Enterprise Rent-A-Car

Annoyed with the representative I had. Never told me there would be any fees after I signed for insurance on the rental car. He talked through the contract and function of the car at the speed of light that sometimes I had to guess wtf he was saying. It’s my fault I didn’t read the tiny print thoroughly and carefully, but bad on these customer service reps for not fully explaining the bill to their customers. Not dealing with this place again.

I’ve rented vehicles from this location for personal reasons and found the service to be stellar. The staff are efficient and friendly and I was very satisfied with the vehicle rates offered.
On my last occasion, I rented a car for 6 days because my car was in a body shop for repairs (after an accident). The body repair shop had arranged for a rental vehicle (covered by insurance) and Enterprise sent someone to the shop to pick me up. The driver was friendly and witty. Excellent.
When we got to Enterprise, it was total chaos in the waiting room. It was the day after Thanksgiving and people were returning vehicles as well as others picking up vehicles. Despite the crowds, the staff remained cool and focused on getting everyone out the doors as quickly as possible. When we finally got to the counter (we were 8^th in line), they had our information (from the body repair shop) and offered a selection of vehicles. Once we chose a vehicle (we selected a Chevy Cruz) and they took our drivers licence information, we were done. The car was out in less than 5 minutes. After checking the car out, we were on our way.
When we returned the rental vehicle, the place was no where near a busy as when we picked up the vehicle. The male representative (didn’t get his name) was welcoming and charming. After he checked the gas level (as you have to return the vehicle with the same amount of gas as when you got it) he completed the paperwork and we were out the door. Total time, less than 5 minutes. They even offered a ride somewhere if needed (which wasn’t)
Excellent quality vehicles, efficient and friendly staff, reasonable rates… what’s not to like.
I will use this location again when the need arises.

Nice and friendly staff. Rented 3 cars from them through mini service. 2 had smokers which the smell was awful and the scent used to mask it made it worse. Staff is not well trained to go over paperwork and functions of the car. Would not rent again.

Our friends next door seem to always be smiling. I highly recommend them.