The Home Depot

I have to say, I shop is this Home Depot quite a lot. As well, I find their staff very friendly and best of all the things here are cheaper than say its competitor. You can do one trip and get what you need.
The place is huge and quite clean. But again it is Home Depot and it should be like.
The store is bright. I noticed that this store is becoming more and more like a one place to shop to get all your needs. I even found detergent at Home Depot. 10 years ago, you con’t find stuff like that. They also carry pretty high tech items. Like themostate control by your phone, Wemo etc.
I like this homedepot. Best part is they will also email you a receipt after purchase. Don’t worry about loosing your receipt if ever you need to return something.

Worst location in greater Vancouver. There is nobody around any time to help. When you find someone they have major attitude. No smiles, no thank yous, no your welcomes — just sour faces. Some of them are down right confrontational and rude!
This is the general managers fault for creating an atmosphere of mistrust and laziness.
As a customer do yourself a favour and go to the Cambie location — they are very nice and helpful there.

I’m never going to Canadian Tire or Rona again, where you can’t find a person to help you no matter how long you wait and when you do speak to someone they are often useless or rude. I went to Home Depot yesterday and five separate people asked me if I needed help, gave me helpful instructions and useful tips. No line ups, amazing teller, wow! Well done! If Home Depot is trying to knock out the competition by actually hiring enough staff compared to their understaffed, under qualified competitors, they will destroy the competition!

I am not impressed by the change in pet policy. I don’t often head out to this location as Cambie is closer to me, but I came out today for the larger selection and brought my dog because I remember a couple years ago they had a sign up that requested customers do not leave dogs in hot cars because they are welcome in the store. Now, I am sitting outside while my husband picks up a few things. So much for a fun shopping day for things for the new house

Amazing customer service. I was working on a very big project this weekend (turning pallets into an outdoor sectional) and I needed a few pieces of wood cut. Jim, from this location, helped me cut the wood I need and helped, my clueless self, figure out the correct measurements and products I’d need. After spending over 45 minutes with me, cutting wood, and advising me, I headed to the checkout. As I was loading all the wood into my car, Jim came out and helped me load them into my car! He was very helpful, knowledgeable and definitely went above and beyond.

This Home Depot lost the key I gave them to copy!
Yes this actually happened. I gave their employee
a key to copy and instructed him to make two
copies. I asked him if I could do little in-​store
shopping and come back in 10 minutes. «yes yes
no problem» he said. When I returned 10 minutes
later to pick up my keys he said «I lost your key»
He said that he had dropped the key and that it
had bounced behind his bench and he could
not find it. To make matters worse, he lost the key
before making any copies!
This was a major pain as I was locked out of my
shop and it was 6 P.M. Management gave me no
compensation or assistance in resolving this!

We went in there because we had a huge ant problem.
Getting there we found the pest control section. It seemed like a regular visit at first, until we ran into a staff called Alvar. One word he was magnificent. He went out of his way to help and explain the process and procedures. Showing us and educating us how to get rid of these little buggers.
Overall we learned a lot. The best thing was the level of customer service this gentleman gave us.
Home Depot you better promote him or give him a raise.

I’ve been coming to this store for years now and as I’ve become more self sufficient, so has my view of the place changed. It just works for me, I know what I need usually and rarely have to ask the staff for anything. When I do ask I’ve noticed that they are way better than they used to be, maybe a change of management? Sometimes they are actually outstanding and I can’t speak highly enough of the place but then a day later you’ll come across «that guy/​gal» who’s having a bad day and they feel obliged to make sure yours will head the same way. I take it as it comes and smile to myself as I walk out the door and get on with my day. There will always be those people in any organization, don’t take it to heart. I can usually get most of what I need here for my business which is huge and their return policy makes my job WAY easier.

I came here with my landlord for a spot of carpet shopping — super exciting, I know! The store has the typically warehouse-​esque feeling of most Home Depots, but luckily Landlord knew where he was going. We made a beeline for the carpet section and perused. They have many, many carpet samples here but we were looking for a quick install, which narrowed it down. We browsed small squares of a multitude of shades of beige, and eventually picked one that can best be described as «beigey with a hint of beige» but was named something like Lunar Eclipse. No, I don’t know either! Carpet names are like paint names: hilarious and irrelevant!
We found a staff member who passed us on to another staff member who was quite helpful and efficient. She got the paperwork done relatively quickly, although it was understandably a little confusing for them as Landlord was buying and I was the contact. I can’t imagine it’s the first time that’s happened, though! She then asked us which underlay we wanted; she provided minimal help choosing despite our utter lack of knowledge, but said our choice was a good one, so that’s something, I guess?
A woman then came to measure the space; she was crazy fast and apologised for any inconvenience (there was none!) Then told me that someone would be in touch within 48hrs to book the appointment. It was more like ¾ days but that’s ok. Overall the experience has been efficient and relatively easy for me as the carpet recipient and not the buyer! The folks are coming tomorrow to fit the carpet, and I have high hopes that it’ll work out just dandy! Unless the two shades of beige carpet clash… Stay tuned!

I actually come in here a bit, it’s not my preferred location, however, was in the area before meeting my best friend at the record store that he works at and I was a bit too lazy to go to the Welk’s that was close to him. I came here to buy some duct tape for both work and for a personal craft project at the time. If you know what you’re looking for and can be self sufficient than you’re good to go. Lack of help was obvious otherwise. Prices are comparable as with other locations.

This is a typical Home Depot wtih easy parking and good selection. Compared to Lowe’s, HD tends to be a little less expensive. I’ve bought several sets of washers and dryers (all GE) for our rental units from this HD location. Every time, I’ve managed to get them to price match Lowe’s (which often has no tax event and/​or matching dryer for 50% off). This HD location is a lot better than HD on Cambie and W 8^th where the service is marginal and less willing to price match. They’re also open until 10PM on weekdays, which helps if you’re looking for something to complete a project in a pinch.

I require adult supervision while in Home Depot. No no… not for the reason you’re thinking. I don’t get lost, I don’t break things, I don’t cluelessly wander the aisles:
My name is Jody B, and i’m addicted to buying tools I don’t need.
This place is my adult equivalent to Toys R Us. 30 seconds in the door and i’ve decided that I need a new lamp, then I need to paint the coffee table to match the new lamp, and of course, i’ll need a new power sander to sand DOWN the coffee table for the new paint job… it’s a dangerous spiral.
Last week, I was having a bad day and went to buy drill bits. Some girls buy shoes… (the bits were to fix a bookshelf that currently holds my shoes, but that’s neither here nor there.)
I frequent this particular location a lot. Thankfully, work crafting takes the edge off of frivolous personal spending as I always seem to need something new in the land of constant events and marketing booths. This is a pretty darn standard Home Depot. It has your paints. It has your tools, storage & lighting. It has the same crappy pop up tents that die within one afternoon (honest to god, just don’t bother.) It’s got a fine collection of plants I could kill within a week…
On many fronts, it should be a no brainer.
Except when it isn’t.
The service, when you can find it, is lovely. However, I feel like i’m constantly trying to hunt someone down, or hopping behind another customer, waiting to chat with someone.
The selection is ok… except when you need say, 80ft of green outdoor carpet. Then you have to drive to Coquitlam (which is the Cadillac of Home Depots, FYI).
But my biggest pet peeve, is that when I painstakingly research something online, check to see if it’s in stock and drive down — 9 times out of 10 they don’t have it and send me to… you guessed it, the Coquitlam store. I’ve even tried calling ahead, but they are going off the same inventory that’s online and honey — somethings wonky with that system. How you misplace 6 pop up tents is beyond me…
So don’t stray away from this place — it’s really quite a normal Home Depot and is full of all that good Home Depot’ing stuff but do go in with your eyes wide open and expect things to be a bit hit or miss. Either way, I still love ya Home Depot… most of the time.

For someone that does not own a home to improve, I have found myself here fairly often as of late. I like that I can get to this type of store without having to travel deep into the suburbs.
Even if I know exactly what I need, I find it tricky to find it most times. The service here seems to be hit or miss… so sometimes I have some great help in my search… other times I am left to my own devices. Note: maybe bring snacks with you in case you get lost, this store is pretty big.
They seem to carry all the things the handyman in you needs to do whatever project your significant other has written down on the to do list. Plus some really random stuff that feels like it doesn’t belong.
You can do it. And they can sometimes help if you catch the right person on the right day.

I hate to think about how many $ we have dropped at the Home Depot (and their former more upscale home specialty centers, Expo Design Center) over the years. For the most part our experiences have been good, even at this location.
First of all, I feel kind of lucky to have a Home Depot as close as this without having to travel to the ‘burbs. You have to love a large FREE parking lot (what’s up with you Cambie location?). I also always seem to be able to find someone in an orange apron to answer questions or offer assistance.
The only problem we have had here involved a special order of custom wooden plantation shutters for our house. Home Depot failed to submit the order to the manufacturer which caused a delay of 6 weeks. They then hired a hack to install them. If the story ended there I would be writing a one star review, but it doesn’t. The store manager intervened and brought in the shutter company’s top installer to reinstall our shutters and then gave me a 50% refund. The refund amounted to many thousands of dollars so it was not just a superficial gesture.
You won’t find a broad spectrum of high-​end finishings here, but for the average Joe with average needs, it will do just fine.

I agree with Allen W. on this location being one of the worst experiences ever. Had to pick up four rubber gaskets for a washing machine hot and cold water hose and thought that it would be in the appropriate aisle such as the plumbing area seeing that it is of water relation to my needs. Mass confusion on the staffs part!!!
First I went into the plumbing aisle and realized that it was only the sink and faucet area and not the appliance area so when in doubt ask someone. Sadly no one was around to help and after some looking around a lady who worked there told me to talk to the guy in the exact same aisle I was just in but seeing that he had three other customers ahead of me I opted to look for help from someone who was free.
Off to the appliance aisle but the guy there sent me back to the same area. Frustration mounting severely!!! Luck behold one of the staff found me and asked if I needed help and I needed a high pressure gasket but he said they are all generic. How can a sink faucet gasket be the same as a washing machine one?
Got two packs of gaskets and told the wife we are paying and then getting the hell out of here and thought the self check out would be faster seeing that I actually had cash for once. Went to the self checkout and the screen reads «this machine is not accepting cash at this time» Went back in the regular line and the cashier tells me to go in the self checkout line because it would be faster. Okay, having two self serve lines that don’t take cash is just terrible.
This location bites, from the bunk checkout tills, weird ass road you have to turn into to get to the store, and their wet shopping carts.
Won’t be back.

Sometimes I browse the aisles to kill time and sometimes I look for ways to create a new home improvement job. I don’t usually need help with tools and even if I did I would use my phone since the staff aren’t really that knowledgeable when it comes to some specific things (…google to the rescue).
My last visit I didn’t need much help with choosing gloves but I did with the plants. Didn’t have to look around long there were two guys only 20ft from me.‘
All in all not to shabby service wise.

Home Depot is a huge chain stores. You always can get what you need at there.
They always have some staffs on the floor to help out the customers, however, they’re not all knowledgeable and helpful.
Richmond location is busy all the time and out of stocks for common items sometime.
We wanted DIY for screen window and tried to buy screen frame, screen locks, repair kit, spline and etc… However, it’s out of stocks. Therefore, we have to go other store to get it.

Robin M. is right in the way that Home Depot isn’t where you’d go for premium or niche products. But if you’re looking to get something functional on the (somewhat) cheap, this is the place to go. And they’re damn good at it. 90% of the time they have exactly what i need.
Parking is ALWAYS plentiful at all Home Depots. This is worth a special mention, as other chains don’t seem to understand this too well. *looks at Canadian Tire*
The staff, even though not the highest-​paid I’m sure, are very friendly and 80% knowledgeable. I just wish they’d put a few more on the floor. Sometimes you’re stuck waiting 10 minutes just to ask a 1-​line question.
Another special mention is their hours. It’s nice knowing they’re there if the sun’s out.

Le Depot de Home
Not sure why but when I think Home Depot I always switch it around french style. No this has nothing to do with my review but thought I would share nonetheless.
Now for my review… Le Depot de Home is solid and we always find what we’re looking for. Today it was water filters and clock timers. As per usual, there were many staff available to guide us through the maze and today must have been special because there were two, count them, TWO people to greet us as we entered!
I have to say, that might have resulted in one less star mainly because unless you’re a restaurant or my cat I see no purpose for «greeters» anywhere… The Gap, The Depot de Home, American Eagle. No, i don’t find it «welcoming», i find it disingenuous at best and creepy at worst. So get rid of it people. We aren’t showing up here to make new friends, and if we were, do you really want to encourage that???

Bleh — Home Depot — you used to be so much better.
This HD used to be ²⁴⁄₇ — in my manic moments of creativity in the middle of the night, I loved strolling in here in the wee hours of the morning and picking up my tools and supplies. You know you’re living in a golden age of humanity when you can buy a funnel, stainless steel bolts, a nail gun, bolt cutters and toilet seat at 4AM. Feel the urge to fabricate a license plate mount or rehouse an air intake because you can’t sleep? Roll on down to Home Depot.
On my last visit (during normal business hours) — I was dismayed to learned they sold the vinyl tubing I needed in 20 ft packs — I only need 6 ft. I went to Rona instead. However, I would have gladly paid the price premium for the pleasure of purchasing piping during pitch dark… Peter Piper picked a pair of pickled peppers.
And then there’s the parking lot. Dear Mr. Toyota Corolla — do you really want to be held liable when your trunk full of unmarked protruding MDF board inevitably escapes the ‘iron clutch’ of haphazardly secured bungee rope and causes a motor vehicle accident? You troglodyte.
Coming here during daywalker hours, I get that same feeling when I look at a grounded Concorde: human progress has been regressing.
Home Depot — instead of allowing me to pick up the materials I need, you’ve reduced me to spewing forth inane rants online in the dead of night.