I walked in to Le Unghie with no appointment at about 12pm on a Saturday. It was relatively busy, but I asked the gentleman who greeted me if I would be able to get my nails done. Even without an appointment, he conferred with a staff member close by who was finishing up with another client, and told me to go ahead and pick a colour. The person who did my nails was quiet, but super nice, and did an amazing job! She listened to all of my requests regarding the shape and length of my nails, and even helped me select the colour I was looking for. The salon itself is also very clean, and the tools used on my nails(nail clippers, cuticle cutters, etc) came out of a sealed package that gets sent out to be cleaned/sanitised. I was extremely pleased with my experience and I would return the next time I am looking to get my nails done.