Roberts & Brown Opticians

I have been a customer for years and have
turned many friends on to them!
Always been very helpful but not today!
An older woman that I’ve never seen before helped me.
She seemed a bit off and not as friendly as the people I’ve seen before.
I had broken my Tom Ford frames and asked if my lenses could be put into an old frame.
No problem!
After I left I noticed a chip on the edge of the lense.
I came back and showed her.
Nope, that’s the way I brought them in.
She turned away and that was it!
She should not be dealing with the public if this is how she does it!
Will Not go back!
Horrible people skills!

Amazing service! Was referred here by my son’s Optometrist and it is just a block from Children’s Hospital. Sheena was so cheerful and pleasant with my little one. Her product knowledge and efficiency was appreciated while handling my son. The turnaround time was quick and easy. There is not much selection currently for my son, but as he gets bigger there will be lots to choose from, as indicated by the choices on the wall in the back. The best part of their service is that they welcome you to come however often you need to for adjustments. They know that the little ones grow fast and are active and actually recommended we come back at least once per month at first to make sure our guy was comfortable. Just purchased our 2^nd pair this week.

My wife went to these people and ended up at home in tears after the owner laughed in her face. She went in to inquire about the possibility of having her prescription reading glasses changed from one level of magnification to another. I believe the issue surfaced when she mentioned she was currently not working and therefore did not have a lot of money to spend. Instead of addressing the issue the owner tried to sell her a new pair of glasses at a price completely out of her range. When she tried to get him to simply alter the prescription he laughed in her face… twice. All in all a terrible example of customer service. BTW my wife’s family owned and operated a successful family business in South Granville for over 70 years and to my knowledge no customer ever went home in tears. As a result she felt humiliated and diminished.

The owner Noël is a good bloke! Have been going here for 8 years and service staff has been up and down over those years thus the 4 stars. These days its good again because Noël and his daughter are involved. This place understands kids glasses and all the challenges that go with that. This is the only place I buy my daughters glasses. Expensive yes — hell we always end up with a pair of La Font frames and with lenses thats $ 450. But man are we privileged to wear the best. If you are willing to pay high dollars for the most current up to date frames and lens technology for kids — this is your store. In my opinion its worth the extra dollar to have one great pair of glasses than 2 average ones. You get what you pay for and this store has from high end to low range in dollars so something for everyone. Avoid Saturdays if possible as that is the busiest time. I wouldn’t go anywhere else even if some frames are overpriced. This place also came recommended by our paediatric ophthalmologist.

Definitely the place to go for children’s glasses. We tried a few other places just to see, and most optometrists only have 3 or 4 choices — this place has a whole back wall full. The staff are patient and understanding of wiggly, impatient small people. Try to go on a weekday morning if you can — it can be a zoo on a Saturday morning or directly after school.

I found them great for kids glasses. They told me they would replace them even if my child threw them out the window. Well, one day he actually thew his glasses out our van window. I brought a mangled pair back in and they replaced them free of charge. Please check to see if warranty is the same as this was a while ago. You need a real good warranty with kids glasses… believe me!

My 16months old son needed a pair of glasses and this place came recommended from his opthamologist.
They have kids’ frames that are not too expensive and lots of choices to choose from. The service is also great and I have been back few times to replace the nose pads as my little one has a tendency to chew them off and they have been great about replacing the notepads and understands that this happens with kids.
I will definitely be coming back to get his next glasses here.

The frames selection is solid. Trendy and up to date. Honestly, I’m not sure how to rate for lenses and pricing. I don’t know who to believe in terms of what I’m getting. e.g. anti-​reflective this and that done with this and that technology. They are not the cheapest, but they are not the most expensive. I got my glasses done in 3 business days, and I like them.