Fanatyk Company Ski & Cycle

I have been meaning to write this review for over a month, but better late than never. This is THE place to go for ski boots. I went to Fanatyk Co. to get my new ski boots and l LOVE them. This is a first for me. As a matter of fact I was convinced that I was an odd, whiny skier with impossible to fit feet.
Luckily, I went to see one of the boot fitter’s at Fanatyck Co. See, I really didn’t t know how to describe what I want in a boot. I know the heel should fit and it always seems to loose. I know I hate it when my feet hurt and they usually do, because the toe box it too narrow. I just always seem to just buy whatever the person at the store suggests, then return to the store daily for weeks and weeks with complaints that seem valid to me, but appear to drive the boot fitters up a wall. I considered myself a «difficult customer» when it came to ski boots.
He really got me a boot that fit my heel and then fixed the toe box before I even took the boot out on the slopes. It was great. I wore the boot and it didn’t hurt enough to come and pester him after the first day! I thought I skied pretty well tool. Success! Since then, I have only needed like one other minor fix of the front of the boot. The heel is great. I am super happy. That’s right, I am SUPER HAPPY with MY ski boots. Don’t get me wrong, they were not the cheapest boots I ever bought, but they weren’t the most expensive either, and they are definitely the best fit I’ve ever had.(It was SO worth it!)
They also sell goggles, gloves, helmets and SKIS here. They seem to have a good staff and I know that several people have been there for years. Fanatyck Co. picked up a well-​regarded boot fitter from Skiis and Biikes this season (Aaron). They do most of their own tuning and repairs in store. Major repairs are sent to a reputable shop outside the main village.
In summer, like most of the shops here, they are a bike store. Specifically, they rent and sell downhill bikes. They will repair other mountain bikes though, I had my bike (which is not a downhill model) fixed here once last summer. They fixed something in the drop seat that had been installed incorrectly by another store. I feel confident that they could do a good job on any bike repair, and I know they try and get your bike back to you as fast as possible, although it does get quite busy at times.
They sell bike accessories as well. I got two really nice insulated camelback bottles. They have some clothing too. All the basic stuff you need for downhill biking in the park
To reiterate, I really think this is THE PLACE to go for ski boots. Take a look if you need skis too, or bring your skis in for a tune. In bike season it’s a good rental/​retail/​repair shop for downhill bikes This is one locally owned store that doesn’t try and do everything, which makes it a little different, but it is REALLY good at its specialties. :)
PS– Although I have been to the store a lot. I have been looking at skis and I had to have my bindings adjusted for my new boots. I definitely have not been complaining at all! :)
Sells:
Ski boots!!!
Skis
Ski accessories
Bike accessories (Downhill and trail)
Bike clothing (downhill and trail, some could be used for road)
Demos:
Skis
Rents:
Dual suspension bikes.
Repairs:
All types of mountain bikes

Perfect ski boot fitting at reasonable price. Can’t imagine a better professional than Erin. My skiing since the new boots fit by him has been more enjoyable than ever. Highly, highly recommended.

Aside from having one of my favorite biking shirts their staff goes above and beyond on service. I was missing a bolt on my rear axel and for the tiny sale they looked high and low and made it work.

Came to Whistler needing to replace my 15yo ski boots. Asked around and these guys were everyone’s top recommendation. In 40 yrs of skiing I have never had the kind of service that I received from Scott and company. He took over an hour finding the right boot for my needs and was meticulous in fitting to my feet. While some of the other shops charge for shell modification, it is included here. A great, locally owned business.

The go-​to place in Whistler for ski-​boot fitting. Needed a new pair after (Vancouver) parking garage break-​in and nab. Got fitting appointment within 30 mins. bootfitter called ready on my cel. Detailed measurement of my feet, recommended make and model also factoring my ride preferences. Shaped boot and Intuition liner, as well as custom footbed. Came back after a day on slopes to finetune, with some extra punch-​out. No wait and no hassle. Very happy with new boots now after a week of full-​days on slopes, on-​piste and off!

Absolutely stellar service from the guys at this shop. I was helped by Matt and then Scott, the owner, when I came in for a new pair of ski boots. Both guys had my best interest in mind and didn’t try to sell me anything I didn’t need. Scott spent an hour with me explaining which boots were best for my feet, allowing me to walk around in several pairs, and explaining how he would customize them so they wouldn’t make my bunyons worse. The heat moulding of the shell and a separate footbed withh better support were complementary, and I was told I could come in for free adjustments or refittings at the shop for as long as I own these boots. Definitely recommend!

Short version: have good rental bikes with good value BUT if you think a bike should be tuned for you — FORGET IT!
Longer version: rented a Demo 8 for the day from them. Was feeling extremely harsh on the trails (and this is about my 15^th rental so I knew something’s up). Measured sag got only 15% and using only ²⁄₃ of travel. So I went in there and asked to change bike or change fork spring, and what I got was a «no way, we don’t change spring for rental bikes, takes too long. You can take one size smaller». Hu? Don’t they know size and weight are completely different things? Even I can change a boxxer spring in less than 5 mins!
So I asked if I can change rebound to compensate — because *they’ve taken out the rebound lever*. Same answer — same tune for all people. If you’re 250lbs or 180lbs, you’ll get same suspension, and in fact they’ve taken out the rebound levers on purpose so that people don’t «fiddle» with them.
You get the story. These guys are lazy and also not very knowledgeable (I’m guessing they’re mainly into ski). I’m giving 2 stars and not 1 because Whistler is still a great experience, even with a crappy bike :)

Using new ski boots and developed a few pressure points after a few days. Walked in, explained my issues and was able to get the boots punched out within a few minutes. Saved my feet for several days of skiing that followed. They have several technicians and all seem equal to any task. Listening to the advice given to others in the shop, they are good at pairing the skier’s foot shape with brand and model.
Shop is well equipped with skis, boots, gloves, and back-​country accessories.

So I used to love this shop when they were smaller, and in fact bought my last set of skis and boots there, but recently it just hasn’t been the same.
I came in here a few days ago looking for a new pair of boots, and they are busy and good for them! So they put my name on a wait list and then tell me to come to back 30 min later. I return to the store 25 min later to be early and wait around for 5 min, we are still busy come back 30 min later. OK so finally come back the second time, they tell me to sit down. Waiting there 10 minutes and they start to help another customer instead. When I mentioned the fact that I had re-​entered the store before him, they proceed to condescendingly tell me they in fact have no wait list, while erasing my name from said wait list.
Moral of the story don’t waste your time with these clowns anymore. There are dozens of other shops that are better including village ski and sport, summit, and can ski.

Went in for some Fischer boots which they had in stock. After they measured my feet they said that Fischer wouldn’t work out for me and a Lange boot that they did not have in stock was the way to go. Great to see a shop concerned about the customer more than the sale!

Hands down, the BEST BIKE SHOP IN THE VILLAGE!
Don’t waste your time going anywhere else. These guys ride, they know bikes, and they like to help people. Koby is an awesome mechanic, too!
If you have any questions, don’t hesitate to go in there — you will not get the ‘too-​cool-​for-​tourists’ attitude from these guys. They treat everyone right.
Unilocal needs a 6-​stars button for Fanatyk.

FANTASTIC!
All recommendations based off of the specific individuals needs with regards to ski boots. Very detailed into their approach to boot fitting, taking into consideration the individuals level, how they like to ski, what they like to ski, what ski’s they use, what they have used in the past, how it has worked for them, circulation issues, etc, etc, etc! Very thorough, ensuring proper fit for the specific individuals precise needs!
Amazing!
***Clapping***

My husband and I had never biked before. We went into the shop after reading several reviews of other shops in the village. Our experience was great start to finish. We worked with a man name Bobby who was awesome. He went through the bikes with us, changed out my braking hands when I preferred opposite what the bike was set up with, went through the trail map and gave us a tick list of trails to try and then later that day gave us the name of a great sandwich shop. They worked with us on a multi-​day discount increasing it more then we had originally expected. We found that if you shop around most of the rental deals are similar and the gear is not that different if you are a first timer, but the service here was great. The bikes were all excellent (at least to the untrained eye) and the pads/​helmets were all clean and not smelly.
We loved them and will go back.

I had a different experience.
I was shopping for boots about a year ago — spring of 2010. It was sale time and most shops offered discounts. Fanatyk didn’t and I asked why.
They said it was part of their after-​sale service: They claimed that they happily guarantee that the boots will fit you well and you can jeep going back for those minor but crucial adjustments.
It’s true. I have been back 4 – 5 times this winter (2010-​11) and they are always helpful.
I think one more tweak this coming winter should do it. (I didn’t ski much this winter so didn’t start until March! So didn’t have time to get all the «settle-​in_​time for the boots.
I’d go back. The vibes — very young crowd — can be a bit off-​putting but nice when you get back at ‘em.

A bunch young bucks seem to run this shop that sells mostly ski gear with a specialty in boot fitting. They have a dont care attitude and after three appointments of which two had to be rebooked I walked out after the overwhelming dont care attitude. The shop turns into a bike store in the summer and i have zero experience with that crew.