair amount of trouble to help make our visit to Cusco a great one. Thank you Milagros Dominquez and Mariano Florez, managers at the Marriott, for acting on our behalf. You are honorable, respectable and kind. I recommend your establishment highly.

It’s centrally located, which made getting around easy peasy.
The design is modern and contemporary. It’s a bit small, but I noticed that many hotels in Spain were this way.
The staff was super friendly. They offer free WiFi in the lobby and throughout the hotel. They have a small bar area for you to relax in, although they know very little English, so please come prepared with your Spanish.
They also offer nice little bathroom goodies. I ended up taking a few of these with us as we did the rest of our Spain trip, since I wasn’t sure how good the shampoo/​conditioners were in other places. :)
Overall, not bad. I only came here to sleep for the most part, so it did the job!

SO disappointed with this hotel. I am from the US and I booked an event for 40 people thinking that this is a marriott hotel, great location, and service should be phenomenal. To my surprise the experience was horrific. The Events Manager did not reach out to me. I had to call her every day to try to get a response from her. To my surprise she told me she will only work with me Via Email. On top of that, she said she was too busy with her in-​house group and that my group is not a priority and can wait. My meeting was 5 days away and I had to jump on a pane and fly there. I did not have my event details ever sent to me. As for the rooms situation, I sent a rooming list and had asked my rooms reservation guy, Carlos to check to see if there are any duplicate names if possible. He told me that is out of his job description and he can not do that. I asked if front desk can help me and he told me I have to call them and ask myself. I’m across the world and asking for someone to go above and beyond to help me make this event a smooth sailing. However, this hotel does not care about service and will not help in any way. I asked if they could upgrade my boss’s room and I would be willing to pay for it. Upon arrival nothing was communicated to the front desk. I also found out the Isabel would not be in the office until the day of my event. Was someone going to send me my event details? Was I going to know what was happening and if everything I requested was confirmed?
The front desk agents were RUDE! When I stopped by for a question about restaurants, she said «WHAT DO YOU WANT LADY?» What happened to hospitality? I’m booking a 20,000 Euro event at your location and thats the service I get? I could not sleep the whole night since I did not have any details to my event. There fore the next morning I went searching for a new hotel. Isabel and the rooms reservation guy agreed to give my back half of my deposit and have the General manager call me. However, instead I get an email from the general manager telling me she’s going to charge me more money and too bad my experience was horrible. No apology, no sympathy, no phone call. This has been an ongoing nightmare and I am not happy with how this hotel has treated me. After several emails exchanged and 2 weeks later, this issue is still a pain in the ass.
DO NOT BOOK YOUR HOTEL STAY HERE NOR BOOK YOUR EVENT. You are better off at another location. People here are rude, greedy, and not helpful at all. It’s not worth the marriott points, trust me. My boss and all my event attendees are platinum members and will not be running here.

A clean and modern Hotel completely lacking in functional ergonomic design. Not Tech friendly. one outlet in the bathroom for electric adapters. it happened to be right above the bidet. No safe nor free WiFi in the room. Who wants to pay $ 20 for 3 days when you aren’t in the room much? Wifi is free in the lobby and bar areas.
The location is not great for tourist. Not much to eat within walking distance unless you’re into Burger King or pizza. navigating the metro or hailing a cab is NOT appealing after a long day of touring. was looking so forward to having tapas every night. ended up having wine for dinner in the hotel bar. luckily we ate like the Spaniards, a heavy meal at lunch.
It’s a hopping a hotel as the Valencia futbol team stayed there as well as world renowned tennis pros who were there for a tournament. It’s a good hotel for businessmen. You’ll also see gorgeous flight attendants from Lufthansa, too (this comment is not tied to the businessman statement.
The staff was very accommodating and polite.

This hotel has a great location, near shopping and metro. The design is modern and minimalistic, and also a bit small. The best is not the most comfortable, but all in all, the room gets the job done.
I love the jelly beans they have at check-​in! But the room service menu is seriously lacking… which can also be a good thing, and make you find yummy local cuisine.

Very fancy and modern looking hotel.
The rooms are pretty nice and decently appointed. All modern looking inside the rooms, too.
Location is decent — real madrid futball stadium (and tour bus) is walkng distance.
Have a fair sized area for lounging and bar/​cafetaira area is pretty good.
The wifi is very fast. No in-​room safe. The mini-​bar has not-​so-​bad prices.
I’d recommend for business or pleasure traveller. No free breakfast.

En la castellana
Entre el Santiago Bernabeu y la Plaza de Castilla, este hotel, sin pretensiones, aporta todos los productos y servicios que necesitamos. Bien comunicado con el Centro.