Citibank

I write this review in anger as I sit here waiting at Citibank. So much anger and hate directed at this bank. I can’t believe how they stay in business. Every interaction with Citibank is a disappointment. I applied for a bank account months ago back in November and seriously didn’t get access to my money and a card for over a month. It’s just one error or oversight after another that leaves me stranded and helpless in a new country.
Even after I finally got my atm card they forgot to send my pin code for WEEKS! Then when I applied for a security dongle that took forever and was again locked out of my money for weeks. I finally called and yelled /​cried and they sent a courier the next day.
I set up a US citibank account when I went back to the states and that went so smoothly without a single hitch. I did this to easily transfer money back to USD as necessary. Found out the rates they offer are ridiculous. Called about it and they said I should set up a singapore USD account. Huh? That transfer gives slightly better rates. Rep said there’s no charge to setup and receive the first checkbook. Of course they charged me. Had to call to get the charge removed.
Applied for a local credit card. Expressed urgency as I travel quite a bit. No word for two weeks from anyone. Had to HOUND them to get an answer. Finally they said my application was rejected but couldn’t or wouldn’t give me a reason.
So now I find myself wasting a perfectly beautiful Saturday morning sitting here
NOTE: The above text was written on my mobile in sheer anger, the kind where you see red. I just read over it on my desktop and had a quick chuckle to myself. I will leave it and continue wrapping up the review a couple of days later, still angry, but just resigned to defeat.
I stood in a crazy long line then finally asked a passing employee if this is the line to apply for a credit card. He said to have a seat then saw me about 15 minutes later. I explained that I applied for a card and was rejected but the agent did not give me a reason. He looked over my application and said it’s likely b/​c I only have a 1 year EP. I asked why they couldn’t have just told me that over the phone, so much frustration. Now I have to get a letter from HR stating they plan on renewing my EP. I hate Citibank Singapore with a passion. Worst bank ever. Have you no shame?
I asked the agent how I can escalate a complaint and he said get back in the line I was just in… at that point I just lost it and went off on him. I know he’s just an employee and not wholly responsible for the comedy of errors and issues I’ve had with Citibank to date, but I just kind of lost it. Time to find a new bank.