ComfortDelGro

I dislike comfort del gro, A LOT.
I am convinced I either have horrible cab karma or the company has some serious issues because I constantly have trouble hailing/​calling a cab.
Good god, sometimes it feels like I am in the remote countryside but it isn’t that far from the truth considering I stay in Woodlands. But, not being able to even call cab?! Now that really takes the cake. Think there is some major logistical issue they need to sort out. Though prices have increased I’ve the last decade to much cursing and swearing, I know it is still relatively cheap compared to the prices in Paris and London where I would probably only take a cab if I have to escape a crime scene.
Still, LOTS of room for improvement.

How should one review a taxi company?
The controversial Comfort Delgro, incidentally the world’s second largest transport company, is often only associated with expletives. But being unable to hail a cab at ANY time of the day even in town is NOT the fault of cab drivers… there are just too many people in Singapore.
Ease of booking: It’s crap because you’re always put on hold and there is an irritating ring tone. Depending on the person you’re connected with, they may sometimes not understand you at all.
Fees: It used to be cheap to grab a cab in Singapore. Now it seems like peak hour charges are NORMAL HOUR CHARGES. What the hell. I don’t mind paying more if I know it isn’t going to Comfort but to the underpaid taxi drivers.
Drivers: Across the board — some really good knowledgeable drivers and some that are sullen and shout at you. Not London Black Cab standard but OK lah.
Complaints: Forget it, they don’t care even if a cab driver has cussed you out, for no good reason. You will never get more than an insincere apology from some complaints officer.
Having said all these cab prices are still cheaper than most developed countries, and as Singaporeans get richer more people are going to demand cabs so I guess we just have to suck it up and deal with the increasing fares.
Perhaps I should buy a bicycle instead.