Treknology 3

A bunch of incredibly nice guys who are so customer focussed. Went there for the first time yesterday to get my bike fitted. Kelvin assisted me and I thought he was exceptional. Was happy to answer questions, make recommendations and also help me through some accessory selection and clothing guidelines. I will surely go back here again given how well I was treated and how friendly these guys are. Awesome place

Treknology 3, one of the main, if not only carriers of Trek bikes, is an excellent distributor of the brand’s bikes. Of course, they do carry other brands like Electra and such but we’ll be less focused on that and more on the shop.
Firstly, before you even enter their shop, you’ll see their shop is about 5 levels high with only the first and second being accessible by the public. But before you even enter, you’ll see a gigantic rim pinned on the top of the roof. You know they mean business. Another thing to note is that they have a bunch of bicycles parked outside for viewing and purchase. These are slightly older models, while some are placed outside for easier demoing. Some of these bikes go for a steal (in more ways than one), so do check it out.
When you first go into the store, you can compare their customer service to Uniqlo. Instead of, «Hi, welcome to Uniqlo», you’ll get Trek’s equivalent, which is just a standard greeting but its nice that they welcome you, no? The place is air conditioned but gives the mood of a warm cabin.
When I first came in, I was greeted by a young Chinese guy who looked like a Malay dude but was actually Chinese. I told him I was looking for an entry-​level mountain bike for about $ 500, and he straight up recommended me a Trek 3500, costing about $ 551. The great thing about these branded bike shops is that the salesman will help measure you can give the appropriate size and fitting of the bike, helping even a layman understand why sizes are specific and such. With that, he recommended a 26″ size wheels (the size of the frame, I have unfortunately forgotten), and then let me go for a test run. All new bikes come in with a year warranty on the parts and lifetime warranty on the frame for any defects. In addition to that, lifetime maintenance and tuning.
When you’ve gotten on a branded bike for the first time, you literally feel like Aladdin on a magic carpet; a whole new world. Not only was the bike a work of magic, I just wanted to get it. It was amazing. Although, I had to tell the guy that I would be coming back in awhile to decide on it and to arrange transport for it.
Awhile later, I came back to the shop and told the fella I wanted it, but I only had like $ 550 in my bank account. Seriously. With that, the guy said, «Ok, I know what to do», and he got 5% off the bike with his employee discount! I made payment via cashless and the bike went straight for in-​house tuning. About 15 minutes later, its ready to leave. Just before I loaded my bike into my dad’s van, I wanted to thank him again for his 5* customer service.
Another thing is that once in awhile, I drop by the place just to browse and plan my next bike, since I work at the Ikea nearby. Sometimes I see the same fella and we just chit chat about such. He really is a great guy.
If Treknology isn’t setting the standard for excellent customer service for bikes, then I don’t know what does. If you’re planning on getting a high quality bicycle with exceptional pre and post sale care, then this is one of the best places to go.