Aritzia

Do NOT go there. The customer service is terrible.
I had bought a jacket from the Pacific Centre branch and wanted to return it, but since this one was closer to me I thought I’d go here. Bad move.
The girls working here are pretentious, snobby and rude.
I was told by one of them to go home and grab the tag since it had come off, and that they would refund the jacket for me then.
I had paid way too much for this jacket (about 350 dollars), and being a college student I needed the money and was willing to walk all the way back.
After I came back with the tags (they were on a pin, and easily re-​attachable.) and waited in line for 10 minutes or so. Another girl rudely tells me that she can’t refund this, because they can’t sell it again. She was extremely rude and obnoxious, even after I told her that her colleague had said they could refund it with the tags. She ignored me and talked to the next costumer.
I will never buy from this branch again. I went and returned the jacket to the Pacific Centre branch with no problem the next day. Don’t waste your time here.

I love coming in when Ponnie is working! She is friendly, professional and has great style.

ARITZIA PARK ROYAL was a surprise to me. I choose to take my Son’s wonderful hard working girlfriend for a shopping trip there for her birthday. The sales girls were all great and busy helping all the customers. I spoke with one who was dressed the way I thought my Son’s girlfriend would like and she was close to her sizing. She was amazing and brought her so many cool choices. We ended up having a great time and loaded up on several items that looked wonderful on her. I hope she will enjoy them for a long time. AND the real surprise to me was that they have a lot of things that I like for myself so I’ll return for my own pleasure.

Sometimes you don’t get what you pay for. Although Aritzia makes some nice-​looking clothes, the quality is just not there. When I pay $ 95 for a sweater (their Wilfred house line) I don’t expect it to get holes in it and pill after wearing it three times. I am careful with my clothes, and they generally last a long time. I took the sweater back to Aritzia at Park Royal and they declined to give me a refund, and said they would have it repaired within a week. Two weeks went by, and I started to phone them. There was never any answer. I finally went to the store and I was told that their phone didn’t work (!) and that their regular alterations person was on holiday. I got my sweater back that day though, which makes me wonder if the repairs were even done.
I wore the sweater one more time and decided to hand wash it as per the instructions on the tag. I noticed that not only was the original hole coming apart again, there were a couple of new holes and one of the pockets was coming undone. I do NOT place things in the pockets of my sweaters, not even my hands. As the sweater started to dry after washing it, I noticed that there were long, vertical faint brown streaks all over the outside of the cream sweater, but none on the inside. They have not gone away. I am assuming it’s a fault of the dye. I will wash the sweater inside out this time — by the way, I washed this sweater with an inexpensive white cotton sweater and it had NO streaks on it, inside or out — but I’m not optimistic. I am happy with a pair of black skinny pants I bought there at the same time, but I do not intend to shop at a store that refuses refunds within the time it is supposed to give them, and comes up with lame excuses. I could try to take the sweater back again but I have a feeling I’ll be accused of washing it incorrectly. After 30 years of washing my clothes without incident, I don’t need the grief. They’ve lost a customer, and I’m already telling all of my friends about it. They should have replaced the sweater immediately or better yet, given me a refund. My el cheapo white cotton sweater is 5 years old and is still in excellent condition. I won’t confuse style with value again.

The Park Royal Aritzia is MASSIVE. (and that deserved ALL CAPS!). It’s one of the biggest Aritzia’s, and boy oh boy, is it pretty! They have EVERYTHING. I heart heart heart it here… now if only it wasn’t located way on the other side of the world.
The staff here is pretty damn amazing as well. Everytime that I haven’t been able to find what I am looking for, the staff has bent over backwards trying to track it down for me! Yes, i agree, that you spend a pretty penny when you shop at Aritzia — but you get quality in merchandise and service — so doesn’t that make up for it?