Best Buy

They are totally crazy. Do not ever trust Bestbuy west Vancouver. Especially, the manager made me a liar. Do not go bestbuy. They will be second Futureshop soon.

Complete incompetence by Best Buy/​Geek Squad. The process to transfer data from our old lap to a new computer has taken almost 2 months. First they neglected to transfer all files. Then they lost the lap top hard drive. Then they incorrectly set up email. Then there was incompatibility between Windows 10 and Office 2013, many calls to Geek Squad, with trips from Geeksquad to our house to fix things. When they tried to make things right by replacing the laptop hard drive and fixing the key board, that has taken one month. Countless calls, trips to the store, arguments with the cashier about how to process the refund on the Geeksquad setup fee, the list goes on. My suggestion: do not give the company any business. It is a dumbed down Future Shop and a complete disappointment. If you must buy something there insist on free setup and do not pay Geeksquad one cent. They should pay consumers, not take money from them. Do not expect that you can obtain any service through the 1 – 800 number. After waiting literally hours, the help is untrained, they simply direct you to Microsoft or blame your internet provider for their incorrect setup. Don’t try calling the local Geeksquad number, no one answers. The only option is to personally stand in the store and demand help from the Managers. If you have unlimited time and you do not value your time off, you can while away many hours dealing with these people.

Very poor customer service. They just want you to buy the product, don’t have time to entertain you while you look at other products to make a decision.

I was charging my iPhone 5S at this Best Buy on November 5 2015 and as i left Best Buy the employers went following me around the mall when they thought i stole their demo iPhone when it is actually my iPhone The police took me down at the Brick store at park royal mall and they question me i never stole anything. Best Buy employer need to pay attention they know that there is a sensor in the back of there demos so if the sensor is taken off the demos it will alarm when i left Best Buy the alarm did not went off what so ever so i dont understand why the Best Buy employers were following me it is not good i had problem with a Best Buy store before back in 2012 at the Metrotown location in Burnaby i ask one Best Buy employee if i can charge he was ok with it another employee wasnt ok with it compared with Future Shop they were fine with me charging in store i often come to Park Royal almost every week but i will still come to this mall but in the future i will be staying away from the park royal Best Buy location if you want to charge your iPhone dont charge it at Best Buy i suggest you to charge it at home or at the apple store or at a complimentary charging stations at some shopping centre (eg outside the apple store at Richmond Centre and the seating area around the mall at Guildford Town Centre mall in Surrey and near a McDonalds at Coquitlam Centre) you can also charge at a starbucks

Thanks for saving me 10%!
I came into your store this evening (thursday and there were like 4 customers in the whole store) to buy a hard drive. Which are no longer available on the shelves, just empty boxes of sadness. Waited 15 minutes for help converting the empty hard drive box of sadness to a box full of hard drive goodness.
So I left but guess what, the same product was 10% cheaper at NCIX. I will and I hope others will think twice about shopping at your store if they have internet access

STAY AWAY FROM HERE BY AlL MEANS
This location has some of the worst costumer service i have ever received. For the love of god why do you have like 100 employees in your store? and when you go to a section they follow you around pushing you to buy something no matter what it gets REALLY IRRITATING plus the staff here are FREAKING RUDE why do the employees have to shout names at you? the staff here take their job with as little seriousness as possible it feels like a playground! i went to the tv section once and all of a sudden i start to get followed THE WHOLE TIME IM THERE the man kept pestering me to buy something until i left then when i went to the game/​dvd section NO ONE WAS THERE i kept asking for help but clearly updating Facebook is more important
so all in all this place sucks

I thoroughly enjoy the vast instrument section in this store! You can sample any of the guitars and amps and they’ll pretty much leave you alone until you need them. Bonus points for the drum sampling room!

The staff need to get a stick out of their bum… seriously. I am not sure why I always get so much attitude from this location, however, they sell a certain size of battery for cheap which is the reason why I tolerate this place.

I have a love/​hate relationship with Future Shop. I love it because of their selection and variety of products. I hate it, however, because the staff are some of the least helpful I’ve experienced, and none of them seem to like their jobs.
I went in last week because my MacBook was acting up. Every time I plugged my iPhone into it, some random warning message would appear (and it wouldn’t charge). I did a little troubleshooting myself, but decided the computer guys at Future Shop would know better than I. The guy took my computer into the back to have a look at it, and came out moments later saying that he (and his co-​worker in the back) had never seen this issue/​message before. He said there would be a $ 100 «diagnostic fee», which I think it utter bull. I said, «no thanks» and left. When I got to my car, I tried to plug my phone in to charge, but it didn’t work. The lightbulb went off in my brain, and I went back into future shop to buy a new charging cord, which solved all my problems — a $ 20 fix. I brought this simple fix to the attention of the guys that had tried to sell me on a diagnostic fee, and they said «We thought that might have been the case, but we weren’t sure so we didn’t say anything». Unbelievable. Classic scam.
I’ve experienced several dishonest business practices from this Future Shop location over the last 10 or so years, and this was the last straw. I will not be back, and will take my business to London Drugs or Visions (the other two similar stores on the North Shore).

I went in to exchange my iPhone as my current one was causing trouble. I had purchased the extended warranty through Future Shop, and they agreed to exchange it for me right away and went through all sorts of trouble to get me the phone I wanted.
There were a couple issues that had occured because of a mistake a different branch had made, but Nicky, Mic and Janine went above and beyond to fix that mistake. I wanted to say thank you again for going through all that trouble for me and staying late on a Sunday night to help me out! You guys are the best.

My husband and are are APPALLED at the customer service at Future Shop Park Royal. After spending close to $ 20,000 with them over the past 2 – 3 years (60″ flat screen TV, washer and dryer, multiple computers and ipads, etc.), we took a Mac computer in to them to have it wiped before we sold it and THEY EITHER LOST IT OR DAMAGED IT. Clearly the computer they tried to return to us wasn’t ours and for eight weeks we’ve been visiting the store, speaking to the tech lead Roham Karamiyar, leaving messages for the head of customer service Mark Hamilton to call us back and NOTHING. My husband Ian has literally been to the store every week since this started in September and no one has done anything to resolve the problem despite multiple promises to set this straight. We’ll NEVER shop there again and I’m going to post this review everywhere I can until our issue is resolved. Next stop is @CTVLyndaSteele

20 staff members… 10 customers… How do they afford the labour? Great looking store.

This is a review about the store as well as a product Future Shop sold me: Somewhat more than a year ago I bought an ACER ASPIRE ONE Netbook. I found it handy to have as a supplement to my PC. A few days after the warranty expired the screen started to fluctuate and mixed the colours up like a painters palette. I tried all the downloads and updates that where suggested by the manufacturer, but everything pointed to some mechanical problem on the hinge connection between the lid and the rest of the Netbook body. By moving the lid back and forth I could retrieve the original display colour but not for long. It was, and still is, a very frustrating situation. When I brought it back to the Park Royal Future Shop they would agree as to the cause of the problem, but did not entertain a reasonable repair cost less than 50% what the unit originally cost me. This high priced repair incentive probably was to excite me into buying another of their products. So, I have a Net-​book that is hardly used, but totally useless. Not so good for the Future Shop and a total turn-​off for everything «Acer» no matter how some reviewer swoon over this brand name. My favourite saying: ‘Caveat emptor’, but what can you do???

Went into Future Shop West Vancouver on Monday, January 2^nd — Long after the Boxing Day madness had subsided. I wanted to buy a Sony LED TV and blu-​ray player. I should have known I’d have trouble even before I walked into the store. I tried to call them ahead of time to find out if the TV I wanted was still in stock. All I needed to do was reach someone who could type into Future Shop’s computer and tell me if it was available (I would have done this online, but FS’s system doesn’t allow it at Christmastime). No one would pick up — I just bounced from voice prompt to voice prompt. Finally I reached someone who told me they have five of the TVs in stock. Great. I arrived at the store, cash in hand, knowing exactly what I wanted. No one had to answer questions. No one had to spend 20 minutes explaining what «1080p meant.» All they had to do was give me the TV and blu-​ray player and take my money.
Impossible.
I could not get ANYONE to help me. The store was not overly busy and I was just standing in the aisle waiting and pacing and waiting — I waited 15 minutes… No one. Finally a harried staffer said ‘Is anyone helping you?’ ‘No,’ I replied, ‘I just want to buy this TV.’ This began another 20 minutes of waiting as they tried to find someone who could retrieve the TV from a high shelf. By now I was ready to walk out, but it seemed like I was close to the end… Finally, after standing near the shelves (and turning off the inane Dyson vacuum video just so I could think as I stood there) they finally picked the TV. Five minutes later I had paid and was out of there.
C’mon Future Shop — You can do better. A transaction that should have taken five minutes took forty-​five, in a store that wasn’t even that busy.

The person who was in the video game section knew jackshit about video games I asked her for a xbox controller for pc and she said «we don’t have any» then I said «on your website it says you have 3 in» then she says «that website is always wrong» so I had to go to some other guy who was super helpful showed him on one of the computers in the store and showed him that they had 3 in he went and looked in back and what do you know got myself a controller. Why put a useless twit in the video game section would she give the same response to a 10 year old kid who doesn’t know what he/​she is doing?. Another time the same employee didn’t even know they had a sale on ps3 greatest hits titles and pretty much gave me a face like I was asking a stupid question I had to go to a manager did get the sale going.
Just today I tried to get the full stats of the 3 tv’s I was looking to buy you know things like response time etc. He just said «You can look online for that stuff, Well! if you want a tv get this one Samsung is a better brand then dynex» What the fuck are you there for buddie? To carry my shit to the till so I can pay? It also seems like all the employes just stand around you have to go right up to them and ask for help I seen two today eating their lunch at the desk in the middle of the tv section.
I Have had one guy in the audio section be super helpful in the past gave me the faqs on some audio receivers as well as helping me pick out a subwoofer and the cables I needed. This is the only reason I’m giving it two stars.

I went to buy a camera here once, and when I went to return (which they clearly state that you can), the manager of the camera department had a little rage-​fest. It was pretty sad. She was yelling at me in front of all the customers saying that I couldn’t return it. She eventually allowed me to return it, but she took down my name and told me I could never return anything there again.
I always read return policies carefully. If they don’t want to allow a return, then they should include that in their policy. It wasn’t like I had the camera for a week and took it on Vacation. I had bought it the day before, took it home and tested it out. The quality was poor. Only being able to test a camera indoors under violet lights does not give a good indication of how well the camera operates in most conditions.
Ideally I would like to just give her a bad rating, but she represents the store, so they are responsible too. I don’t shop at future shop at all anymore.

They really need to train their employees on information of what they are selling, and even if they do know the info they try to sell more to you cause of commission. Then you get the employees that just don’t give a shit. And the the tv section employees just stand around talking to each other and once you wander into that section they pounce on you for a sale. It makes browsing difficult. I wish this was a best buy.

I’m actually a fan of big electronic stores in shopping malls, especially when they are done right. Future Shop is not my first choice, even though my first choice is the practically the same company (Best Buy) but coming to this one in Park Royal, I was surprised at how they have renovated and re-​arranged the store to make it more appealing to walk in.
There are two entrances to this store, one from the outside parking lot on level 2, and then there is the mall entrance. They have added a real nice Apple area, to try out the newest in Apple gear. They also seem to have more people that work at this location, as compared to other locations, there was not any problem finding someone to help me with what I was looking for.
They also did not hastle me in regards to ‘price-​matching’ certain items that I had flyers for. Maybe I caught the sales representatives on a good day. There was even an item that scanned for more than the marked price on the tag, and before I was able to say anything the checkout person quickly manually corrected it.

We’ve been looking for another flat screen for the house and finally picked one out… unfortunately we were stuck buying from Future Shop so we could use up some gift cards that have been sitting around.
Go figure, the only location that has the TV in want and in stock is this West Van one. We had to deal with them twice and the first time was terrible — we found a better deal elsewhere and wanted to price match.
Seriously, why do they make this policy if they won’t follow it! They lied — first, they tried to deny the match saying it wasn’t available. So I randomly called a competitor… well, lo and behold, they were on sale and in stock both online and at another location. Grrr.
And then trying to get them to do 10% of the difference? It was like pulling teeth.
Future Shop is fine for straightforward purchases like DVDs and games. But they have been a pain for both of our TV purchases in the last few years… I hate coming back to them but last time they were the only ones who carried the model we wanted in Canada, and this time, we had gift cards to use up.
Pluses from them are the great selection and delivery fee is reasonable ($ 50).