Craftsman Collision

Craftsman –Colwood location
I would never recommend this company. I had an accident Jan 2011. My front Lexus RX330 whole front end damage. I called Lexus of Victoria and they recommend Craftsman Collision. I called downtown location busy packed. So I called Colwood location looked at my car total cost was 15,000 to repair. Car worth only about 16−18k.
I went to Dodge dealership on Douglas to get a new car. Dodge dealership staff went to look at the vehicle and made us an offer if we purchased a car from them they would give us $ 1500.00 for our damaged Lexus. The next day TROY from Craftsman called us and offer a FIRM quote of 2500 to buy the car. He had the car in the shop for 3 days by this time. After getting all the paperwork done we called up TROY at craftaman and he «changed his mind». This is why we are so angry: He called us to buy the vehicle we did not call him. So now we are out 2500 or definite amount of 1500 and that is the amount Dodge dealership was giving us. Now what do we do? Stay away from this business not Men of their word. I would never recommend this business to anyone. I also have a call in to Lexus to stop recommending Craftsman repair to anyone.