Riverside Auto Spa

I took my car to be washed on Saturday. After 15 years, and countless car washes done by myself and by others, Riverside Car Wash (as it is now branded) is the one who bent the retractable antenna. They drove it into the tunnel with the antenna up, bent it, and now it will not retract. I filed a complaint. I was told I would be contacted by «Tom» on Monday morning. Didn’t happen. Is it my job to track them down, after they damaged my car? Here’s what should have happened, on the spot: (1) the wash should have been refunded to me, (2) a promise should have been made to pay for parts and labour to replace the antenna to the condition it was in before they bent it, and (3) as a gesture of goodwill that I would continue to be their customer (which has no chance of happening now), they should have offered me a discount on my next wash there.

Horrible service
Don’t care about the customer
That’s why places don’t do well, don’t care about the customer