The UPS Store

I just went there to send the iPhone back to Apple, this was the worst experience I ever had with customer service, The old man there didn’t give any warm welcome and smile, just asked you to put it at the pile of other packages, he talked with his back to you, so rude. Because of this man, I took back my package and left. DHL service is much better than UPS because of him. I have no choice to find another UPS store because Apple restricted to use UPS. He should shame of himself to represent UPS. Don’t go there.

Worst customer service ever. Had a shipment delivered to them from the U.S. and they just returned it no phone call. Very unhelpful and rude

Like others who have left comments, I too had a very bad experience with this store. The woman was rude without provocation. I therefore, wanted to go elsewhere but my son was very tired and he didn’t want to go anywhere else. We therefore, sent off the box (which was very costly) and the very next day it was delivered. It was delivered in a timely manner alright, but to us and not to the well stipulated receiver’s address! The box was very heavy and this caused us a complete inconvenience to say the least.
There was no reasonable way for her to blame us. She offered to reimburse the amount we paid for the service we never received but she insisted that if we wanted to have the box sent again (presumably properly on the second attempt), we had to pay the full amount as if there never had been a first, foibled attempt. In other words, we would not receive any compensation for the various troubles that this had caused. Essentially, she breached our contract and yet she didn’t think she had to bear any real responsibility despite the fact that the breach itself was completely the result of her incompetence.
I am very disappointed in the incompetent way this store manages their (dis) — service and there is no excuse for the unprovoked rudeness.
Victorians — there are lots of competent and friendly courier companies here that would appreciate and respect your business (and who can perform their services properly). Go there and spare yourselves a bad experience! It is for the sake of you that I have written these comments.

This is review not only of the UPS stores, but the Victoria UPS Depot apparently located in Victoria, BC particularly the call centre. I had a horrific experience and have reported the flawed system to Apple in hopes they will try to rectify the communications errors.
My iPhone needs repairs and once connected with Apple they had UPS in Victoria deliver a specific box that the iPhone must be shipped in along with very specific instructions on how to proceed preparing the shipment. Here’s the clincher… very specifically Apply does NOT recommend leaving the return package in a drop box or mailbox for pickup, but rather a hand-​off directly to the UPS courier person. Also a receipt for the pickup is required as Apple will not hold themselves responsible for missing products.
ANYWAY…great service UPS guy delivers the box and asks if I can pack the phone and give him the package. I can’t because I have to do all the steps required to back up the data on the phone first, blah, blah and so I ask if I can call the service to arrange a pick up. YES he says, no problem!
Having no replacement for the phone immediately, I find some communications alternative and call UPS’ toll free number to arrange the pickup. The call centre person is very pleasant telling me the details when pickup is available and we agree to a time frame between 9 am and 12 noon the next day. I arrange to make sure I’m home to have the iPhone return box ready.
At about 11:45 am I get a call coming in on the replacement phone from a No Caller ID so I let the voice mail pick up. The message is from the local UPS depot telling me no delivery person is coming and that I will have the box picked up «sometime in the afternoon» with no phone number left for me to call and acknowledge. So, I call the 1 – 800 UPS line and chat with the operator about how I’ve been waiting for the UPS pickup and what can they do to help. I’m told to wait and a message is being sent to Victoria to tell them to call me.
A few minutes later… a call from the No Caller ID again which I now answer beleiving this is the local business explaining what’s happened. It is a very nasty call where the caller tells me no such arrangement for pick up exists and that ‘they’ don’t do pick ups in the morning, only afternoons. I asked specifically why UPS would make such an arrangement if they did not intend to pick up the parcel and her response was that if I could not be at the location for pick up, I could leave it on my doorstep or in a mailbox.
I explained that Apple specifically asks that this not be done and to get the UPS pickup person to take it personally and provide a receipt. Also these iPhones are very expensive and will not be replaced by them should they go missing. After more nasty responses from her and a refusal to provide a specific time, she told me she would put me on hold while she took a call from a driver. The phone call was ended and I had to call back UPS again! More apologies and that they would call Victoria to see what could be done.
Aaaargggh!!! I finally called Apple Customer Service and finally got a call from UPS in Victoria at 2:30 pm with more apologies but the person who called me had left for the day. He did not have any clue what could be done except maybe I could leave the parcel with a neighbour! Duh! I said here’s my suggestion… get a driver on the phone and see if they could send someone within the next half hour. He called back a few minutes later and could not accommodate the request and maybe I should drive to the nearest UPS store to drop it off!!!
I did and got more rotten service from the same store on Hillside and more bad attitude even thought there was a UPS pick up person right there in the store!!! I handed her the parcel and asked for a receipt and the owner of the store then told me she would give me one. She handed me a blank form that asked for the tracking code and the date dropped off. I asked her to initial it showing UPS authorization and she said no she would not.
I missed the better part of the day and got extremely bad service just because I bought an iPhone and Apple chose to use this insanity.
I just hope my phone gets delivered to me and not dropped off at the front door.

I had a very terrible experience at store #199 where I was sworn at and berated for asking the male employee to throw away my bubble envelope that I had freshly removed my parcel from. I placed it on the counter top and said, «mind tossing that for me?» to which he replied, «No, that’s your garbage… take it with you.» He shouted as he tried to hand it back to me. Shocked, I said, «there’s a garbage right behind you, I feel like this is a pretty unassuming thing to request being that you’re a customer service provider and I’m a customer.» He replied: «Well you’re not MY customer! NOW GET OUT OF HERE!» He shouted. Bewildered, I walked out the outward swinging door as he had rushed to open it up and held it open to shoo me out. He violently brushed past me as I walked through it, and when I turned around to reassure him that I would be reporting this to corporate, he yelled «GET THE F### OUT OF HERE YOU F###ING A###OLE» and he shoved my parcel that I was holding into my gut, pushing me back from the doorway and then pulled it shut and locked it.
This has been the fourth terrible experience I’ve had at this store, as every other time has been with an eastern european female worker who herself has been nothing but obsurdly unaccomidating. On every prior instance that I’ve ever called the shop to ensure that a parcel (in which I’ve missed an attempted delivery) is in fact there in their very small shop has been met with pure abrasive tongue lashing. I do believe her name is Mara?
On Friday Feb. 7^th my wife phoned in to ask if she could please check to see if a parcel was in fact there (as we had not tracking info for the item) When she answered the phone, my wife says that this woman seemed almost delighted to write her off immediately, that her package is in fact there without doubt. When my wife insisted that she please check and make sure, she snapped at and told it is for sure there. We then both took the 2 bus journey to go pick it up, only to be informed when we got there that there was no sign of it. This woman then went on a rant about how it was not her job to check if packages were there, and said that she can’t leave the counter unattended. (The shelving where the parcels waiting for pickup are kept, are not more than 8 feet from behind the counter btw) I, at this point, calmly objected, stating that I too, in fact, work in customer service, and would understand completely if she was having to go in the back to do this, but being the they are right in front of her, and since she has a computer system to check a current inventory list on, that it seemed to me like a common courtesy service for customers such as ourselves — regardless of whether or not it was in her job description. I iterated that taking the time to be a helpful business owner and just check, would avoid such a blunder, which she would still not admit and apologize for. Instead, she became incredibly defensive and hostile, raising her voice and shouting that we «have no right to ask her to do things that she doesn’t have to do.» as she denied ever asserting the package was there. She then phoned a warehouse or something to check to see where it was when we asked where it would’ve gone… at which point she stood right in front of us at the counter and proceeded to say nasty things about us to the person on the other end that she was being «harassed» and that we were «very demanding» and «rude». And then despite there being no one else in the store, she yelled at us and told us to get out of her store, we were «wasting her time» and that she has other customers to deal with.

Completely disorganized and chaotic UPS store — don’t bother attempting to ship anything from here if you actually want it to arrive at its destination.
Long story short — my dear Mother in Prince George told me that when she and my dear Father were in Victoria, he was tickled to find that Thrifty’s markets has authentic Milton Mowbray pies in their deli section. Since I was in Victoria, she asked me if I would surprise him by shipping some up there. No problem, says I, and go about securing said pies and wrap them up tightly in a cold-​packed shipping container. Then, I arrive at the UPS Store on Hillside to ship it — I fill out the shipping invoice and I assume my package will arrive the next day.
Flash forward to next day, I track the package and it’s in Maple Ridge, not Prince George. I call UPS and ask why it’s nowhere near Prince George, and they have no good answer for me. So, I get in the car and drive all the way down the UPS Store on Hillside and ask what’s up — and, the helpful folks there tell me it’s my fault because my «N» that I wrote on the shipping invoice in the postal code box looked like a «W» and instead of going to «V2N» (Prince George) it went to «V2W» (Maple Ridge). Well, I would buy that it’s my fault if it was just the one letter that was the problem. However, the folks at the UPS Store turned «V2N 2X1» into «V2W 2K1» and «Prince George» into «Maple Ridge». There was a huge very clear label on the package as well.
They did refund my shipping costs, but not without telling me over and over that it was my fault for making my «N» look like a «W». I guess I should also apologize to them for making my «X» look like a «K» and for making «Prince George» look like «Maple Ridge». So, UPS Store, I am VERY SORRY for my BAD HANDWRITING. I know the only thing you do is read handwriting from handwritten invoices many times every single day and ship things from place to place, so it was also wrong of me to assume that since you do that all the time you should be competent at it.
And, that concludes the most passive-​aggressive review I’ve written so far.