Electrodash Toronto

The run is not horrible, but the customer service is.
Last year, the run was held at canada’s wonderland. Fun right? Running through our amusement park with glowsticks and edm. Perfect for a rave girl like myself, right?!? Wrong. When I got there, it was raining and not spitting. It was coming down to the point where my hair was soaked within a few minutes. They gathered all of us under the big tent and we essentially had a pre-​run rave. the small edm concert is supposed to happen after the race but there was thunder + lightning and all of a sudden, it was downpouring to the point where it looked like we were on maid of the mist at niagara falls. They wouldn’t let us out of the tent for safety reasons and honestly, the lightning storm was so bad to the point where I thought the race would be cancelled for sure. Given the fact that the week before the run, a waterloo student got struck by lightning, this matter should not be taken seriously.
After being stuck in the tent with everybody and semi-​raving to the awkward DJ with people of every age (which was kind of awkward in a way), we were shooed out of the tent because the thunder had gone down a tiny bit. The ones that didn’t have their run package yet (shirt/​bib/​glowsticks) were told to go to the pickup tent and get it. so my boyfriend and I stood in a line that never moved to pickup our run packages. we stood for around 25 minutes in the pouring rain, freezing our asses off and finally when we get to almost the front of the line, the volunteers inside the tent were like «um no you’re not supposed to get your package. Just go run and get it after» UM EXCUSE ME? I PAID $ 50 FOR THIS BULLSHIT??? The point of me paying is so I can get my package and actually run. Then this other guy came and shooed everyone to the starting line and said «Run and get it after. everyone’s going already» .man, they really need to work on their communication. At this point, I was freezing, my teeth were chattering and the thunder was downright terrifying. I decided to not do the run and lessen my chance to be the next lightning victim. How can they still make us run when it feels like I’m taking a cold shower with a chance of lightning bolts shooting from the sky?! The fact that they didn’t cancel it is ridiculous and proves how money hungry they are.
I emailed them about the situation to get a refund or at least half, and in basic words, they told me that it’s tough luck and the weather was ‘evaluated to be safe’ so it’s my fault I made the decision to leave … Don’t know what weather network you’re following but almost all of them recommended to stay indoors! I’ve never seen such a disorganized run and team. I’d never do this again, no matter how much I love edm.