The Garage

A great experience from the moment I arrived! Was greeted by the person I initially talked to on the phone, and who I made the appointment with. They were attentive to my needs, and listened to my concerns. They answered all my questions in a way that I could understand, they were patient, and they were just plain ol’ friendly! :)
They went above and beyond, and I would definitely recommend this place to friends, and bring my own car back! Thanks so much to the whole team at The Garage!

Had been a happy customer of this place for 3 – 4 years and always appreciated the very overpriced service they gave to me and my car eg nothing could ever be done without a «full diagnostics «oh yes!.Making it sound like they ran your car through some crazy futuristic machine.
To cut a long story short I had been having trouble with a cylinder and knew from the sound of the engine that «my issue was back».I took my car to a mate’s house, he grabbed his $ 50 Canadian tire diagnostics machine and plugged it in to the power outlet under the steering wheel, which flashed a code signalling «spark plug/​cylinder 5».I went back to The Garage and for the first time told them that I had run the car through a cheap diagnostics machine and «my same issue «was back. I asked them to please just change just that front spark plug –Yes Was the reply! «We’ll just run it through the diagnostics,$ 170.00.I said I’ll give you $ 100.00 take it or leave it. He said «we’ll leave it» –So much for customer service, all this time they made like we were mates too!
So in concluding that 1 act slapped me in the face, woke me up …
Now I know how to change my own bloody spark plugs, thanks to Canadian tire (for a cheap diagnostic machine) and YOU TUBE.

I’m an idiot. It took three trips to realize that The Garage is terrible. You’ll notice the positive reviews The Garage has acquired on Unilocal are from people that have written a total of ONE review. That suggests something.
Pro: The staff is nice and pleasant.
Con: They call their front staff «Truth presenters.» Really? «TRUTH?!» I’m looking at you J**n from of The Garage. What they are is creeps that repeat your first name too often while they stick you for inflated service prices. They wanted $ 800 for tires on my car. Regular crappy tires that would go on my 10 year old Japanese compact. They quoted me $ 1300 to get both my wheel bearings replaced. OK. I went to reddit. Asked around with car savvy friends and they were shocked. I went to a competitor in Fairview slopes and less than $ 500 later my problem was solved. I don’t want free service. I want businesses to make money. But charging almost triple for the same service is outrageous.
Just know guys at the Garage. My office has 20 affluent people that drive to work everyday. My department has over 150 affluent people. Most of which drive. Word gets around about overcharging.
Good job. You got about $ 2800 from me. Lost a customer and earned negative press.

LOVE The Garage!
During a recent visit to Vancouver my daughter’s VW broke down. For safety reasons it had to be towed. She described the problem as «shaking, it feels like the wheels are going to fly off», not what you want to hear. I had only a few hours before I had to leave for Seattle to drop it somewhere. I received a couple of suggestions for mechanics in the Kits area from a friend who works at Dueck in Richmond. I chose The Garage because it was the closest to UBC and I am so grateful that I did!
I am so impressed with the service I received from Matthew and the staff at The Garage. I’ve had my fair share of experiences with garages in the past and for that reason was feeling pretty vulnerable towing a car into a place you know nothing about, having no choice but to put blind trust in someone and leave the country! (here you go !!)
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Matthew was extremely professional, patient and honest from the start. He took all my calls (and there were many) or he called back right away, He was transparent and took the time to explain each step and the reason behind it. In the end it was a week before they were able to get to the root of the problem, it was admittedly a challenge but he promised to fix it and he did .The icing on the cake was the bill, it was so unbelievably fair, I am so grateful. The car is like new!
I can’t tell you what an amazing experience it was to deal with Matthew and his staff, I would HIGHLY recommend the Garage to anyone,. Thank you so much, I will be back.

I felt I needed to add a review as I always look through these myself to help me decide whether or not I will visit this business. I have given The Garage 5 stars as they totally deserve it!
Right from walking through the front door we were made to feel so welcomed. I had never been here before so of course had my guard up but that came down pretty quickly…
If you want to be treated fairly and «honestly» and be happy with the final outcome of your cars servicing then this is the place you want to go! They really do care about you and your car and it shows. You won’t be sorry you took your car here! Thank you The Garage for your great customer service and my experience with bringing my car into see you. Great to know there are still some good ones out there!
I definitely will go back!
Lorraine Sonney.