Rogers Wireless

Guys, I have never written a negative review but seriously reconsider Rogers. They charge you amounts and don’t sent you bills for those amounts. Who does that? I should give it to them if you’re a business customer they give you discounts on some bills sent in error or what not. Fair enough thank you. But who charges my credit card without sending a bill or disabling me from downloading it online? The customer service rep stated that — since I have cancelled I cannot view my bill. This is very «creative» customer service… Sorry, not sorry.

#rogers #telecommunication is totally rip off!!! beaware when you sign the contract with themyou will get a huge bill, bad customer service!

Painless experience. Knew what I wanted and the rep knew his stuff. In & out just like how I’d wish all my shopping experiences to be.

very friendly staff, super helpful!
strongly recommended

Less than zero stars!!!
First I went to this privately owned cellphone shop instead of the corporate Rogers shop 2 blocks away and this pretty saleswoman sold me an overpriced Rogers SIM card for $ 80 to use for 1 month while I was visiting. The plan had only 100 MB Data and no ability to add more data without buying another plan from them, but she never told me that.
Needless to say except for the unlimited local texting and calls after midnight, I ran out of the data pretty quick.
I called Rogers and asked to add data to my plan, they said I could not because they sold me a package plan including data, calling and texting, so I had to go back to them to discuss it because the plan they sold me would not allow me to add data only.
So I went back and talked to this really slick asian guy in a suit. He was a real passive aggressive smug jerk. He offered to sell me another plan of course for $ 80, but I said no I said I talked to the Rogers representative on the phone and they should have sold me a basic minimal call/​text plan for $ 15 and a $ 25 add on for 500 MB of Data add on, which would not only have given me 500MB of data for half the price, but I could buy just buy data only add ons in 100MB increments in the future if I ran out before the end of the billing cycle.
Anyway this slick asian salesguy said that plan was only available through the Rogers corporate store at the Pacific Center, and the only option I had was to buy another package plan from him.
I told him to call Rogers customer service because they said the decision was actually up to the Rogers franchise store that sold me the plan and that they could change it if they said it was OK. I said let’s both talk to them to see what could be done.
Well, this smug guy salesman picks up the phone and calls Rogers and talks to the operator and then says that they said they could not do anything for him. I insisted he talk to someone else, then he said he got put on hold. We wait for 15 minutes, I think he knows I am not happy and he is just keeps sitting there taking his sweet time like he is really waiting to be put through. I asked him if he called the Rogers retail store private owner business phone number which connects him directly to Rogers and should be faster than the regular public customer service. He assured me he did.
Anyway at 20 minutes or so, I picked up my cellphone and i called Rogers regular customer service and I was connected to a live person in like 3 minutes. I explained my situation and the Rogers operator changed my plan to the original plan that it should have been: a basic call/​text plan for $ 15 and $ 25 for a 500MB data add on which cost less than $ 50 total. The Rogers operator gave me full credit for the 500MB and did not even deduct the 100MB I already used. This was $ 30 cheaper than the plan the pretty asian saleswoman sold me the day before. The slick salesguy NEVER talked to the Rogers operator on the phone once!!! He had absolutely nothing to do with helping me. But I did tell the Rogers operator that I was back in the same Rogers private retail store on Robson St. and he was waiting on another phone line with the Rogers business office for over 20 minutes. So basically after hearing my sad story, explained by myself ENTIRELY with absolutely NO HELP WHATSOEVER from the slick salesguy the Rogers operator that I CALLED MYSELF on the phone in front of him changed my plan to the cheaper plan.
After my plan was switched over I looked at the slick guy salesman who was silent but had a smug smile on his face. we both know he was giving me the run around for almost an hour and he knew it too. Anyway, of course he did not offer to refund me the $ 30 difference they overcharged me for the inferior plan they sold me the day before with hopes they’d sell me another plan later that same week.
I think it is a family own franchised business, and the same pretty saleswoman that sold me the high priced plan and denied that she owned the business I think owns the place too because I saw her entering at another Rogers store in a Richmond chinatown shopping mall on the second floor across from a dumpings restaurant that i ate at that night after the Rogers store was officially was closed.
I really have a hard time believing what these salespeople are trying to sell me and that it’s good for me. I’m never going back again, i hope this review saves a few other people from getting ripped off so badly too, especially visitors.

This is the only place I go to, to get my phones, renewals, and contracts. All Rogers wireless provides the same phones and plans, the only difference is the quality of service. The staffs understands their products, doesn’t matter if you are a blackberry, iphone or andriod user, they will be able to assist you. They try to provide you with what you need, I haven’t had one problem at this location. I highly recommend Iwa, she helped me with everything from the simple to complex services. The only draw back I could think of is they are always busy, which I can’t blame.