OPUS IT Services Pte Ltd

Waiting time was horrendously long. While I was waiting to send in my laptop, there were like about 10 people in the service centre, 3 people whom were waiting for collection. A while later I discovered that they had waited well over an hour merely to collect their laptops. Not to mention one of them waited 2 months for the repair job to be completed!!!
Everyone was in a really bad mood including the counter staff who disappeared for like 10 minutes each time to check in on the customers who are waiting to collect their serviced laptops. Even after they came out, they had no answers to them and simply ignored them when they tried pressing for answers (rude!)
When it was FINALLY my turn, after voicing disagreement with certain warranty issues, the lady was quick to be defensive and snapped a couple of times. Yes, she had a tiring day, but she was definitely NOT professional in terms of her service.
Ps. Although the sales/​service/​escalation/​whatever team is under the same company, it would take days for another team to respond with data you have passed on to the customer service team. Such a disorganised company, tarnishing the company’s already bad reputation.