Staples

These guys always mess up and never have my stuff done on time. Never using staples again, yall are terrible.

Wow. How much does the copy centre dude like his job? Just go in for service and see for yourself. Everything from the web ordering to the after care (cuz you know, they’ll mess up your order) is terrible. I’ll be going in for the third time tomorrow for the same order and today the copy centre guy showed no willingness to help and was quite rude. If I could just get my botched order refunded I definitely wouldn’t trust this place with an order again.
——
Update.
My client went to pick up the order today following the ‘ready for pickup’ email. And, surprise, not there. We have go go back for a FOURTH time for this same order. Seriously, if you value your time, go elsewhere. Pay the premium (it won’t be much, Staples isn’t that much cheaper). Just avoid this place. Their online support is also not quite helpful. No one has acknowledged or apologized for the service as of yet.

This place isn’t Bad, however, it isn’t as awesome as it used to be. For years I was getting some of my zines printed at Staples ’cause they would give you a cost break on photo copying in massive bulk, especially if you do it yourself, however, that has changed. I used to get my ticket stubs laminated here until the thermal lamination fucked up my tickets a few times without apology. They do awesome color copies, however, for the grade you get vs. cost = not worth it anymore. I’m not sure what has happened over the years in terms of services, however, they used to be THE place for your business and personal needs. They used to have copy experts but now they have minimum wage workers who most times don’t know what they’re doing.

Hovering between 2 and 3 stars…
For Customer service I would say 1 star.
For personality 0 stars.
For location 4 stars.
For products 4 stars.
For prices 3 stars
so add it up, divide by 5 and you get (as I predicted at the start of this review) 2.4

Ugh. This review is mostly for their website. They finally got things sorted out for me but I’ve never had a great experience at any staples.
This store: Big, staff tends to ignore you, pushy when they’re up selling and not much stuff in stock.
Website: No real time inventory. Ordered phones and chairs (that were on sale) and noticed after I placed the order the chairs got booted out because of no stock — never got the chairs because the sale ended the next day. Tried to order headsets, but apparently they were out of stock too — they got booted out of the order but staples still conveniently had a $ 15 delivery fee in the cart.
After the phones were ordered I got a call the next day to let me know that there was actually only 1 in stock (as opposed to the 3 I ordered) and it was broken so I should try my order again in 7 – 10 days. That’s kind of bullshit, you made an error then expect me to come back to your site and re-​order everything. Unfortunately Staples was the only company I could find these particular phones on, so I did the reorder.
One phone showed up missing one of the cords.
Will never ever shop at Staples again.

This location has fairly low traffic (I’ve never seen it busy) and consistent stock. I’ve picked up some neat/​unusual office supplies here; the coolest one I’ve got so far is a small accordion folder (for receipts).
I chiefly come here for stationary supplies, random office-​related storage, and printer ink. Price-​wise, be wary: most of these are competitively priced, but every now and then there’s a huge rip-​off in your basket.
I came here to pick up some tape and scissors; tape was fine (couldn’t get just one roll tho), but the scissors were the rotten fruit. The ones in the $ 5 – 6 range were children’s’, then the next range was around $ 10 – 15 for the adult ones. Luckily I smelt this one, and decided to check elsewhere. Found the same $ 14 pair at London Drugs for $ 4.

Just to wait in line for 10 minutes to buy a hard drive then get pushed back till a computer specialist get free is fustrating. Considering that when you ask for a store manager and he does not come out is even more inconsiderate. I usually get great service here but when your time is precious and you just want to get in and out of there 25min is not a great time. After several attempts to get manager he or she does not show up. I ask where to write a letter to which office and they just give me a slip to fill out which is suspicious on what would they would do after they read the note.
I would not go back to this place anytime soon unless the have there stuff together.

Customer service stinks.
I visited Staples on Seymour Street to buy replacement ink cartridges for my Epson 820 inkjet printer. I saw the display of Epson inks but asked one of the sales clerks on the floor if there was a cheaper brand that I could buy. He took me to the display of Staples brand and Ko-​Rec-​Type. He found Ko-​Rec-​Type inks, one black and one colour cartridge, which he removed from the rack and handed to me.
I paid for them and returned home. When I tried to install the black cartridge I could see that it was about twice the size of the empty one I had just removed. I called the store and the person I spoke to said, «That’s weird. Bring it back and we’ll give you the right one.»
I returned to the store and another salesperson couldn’t figure out why my cartridge wouldn’t fit my printer. The list of Epson printers on the box included the 820. He got an Epson 820 black cartridge from the Epson rack and compared it to the one I’d purchased and they were clearly different sizes. I said that as I’d already lost valuable time, having made two trips to the store, I would buy the Epson ink so I could get back to work. However, he said he couldn’t take back the Ko-​Rec-​Type cartridge, as it had been opened. I asked, politely, if I could speak to the manager. He took me to one of the check-​out counters where another gentleman whose name, unfortunately, I didn’t ask for, was working and said he was a manager. He also refused to accept the return of the Ko-​Rec-​Type cartridge, because it had been opened. I explained that it was not my fault, that the box had my printer listed on it, and the first salesman had taken it off the rack and handed it to me when I asked for cartridges for my Epson 820 printer. Nothing I said had any effect. He, in fact, went back to other customers, ignoring me completely.
I haven’t shopped at Staples since, and never will.

Stellar service, great exchange policy and sweet in-​store markdowns. Always worth a visit!

I have to say the staff at this location are really great.
I randomly need to grab office supplies for our business here and I’m always pleasantly surprised with the quick, efficient and yes even cheery service I receive.
Generally when I end up here, it’s after running out of something during a work day and however obscure it may be whoever you find in the place seems to know exactly where to find it.
I tied my small dog outside on one visit and the security guard even poked his head out to tell me to «bring that little guy in here, he’s allowed» may seem simple but actually really appreciated him doing so.
Only took them down a star as the bathroom was pretty grubby. 5 Stars for the staff and selection though! :)

When I’m in Staples I feel like a kid in a stationary store. Except I’m a big kid, in a stationary store that also has electronics, and furniture, copying services and a courier depot. And it’s still possible to get that kid feeling as you walk the colourful aisles, perusing shelves that seem to rise a mile into the sky…
I’ve always had a good experience buying things here, for home or the office. They are quick to honour their exchange policy, should you need to, just keep your receipts. Helpful and non-​pushy staff.

I can’t five star a big box store. I hate almost everything they stand for. Massively impersonal, pushy commission hungry staff, full of made in China crap…
However, I have had great experiences at this store with their computer guy Ivan.
No BS, no pushing the bogus extended warranty plan, no up selling, just tell me what I need to get the job done and get me outta there stat. Perfect.
I trust staff when they’ll honestly answer the question, «so, what type if computer do you have at home?, and would you sell this to your family?»
A month in… and my laptop is faster than a rogue satellite re-​entering the earth’s atmosphere.
Weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

I’m really pleased with the staff here. Everyone I’ve ever interacted with there is super friendly and enthusiastic. For its downtown location, which has been almost empty every time I’ve been there, it has a great selection of products — a rarity for most chain stores in an urban center. While I mostly shop for stationary, generic office supplies and
I came in here about a month ago to buy a desk. It was on sale from $ 170 to $ 100! I also never would have found it if it weren’t for the friendly sales rep in furniture, I think his name was Kevin. I was looking at the more expensive ones and he showed me the one on sale. I wasn’t sure if I wanted to get it, so I told him I’d think about it and come back the next day, which I did. When I showed up in the store, he remembered me and rang up my order personally really quickly with 2 years of insurance for free! I think he should be voted Employee of the Month. Plus, Staples always offers free delivery for desks! Their delivery service was great too, next day (it was in stock) and the guy brought it up to my door.
The only reason I’ve rated 4 stars is because I haven’t really used all the services provided by the store, i.e. copy/​print center, tech gear, business services etc. and so I don’t think I can justify 5-​star even though my experience there has merited them one.

Had a nice random experience there the other day. The cashier mentioned that plastic bags cost money now (something I have no problem with at all). I’d mentioned that seemed like a new charge.
«No,» she said, «it’s been around for a while. When were you here last?»
«Oh probably nearly a year ago now,» I said.
And she gave me 10% off my bill as a «Welcome back» gift.
Nice touch.

If you’re looking for office furniture and a far wider selection of nick nacks than the Staples on Burrard (yeah, yeah, technically its address is W. Georgia), then head here.
If not, why bother going here as it’s really only for those living/​working in Yaletown.

Why do I even bother with Staples?!
I tried to find a monitor stand today, which you would think would be located near the monitors… not so much. Apparently in the Staples world of merchandising you should have them as far away as possible from the monitors and tucked away, so if by some miracle you find yourself in the right area you would never actually see the product.
After spending ten minutes roaming all of the isles looking completely lost, I finally managed to find a sales associate. I think it is also a policy at Staples to have only one staff person on the floor, and that person should act like they don’t see you while they pretend to be busy unpacking boxes of what I can only assume are Post-​It notes.
Even the sales person had a hard time figuring out where the monitor stands were located, and when he finally did find them they only had one left at the low, low price of $ 60! Thanks, but no thanks. Looks like I’ll be sticking with my Yellow Pages to prop up my monitor for the time being.

I was soooooooooooo mad at Staples yesterday. The guy working at the copy centre was completely useless. I’m used to going to copy centres in the past, submitting something for print through the web, then going to pick it up immediately. I wanted to print 1 copy to see how it looked before ordering 20+ copies. He wanted to give me the 1 copy in 3 hours for express service (and make me pay $ 7) or wait until the end of the day. Seriously, all you have to do is press print. Let me see if its ok, then press print again to print 20 copies. I was not about to wait 8 hours to see the first printout before waiting another day to get the rest.
The store manager came by and 2 seconds later I had a printout. The margins were a little off, so I fixed it on my computer. Then I wanted to copy it over and print 1 more copy. The same rude man tells me I should go buy a USB stick in the store to transfer it over then since my other order was completed, I would have to pay for express service again to see printout again. AND I was informed that he had other customers much more important than me who order more than 1 copy.
Wow…I’ve never been so offended with customer service before.
So again, I got the store manager to come over and in less than 1 minute, all my copies were printed and I was ok and he thanked me for my business. (Hence 2 stars instead of 1)
During my time folding my printouts, the same rude guy turned away at least 5 more customers wanted something to be faxed, printed, scanned because it wouldn’t be ready until the end of day. I’m sure he could just be having a bad day, but now I’m going to look for other places for my copy and printing needs.

Do they really follow their perky and relieving «That Was Easy» slogan?
After this past week, I dunno. Renting a projector should be easy in theory. But in practice the whole process was pretty difficult: inflexible and rigid rules coupled with unexpressively unhappy expressions from the staff. :-|
Next time… I think I’ll just take my chances with an independent rental place, which costs almost the exact same price.