Rogers

We called ahead to check stock on a WiFi modem we were looking for, we were told that they had several in stock. We showed up and inquired about the modem. The guy behind the counter saw that the modem we were exchanging was a higher model, he inquired why we would want to down grade our modem as if we were doing the dumbest thing ever. Without checking anything he told us they no longer had the modem we were looking for in stock. I even asked the guy to at least check, he humoured me walked to the back room and right back and said there were none.
I didn’t believe him at all and was extremely p/o’d with this lack of customer care and only valuing the bottom line.