Budget Car & Truck Rental

Alarm — Stay away from Budget Car Rental in Victoria BC. This company doesn’t honor their online reservation at all. Charges more than double of their own quote.
I booked a car from Victoria Budget Car Rental’s own website, for my wife to pick up in Victoria airport on Dec 4, 2015. Budget formally quotes CAN$ 214.61 for 1 week, with all the details and a confirmation # 2 160 9197CA1.
When my wife arrived on time and went to pick up the booked car, Budget changes her more than $ 400. She tried to argue by showing them the printed reservation. Well, that is useless and the Budget employees don’t care their company’s own quotes.
What a bunch of con artists!

We just got back from our trip to Victoria where we rented a car from Budget at the Victoria airport. We booked our reservation through Costco. At the Budget desk in the airport, I was incessantly pushed with scare tactics to add on additional insurance which was annoying. I’ve rented a car before and have spoken with my insurance company so I know that I’m covered. I added another driver to the contract and again, I «should have insurance for that» which I again declined. When we returned the car after our trip I was informed that I was being charged for the additional driver because it wasn’t a spouse and an airport fee that everyone has to pay when they rent from an airport location. Luckily I printed out my Costco rental confirmation which indicated that «one additional driver will be waived for Costco memberships in Canada». Even with this written in plain English the Budget rep said he didn’t have the authorization to reverse the amount and the manager will take care of it when he gets in the next day. There was no wording on the Costco confirmation sheet that there would be any additional fees added. All amounts were indicated on the sheet: Base Rate, Taxes and Fees, Rental Price. When the manager phoned 2 days later he said he’d refund the additional driver. When I asked about the airport tax he said the same thing — that everyone is charged that fee. I must also note that when I made the reservation it was for picking up and dropping off the car at the airport so any fees would have already been added. In the end I received back what would have been about $ 50 of bogus charges. How many others are given this song and dance and don’t fight it?