Jeeves

Not worth the money. This is a high-​priced dry cleaners that has produced less than acceptable results. I have had dresses returned to me with the hem entirely ripped out (the hem was intact when it was given to them). And they are not even able to get stains out of linen /​cotton fabric. The stains are food stains that could easily be handled outside of SG. They are not apologetic for their inconsistent cleaning and actually shrug their shoulders. For a company that prides itself with its storied history from London, they do not product the quality results that should be expected.

I began with Jeeves Singapore after reading reviews of how wonderful their service was and the fact that they used organic cleaning products. The first several months, service was phenomenal and myself and my cleaning lady who interacted with the people at Jeeves had no issues.
About 3 – 4 months ago, I began working full-​time and 100% gave over my dry cleaning duties etc to my wonderful cleaning lady who has gone above and beyond in so many ways for us as a family. She began to tell me Jeeves would be very late or not on time during pick-​up/​drop-​off days and one evening I came home around 6:30pm to find my cleaning lady still at my home and informed me Jeeves would be late and pick-​up at 7:30pm. I asked if she could wait and I went to a dinner. At 9:45pm I got a call from my cleaning lady telling me she was still waiting! I told her to go home and I would handle the situation. I called the driver myself who said he just didn’t have time that day after making my poor cleaning lady wait and wait. This was totally unacceptable and I told him this only to be met with hostility and eventually get hung up on. I called Jeeves direct line and left a very upset and angry message with no response or apology from them for their total lack of customer service.
I am extremely busy and was going to try and find a new dry cleaner however, I simply didn’t have the time to look I to this and while I was away, my cleaning lady said everything was once again running smoothly.
This week however, I came home only to find my cleaning lady once again telling me the dry cleaner wasn’t here and now wasn’t answering her phone calls. I got on the phone with Jeeves only to be met with a nasty receptionist who said ‘didn’t you leave a message saying you would find a new dry cleaner, please do!’ That was the last straw for me and once again demonstrated how Jeeves was nothing like there other branches here and took a page out of Singapore’s Guide to Crap Customer Service which seems to plague this island.
About ten minutes later my cleaning lady left and I was getting ready to go for a dinner when my bell began ringing incessantly and I got bombarded with calls from Jeeves saying now their driver was there. Seriously, I just get harassed on the phone and now I am in my home getting harassed by the people who just told me to take my business elsewhere? I then was out and got at least a dozen calls from Jeeves, insane! I had to block all their numbers and inform my doorman to tell the man ringing my doorbell to get him off the condo property.
I am fairly active in the expat community in Singapore so I wanted to inform other expats of this situation since many friends use Jeeves. I went online and posted about my awful experience only to find the marketing director, Jackie, is on the same expat page and began polluting my post regarding poor customer service with novellas of false information regarding the situation I experienced! It’s so funny how she said they are overwhelmed with business and her driver works until 1am every night and yet she still had time to write paragraph after paragraph on my post. In my opinion, people who defend themselves to that extent are typically the ones who are covering up wrongdoing.
Anyway, I really don’t care what response Jeeves gives to this post if any as I know the truth as do many of my friends.

if I can put a zero star I would do so. how can I possibly tell every one here that I am totally being ignored by the staff at jeeves. They refused to return my sweater now that it is over a month and the last time the lady jacquire said she will have it returned on Saturday. Today is already Monday.nothing. Y do these people want to keep a stained sweater. I am going to CASE on Wednesday. I really didn’t want the trouble but I really don’t know what else I can do. Can you guys out there boycott this drycleaner? We don’t need such services from some boss from UK and some lady from Ireland. Is that how they served their customers back home? Certainly not, only bring such bad service to Singapore. Y because we are Asians? Sorry I am getting very heated up here. Don’t know what else I can do.

Dry cleaners are everywhere but a good one is hard to find. I have had all sorts of mishap that if Jeeves didn’t work out. I will just wash all my clothes in the washing machine!
Jeeves is. oh so wonderful. The clothes came back almost brand new. And properly hanged with tissue wrapping around the hanger.
BUT the best part is when the stain on my coat was almost completely removed. So so impressed.
The price is the same as any other dry cleaners and they provide delivery service for $ 40 and above. I LOVE THIS PLACE. Finally! A dry cleaners that behave like one!
Note: I went to the one at River Valley.

Jeeves is a reasonably priced dry cleaners. They offer a great array of services, some of which are, green earth dry, cleaning wet, cleaning handbags, shoes, couture, suede and leather. They also offer a home service of rugs, curtains and toys.
Located right in the heart of Siglap they get a rather large number of clients. The design is very modern, unlike any other dry cleaners, with its company name in a super-​sized size.
The service is great, very prompt and efficient.
Jeeves is my regular pick because of the excellent service they offer, and my clothes always come back looking brand new.