Save-On Dry Cleaning

I’ve been using Añu and her dry cleaning shop for 3 years. Her service is fantastic, and adds a personal touch. She had delivered my clothing to my home when I’ve been in a rush. I trust her for all my alterations. I notice a lot of regulars, and she knows them all by name.

I have never given a 1 star review on Unilocal,but would have given 0 stars if it were an option.
I have had NUMEROUS bad experiences with this dry cleaner and have always tried to give them the benefit of the doubt and 2^nd, 3^rd, chances etc as I believe in supporting local business.
1^st incident– brought in a bridesmaids dress for dry cleaning– it came back with a new spot that was not originally there– had to wear it to the wedding soiled
2^nd incident– brought in a BRAND NEW bridesmaids dress (still in the shipping packaging) for alterations– it came back to me with poorly done alterations (needed second alteration) and lipstick and coffee stains on it!!! When I brought it back, the owner Añu completely denied that she had soiled it and I had to repeatedly ask for her to dry clean it (a brand new dress!) for free before she agreed to.
3^rd incident– brought a new jumpsuit in for alterations– she altered one leg 2 inches shorter than the other. Was forced to wear it as my event was that night. Brought it in afterwards for dry cleaning and to repair the alteration and when it was returned to me, the belt that was attached was missing. Since then have been trying to contact Añu for months to reimburse me for the outfit as it was $ 400 and I can’t wear it without the belt. She has been dodging my calls and refusing to speak to me about it.
Shame on me for still going to her multiple times– if you value respectful customer service, DO NOT go here… Busy Bee on Heather and 6^th is my new place and I love it!

If I had a choice, they would receive 0 star.
Brought 7 pcs in, only to notice that 2 of my shirts were missing. The other two shirts were not pressed.
2 pairs of pants had staples through them from their tag.
I would not be this upset but because each of the 7 items I brought in were $ 300 a PCs.
None of the clothes look remotely fresh.
I would it go back there if it were free.
I am praying that when I go in tomorrow they will have my missing two shirts.
0 star for service, integrity, trust, and honesty.
Oh, last thing, asked for the button tobesewnback on the pant. Never happened. The safety pin is still there.

I really miss this place, I’ve been meaning to review it for a long time. I used to live on 17^th and Main and would go here all the time (because I am clearly super important and have too many suites to clean). The lady who runs the place is SO SWEET. She knows ALL of her customers by name and LITERALLY remembers every order by heart.
She used to see me walking up, and go and get all my orders in before I walked in the door. One time, I noticed I forgot my wallet, and she just told me to pay next time (obviously I didn’t, and left my stuff their until I paid).
Above all else, they do a great job with dry cleaning as well.
I don’t have a new dry cleaners yet in my new neighbourhood, but I doubt I’ll find one as good as this place.

solid 3.5 stars, maybe even a 4 for honesty.
I brought in my hockey bag to see if my zipper could be replaced, and after a thorough look, she said I’m better off getting a new hockey bag – even $ 50 I would consider it since my bag brand new would cost $ 150…yet I won’t be able to find this one with as many pockets, but i digress.
Their rates are reasonable, $ 2.50 for men’s dress shirt.
Located beside the IGA.

Dear fellow brides, please take caution and do not use this place for to dry clean your dress!!! I took my wedding dress here and it came back with huge stain (worst then when I brought it). The company did not take any responsibility for it and claimed they could not get the stain out (that they caused). Apart from the stain, harsh chemicals were use and my dress was left with a hard starch versus the light chiffon silk that its made of. Please use a higher end dry cleaner to care for your dress!
Apart from the stain, I received manipulative customer service. Añu repeated promised to drop off my dress several times only to not show up. When I called her, she said she ‘had forgot’ and failed to let me know. When my husband finally went to the store to pick it up, they disguised the stain folding the dress into a box so that I would not see it. I have serious concerns about the ethics of this place. Please take caution when it comes to the manipulative niceness front that resulted in a great deal of conflict and lack of ownership and ethical business practices.

Lukas’ review
Having previously given «save on» a great rating, I’ve come to the conclusion that they NEVER deserved it. So they’ve been downgraded to a 1 star. Literally every time
I attempt to pick up dress shirts, pants or my wife’s cleaning, I’ve been told a new excuse as to why one, or all of my items are not ready when promised.
Yes, Añu and Jimmy are nice, but they have to be because they consistently drop the ball. Wether it’s not having items done right, or at all, stapled tags to your clothing labels, or having to deliver items to your place because they are not ready. It’s definitely a process you wouldn’t expect.
Today I picked up 7 items and I was tempted to call ahead to make sure everything was ready. But, I didn’t, I showed up, Añu was there and everything looked ready, Amazing! I drove home to Richmond started hanging up my clothes and the hole in my pants pocket that I went to get fixed was not even touched. The pin they used to mark the hole was still in place. More then frustrating!
I will Never give them my business again. The prices might be good but prepare yourself for stresses in life that you’ve never even considered from dry cleaning. My advice, don’t «save on».
Drycleaning in Richmond Anyone?

The zipper on my jacket needed a quick and minor adjustment, which Añu (I’m not sure if that’s spelled correctly) was kind enough to repair for me at no cost. The alternative would have been to replace the zipper entirely — a $ 35 fix! Considering the jacket is pretty old and worn out and was purchased for a mere $ 80, I explained to her that I was probably going to just buy a new jacket instead but she insisted on taking it to the back to «try something» and she came back out in 5 minutes with my zipper fixed enough to probably buy me a couple of months before I have to bite the bullet and buy a new jacket — phew! When I asked her what I owed her, she waved her hand and told me not to worry about it. She then shared some friendly tips so I don’t wear that darn zipper out again too soon.
Añu was a breath of fresh air. She was friendly, helpful, and truly a delight to deal with. A year ago I had a couple of work pants hemmed here and the job was well done and completed quickly at a fair price.
Talk about good service though! This is a woman who understands building loyalty and the value of repeat business. She could have let me walk out the door, mourning for the death of my beloved jacket and the hole I was about to burn through my pocket by the need to invest in a new one but instead, I’m happy as a clam and will definitely be back for any repairs or alterations: D

Initially there was a problem with my Duvet and it became damaged because of special cleaning instructions that were not attached to my Duvet by the maker in Burnaby.
Having recognized there was a problem, the owners (a couple), took responsibility and replaced the Duvet at their cost and today I received a new Duvet to replace the damaged one.
It’s hard to find people with ethics these days in Vancouver so it is very appreciated they took care of this.
They are a hard working couple with small children, they work hard and support their family through their business. I recommend and suggest you give them your support and give them a try.

I really gave these guys a try, bringing my shirts at least 10 times because they were close from home but it’s over I am quitting. I’ve had problem 8 out of 10 and just disappointed by the delays, the lost shirt, the dirty shirt, the dirty shirt again… I will go 10 blocks further but never again here.
You do what you want :)

I have to update my review on Save-​On Dry Cleaning. After they gave me the discount and I used it I was THRILLED with the job they did. I’ve never had clothes come back from a dry cleaner so perfectly pressed — not a crease in sight! And the cleaning was nothing short of spectacular.
So, quite a turnaround from the last time, but I was so pleased I’ve put my big winter coat in there to be cleaned and fixed. Now, I’d highly recommend them.

This is the worst place in town to bring your clothes.
They have no care for your garments, will ruin them, and try to tell you that you brought the clothes there like that. Maddening to deal with, and a waste of time. Here’s hoping they go out of business.