Tj’s the Kiddies Store

Sales associates were very helpful when I was shopping here while pregnant. I was looking for a baby carrier and they helped me try a few of them on with a weighted baby doll. They suggested a few brands that were going to be on sale soon for their Black Friday sale. I asked if a particular stroller was going to be on sale too and they said that yes, it would be, but to purchase the stroller now and then come back when the sale officially started to get the price difference refunded to me since they could not guarantee that they would still have the color I wanted in stock. I did exactly that and I saved a bundle on the stroller I wanted! I also purchased my baby carrier there as well. Their prices are usually the best compared to Toys R Us, Westcoast Kids, Crocodile Baby, Lusso Baby and Baby World. I always watch for sales on their website.

A helpful 3.75, I must be lucky. Especially if Jennifer is working. Plus a few hello’s along the way.
She was even nice to inform about their tent sales being even better than some manufacturers’ sales.
Clothing, strollers, on the right.
Car seats, toys, accessories on left.
Dressers, cribs, in centre.
Quite the large warehouse so it’s no Toys r Us lighting here.
Own parking lot in front.

Excellent customer service. The best place for a baby registry. They have everything and they support local.

This is the Kiddies store close to me. It is clean and close. They are usually really good about customer service which is nice and have great deals on the baby furniture and strollers. I recommend Tj’s Kiddies store. The ladies there just could get my son to laugh and everyone kind to us. I had a much better experience with their explain any products instructions. I love that there are parking spots for expecting mothers. When I was pregnant I definitely like it!

They really have the worst customer service. I’ve been there multiple times, often considering really large purchases, only to walk around for the entire time and never be even greeted, let alone asked if I want help. Despite many employees running around (stocking things? Not sure, they look busy but aren’t usually with customers).
They do appear to have a huge selection of stuff, so maybe if you know exactly what you want and can go find it alone in the huge store, you’ll be fine.
For great customer service we go to Westcoast Kids in Richmond. Although they are a bit pricer and sometimes have less actually in stock, so it’s a trade off you have to decide on.

Oh TJs. How horrendous is your customer service? Let me count the ways.
1. When you never called me to let me know that the car seat I ordered arrived. I had to call you + then you weren’t even apologetic about it.
2. The kid ringing me up at the counter chewing on a piece of plastic like cow chewing cud. Gross.
3. When there’s no one to be found on the floor for help + I find 3 employees behind the register. One drinking a smoothie, another making a personal phone call and another talking to smoothie girl. WTF.
4. The time when I was looking for an item + I had to find someone to help (which is the usual scenario). The employee was so irritated that I even asked (which is the usual attitude). She stomped over to where the item was located. I was wearing my baby — the item was waaaay up high. She pointed to the item up high + said, «Here.». Then walked away. Um, I’M WEARING A BABY. A LITTLE HELP HERE??? I had to struggle on my tip toes to reach. WTF.
In conclusion, I live super close to TJs but I am never shopping there again. All those employees should be fired + they should start all over again with a new crew. I would give you a negative three stars if I could.

If you have followed my reviews, you can agree I’m fair and factually. So trust me in this one.
As far as the products in this store, I give a 3 stars.
But as for the staff; manger Jaimee, I give 0 stars.
She identified herself as a manager but responded to my problem like a novice employee with no common sense or customer service.
I purchased a baby carrier and wanted to exchange in 2 days later but could not find my receipt. When I explained to Janine that I just wanted to exchange for a larger size her response was cold and I’m empathetic. She basically told me «no» without a receipt you cannot exchange. I explained to her that I purchased the product on my visa less then two prior and asked her to pull up their visa transactions or if she remembered me from the conversation we had on the day of my purchase as it was quite unique and it involved her and her coworker. Her reply was «I have conversations like that with people every day». She then told me that without a receipt she could do nothing for me because I could have bought the product from another store and was trying to scam them in returning it. I once again explained to her that the product I was exchanging was one they carried and had the exact same price sticker on the box as did the ones in their store so was that not enough proof that I purchased it from there. Her reply was that is not enough proof and I should’ve left my name and number when I purchased it and they would’ve put it into our system. I went on to explain to her that she did not ask for my name and number when I made the purchase. Sad to say I ended up purchasing another carrier so my wife could have the right size. I found Janine’s actions and behavior to be far from what I manager would act like. Nor did it represent what I felt this company would like.
I ended up going to their sister store in Surrey and had no issues changing the product for a credit note. I purchased another product from the Surrey store and was pleased with how their staff handled my situation.
I am positive that I will never shop at the Marine Drive location and will encourage my friends to also refrain from shopping there. It is unfortunate that one person’s actions has ruined my experience with this store.

Every parent will goto this store one time or another, and if you haven’t you should. There one problem, if you need help from staff, most of them aren’t much help. However this one employee knows her stuff, she is the absolute best. She helped us make the right choice for our stoller, car seat, and crib. She knows all the pros and cons of everything in that place.
Good luck to all you parents!

I come to this location because it is close by. They have a nice selection of items but Toys R Us has much better selection and pricing is better (when on sale). So for quick pick ups, this location is fine. However, the customer service is hit and miss and unfortunately, mostly miss. Each time, with the exception of the odd once or twice friendly interaction, staff avoid you or act as if it is such a chore to answer your questions. They don’t seem to like their job and don’t have much product knowledge. There was one lady, who was extremely helpful when we needed to purchase a 2^nd car seat and we were appreciative of that. I had to pick up something small today and I was actually asked for ID for a $ 5 purchase. Seriously? I don’t think I have been asked for ID for at least 5 years and I have made some pretty big purchases.

This store is awful. The staff know nothing about the products they are selling. They are rude and seem to hate their jobs. Don’t waste your time — you can find what you’re looking for at other stores.

For a store that sells items that can be quite expensive the outside of the store sure looks ugly and uninviting.
The inside of the store is a little confusing. Car seats are on one side and strollers are on the other. The family and I were wandering around for almost 10 minutes by the time someone offered to help us. The woman who helped us was nice, but she didn’t seem to know if the car seat and adapter we wanted to buy would fit our stroller, she had to ask another employee. Everything is stored in the back so it took a while to finish up in the store, we knew what we wanted and still spend a good 40 minutes getting everything together. The store was not busy when we went in today and I can only imagine what a nightmare this place can be when it is busy.
This store does offer a lot of variety and that’s probably what’s keeping it alive, no pregnant woman wants to run from place to place getting baby gear.

Great selection — horrible customer service! The staff are rude, not very well trained and slow! You’d think they’d have their act together with so much competition!
I usually avoid this store as much as possible.

This place is horrible. Do not take your stroller/​car seat here for repair! The sales staff are pretty bad too.
We were on a flight where our stroller got banged up and the car seat handle stopped working correctly. Clearly, the car seat had been through a lot as there were large gauges out of the hard plastic around the seat.

We spoke to the airline and showed them the problems and they authorized repair or replacement of the adapter and car seat. They recommended we go to TJ kiddies because they have an account there for repairs.
I took it to TJ kiddies repair on Marine Drive and the guy there looked at it and called the airline. On the call, he convinced the airline that there was nothing wrong with our car seat or adapter. He said, to me, that if he replaced our car seat, he was afraid that the airline would send spy employees to come after him (yes, he claimed that the airline would come and ask for this seat and say he shouldn’t have replaced it… even after the airline already agreed and authorized repair or replacement). We were then stuck with a damaged and potentially unsafe car seat thanks to the horrible repair department at TJ kiddies. Another argument that the repair guy made was «I’ve seen worse»… Great argument!
After our experience, we had to do back to the airline. The airline replaced our car seat from a different store all together (not TJ kiddies). I do not recommend anyone go to TJ kiddies for anything, especially for repairs. What a waste of time and hassle they caused us. If an airline recommends that you use TJ kiddies, tell them «it’s too far away, I need to go to a different store» and then go anywhere else — anywhere is better than this place.

The good: you can find brands and products here that other stores may not have. Plus they do repairs on some items.
The bad: staff are far a few between when you need help.
The ugly: when I was inquiring about a stroller the girl helping us had NO IDEA how it folded and of the features. Need more training.

This store is a bit pricey. Bought a crib and some other items, but one part of the crib was defective so I had to go back and return it. The store manager was very friendly and quickly helped with the return. However, during the shopping experience, I discovered that the knowledge base of the staff is a bit hit and miss, not everyone knew what they are talking about and some were a bit impatient or indifferent when I had to ask questions about their products.

The staff are very helpful at TJ’s!
My husband and I have our first baby on the way so shopping for items can be quite overwhelming. Where do we start? What’s good? There’s only so much you can research on the internet, but the when it comes to decision time, you need to look at the product in person.
We spent about 20 minutes with a salesperson who explained the difference with the convertible cribs and strollers. This helped narrow our decision tremendously.

Service is generally slow and non existent. Occasionally you will find a knowledgeable staff member who can help you with their products. If not, there are generally other shoppers who i have found very friendly and helpful with suggestions and recommendations.
The store makes up for it with its large inventory of items. Rarely are items out of stock and there are usually lots of colors to choose from. The store is quite large and there is lots of room to test out strollers, practice installing carseats, lounge in rocking chairs or play with your kids and test out their toys, beds, etc.
Save yourself some work and do some online research beforehand and call the store to ensure the item is in stock before you head all the way to this location. It is bigger and worth the trip. You can get almost anything and everything baby related… It is your one stop shop. Often there are sales in store that you won’t see online… overall, their prices are comparable to all other baby stores… Often on sale too but Their return policy is quite short, something like 7 or 10 days.

It pays to be informed. I came here for a new stroller and after doing my research on a few of them online and a few other kiddie places, TJ’s has quite informed staff. As long as you can keep up with their stroller lingo. They are all well versed and give fairly unbiased reviews of each stroller they introduce. They showed us how to fold the stroller, manœuvre around, and attach pieces together. This can be all overwhelming to a parent but they do make things look easy and then they ask us to try operating the stroller ourselves. Now that’s hands on help! Just make sure you don’t get caught up during their busy hours. Almost everyone gets help if staff aren’t super busy.

Being a first time parent is hard enough, and you need a stores like this one that can help you out in touch situations. for example, what the best car seat to get?, Crib, furniture, pretty much the BASIC necessities you need to keep your baby happy, comfortable and well you know… ALIVE! ;)
I like coming to Tj’s because its pretty easy to find the things you need for your home!.. we got a really nice umbrella stroller here and a feeding chair… all very good quality and i know these products will last for years to come, or even for my next kid or kids OR 5 more after that… ya right! i’m still getting used to my first one :/​no seriously… i LOVE kids! i even consider myself to be a crazy kid at heart! That’s why this place is pretty coolio in my book! some of prices are a little high but your paying for great quality remember and its a small price to pay for the safety of your little monster! … just sayin. ;)

Of places to buy stuff for kids in Vancouver, TJ’s is by far the best. But that’s not saying much, unfortunately.
The TJ’s on Marine Drive is the biggest and generally has the best selection. They carry just about everything you’d need for a kid, from cribs to bedding to clothes to car seats to bottles to strollers to carriers to bathtubs to potty training seats. If you need it for a kid, they probably have it, and have both an upscale line or two and a more economical line or two. Their prices are usually competitive with Babies R Us, if not lower, and they’re always lower than the yuppie places like Crocodile that carry the same stuff.
Why only three stars? A couple of reasons:
1) The staff here is terrible. They’re always poorly staffed, and the people behind the register are generally clueless, which means long, long waits in line, even if only one person is ahead of you. When you’re standing there with a three-​week-​old and two bottle parts you need, and you’re waiting over 10 minutes for them to ring up one person, the wait is interminable.
2) If you need help with anything, like buying a car seat that’s not out on the floor, or asking a question about a car seat, you’ll have to wait up front for someone to help you — which means waiting in line for 10 minutes while they try to figure out how to ring someone up. (The stroller area usually has a staff person; the rest of the store doesn’t.)
3) They’re slow to get the new stuff. When a new model or line of car seats or strollers come out, the stores in Ontario always seem to be listing them about a month before TJ’s. And the stores in the States are always a few months ahead, and a hundred dollars cheaper.
One tip: if you need to be in and out relatively quickly, you can go online and order what you need, and they’ll deliver it to the store nearest you for free. So if you live in Kits and don’t want to drive to Marine Drive, they’ll deliver it to the 4^th Ave. store for pickup. The 4^th Ave. store is pretty quick with that. The Marine Drive store seems to be really slow with that — I’ve seen a number of cashiers in there spend forever trying to figure out how to ring up the internet orders.