Money’s Drycleaning

Terrible service at a high price. My clothes came back worse than when I dropped them off to be dry cleaned! I did manage to get a refund, but only after I argued for it. If you care about your clothes, do not leave them here!

My experience at the Alberni location has always been great — they’ve never shrunk anything, the people that work there are super nice, and if you ask nicely you can have your cleaning back the next day! Overall a perfect experience so far.

Will never return.
I am a strong supporter of local businesses and decided to give this formerly unrated drycleaner a try this past week. While the staff seem nice and helpful, the price and end product were a major disappointment.
I recently started massage school and have sheets which need weekly washing. With little free time, I hoped to find a drycleaner to launder and press the sheets.
My first mistake (and I take full blame for this one) was not asking how much it would be. I figured that two twin size flat sheets wouldn’t be much more than $ 10 or so. I handed over my sheets and was never informed of the cost.
The staff person told me it would a few days — I dropped them off on a Saturday and was told I could pick them up on Wednesday after 4pm. It seemed a bit long to me but I wasn’t in a big rush.
I ran over to the store today to pick up the sheets to discover the price would be $ 31.50. Since the sheets are for school use only, I bought cheap ones … $ 9 for each sheet from IKEA. The cost of laundering them was more than the cost of the sheets. I could have bought 3 brand new crisp sheets and thrown these away given the price of cleaning.
Whatever. My bad for not asking up front. Their bad for charging an arm and a leg.
My second mistake (did I mention that I’m loaded up on cold medicine today?) was to pay the bill without looking over my sheets. I was still in shock over the price.
I walked one block home and immediately took a closer look at the sheets … which are still wrinkled and not well-​pressed. I uploaded a photo to show how wrinkled they are. For $ 31.50, I expect the sheets to be pristine. Not so.
Not happy. Not impressed. Not returning.
While I like local businesses, I am picky about them being able to offer good products/​services for a reasonable price. As for Money’s Drycleaning, they certainly live up to the MONEY portion of their name.